Roku and Crunchyroll
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Posted 10/6/12
This morning will be the 2nd time I have to unlink and re-link to crunchyroll. For 12 hrs (that I know about) my Roku will login to C/R but my membership is NOT reflected I only have an option of 12 dramas and 12 animes and I have a FULL drama membership for a FULL year that doesn't expire until next July.

This is a REAL hassle and it doesn't seem to be a Roku problem as I am able to get C/R loaded.

Can someone address this?
11007 cr points
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Posted 10/6/12
I take that back. Even after unlinking and relinking Crunchyroll is still NOT recognizing my membership status. So that's a full 24 hours without my membership. I need more than 12 options for drama Crunchyroll. As far as I know this is the only way to get support/help from C/R. I will browse the site for more options, but help would be appreciated.
The Wise Wizard
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Posted 10/6/12

cappygirl70 wrote:

I take that back. Even after unlinking and relinking Crunchyroll is still NOT recognizing my membership status. So that's a full 24 hours without my membership. I need more than 12 options for drama Crunchyroll. As far as I know this is the only way to get support/help from C/R. I will browse the site for more options, but help would be appreciated.

For future reference, anything concerning the Roku should be posted in the following topic:
http://www.crunchyroll.com/forumtopic-682693/roku-via-wd

Bjaker, the customer support person, is typically off on weekends, so you may not be able to get resolution on this until Monday, unless a fellow user has a solution. If you don't get assistance this weekend, I would suggest using the contact form, as I believe problems submitted there are addressed before the ones in the forum.

On that matter, are your queue and username being displayed when you have it linked? Have you tried removing and re-installing the app and/or restarting the Roku?

11007 cr points
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Posted 10/6/12
This issue has been resolved. My username is always correct in the upper right of the screen. I'm not sure what the issue was. I'm just happy I have my Crunchyroll back. Thanks for the reply.
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