Canceling a premium account?
1265 cr points
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27 / F / New Jersey
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Posted 10/17/12
I didn't have time to cancel my free trial yesterday and got billed, will canceling it now still let me use the month I paid for?

Or if I cancel it now will it take my money and also take away the time I paid for out of pocket as well?
If so... that's a pretty bg rip-off. I don't want to change anything without knowing if I'm going to lose money and privileges in the process.

I'm assuming there is no way to get my money back since it went through today automatically? I'd trade the privileges for my money back in a second, I don't exactly have money to spare on this sort of thing, hence getting the free trial in the first place.

Any help?
Vegetable Support Manager
Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 10/17/12


Unfortunately I'm unable to offer a refund, but I have just cancelled recurring payments on the account.

Your subscription will run until November 15th and then expire without renewing.

Let me know if I can assist further.
2005 cr points
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Posted 10/19/12
Hello, I did the same but apparently I no longer get access for the month I have already paid for and can't get refunded on.

What's up with that?
Queen of Support
starry 
36250 cr points
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Posted 10/19/12

Vivitrix wrote:

Hello, I did the same but apparently I no longer get access for the month I have already paid for and can't get refunded on.

What's up with that?


I just went ahead and reactivated your membership.

Also, I turned off recurring payments for you so you will not be billed again. It is stated very clearly on that page that if you cancel your membership, it will cancel off immediately.
36347 cr points
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23 / F / My mind
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Posted 10/19/12
Hi, I cancelled my membership a few minutes ago because it seemed that was the only way to stop the automatic payment renewal.
Is there a way I could still get back the remaining days I had?
Vegetable Support Manager
Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 10/19/12


Reactivated.
12064 cr points
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24 / M
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Posted 10/23/12
I have exactly 30 days left on my account. If I cancel now, will I still have those days?

Would love to stay premium, just don't have the cash to spare.
Otter Modder
29544 cr points
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21 / M / Florida
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Posted 10/23/12

I suggest waiting until tomorrow and Bjaker can turn of auto renewal, or maybe Starry. That way you can be sure that you don't lose your time.

Vegetable Support Manager
Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 10/24/12


Recurring payments cancelled!


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