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Videos won't play at all~!
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24 / F / Sydney, Australia
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Posted 10/25/12
Hi there!

I've only joined a few weeks ago, so I'm fairly new.

My problem now is that most of the videos that I click will not play at all, no matter how much I spam the refresh button. This problem started yesterday morning. I miss my animes! Any clue as to how I can resolve this?

Thanks!
Hanea 
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Posted 10/25/12
Same problem, same region.
19017 cr points
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24 / F / Sydney, Australia
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Posted 10/25/12
That's annoying. I guess there is nothing that we can actually do I guess
Hanea 
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Posted 10/25/12
I did all the suggested fixes, like reinstalling flash, making sure everything was up to date etc. Nothing.
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22 / M
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Posted 10/25/12
Same thing for me too.
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39 / M / Brisbane, Australia
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Posted 10/25/12
Good chance the Australian Region got blocked somehow.
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M / Sydney, Australia
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Posted 10/25/12
Hopefully just a temporary glitch with one of our links. Same problem here, same country.
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M / Sydney
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Posted 10/25/12 , edited 10/25/12
Exactly the same here, I have tried everything!

EDIT: Changing DNS worked... but the stream was terrible.
Hanea 
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Posted 10/25/12
I installed google chrome, and the problem went away. I think its probably a firefox addon that is causing the problem.
Queen Moderator
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26 / X / Rochester, NY
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Posted 10/25/12
Is everyone else using Firefox then?
If so, you could all try doing 2 things,
1 being to disable all addons, as FF AO's tend to conflict with eachother sometimes.
The other one being to switch to a different browser.
I'm unsure how it's all Australians with this problem though, potentially some form of glitch with a popular aus AO? O_o
Hanea 
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Posted 10/25/12 , edited 10/25/12

MikiSayaka wrote:

Is everyone else using Firefox then?
If so, you could all try doing 2 things,
1 being to disable all addons, as FF AO's tend to conflict with eachother sometimes.
The other one being to switch to a different browser.
I'm unsure how it's all Australians with this problem though, potentially some form of glitch with a popular aus AO? O_o


To be fair at first I ruled out an addon problem with Firefox because I started the browser in safemode without addons loaded and the problem persisted. Keep in mind this is after following all the official steps on the Crunchroll site for potentially fixing the problem. The only reason I tried another browser was because a friend linked me to a video hosting/streaming website for some kind of funny clip of someone doing a back flip and hurting someone else and I noticed I had the same problem there as on Cruchyroll. So that kinda eliminated the problem being on Crunchyrolls end and I started to troubleshoot again, first thing I did was try another browser and that fixed it. Hardly ideal, but Firefox had been giving me grief lately with slow downs and freezes on start up, so I thought it might be possible that the browser was somehow to blame.

I might try a fresh install of Firefox and see if that fixes the problem.

Update: Uninstalling Firefox and doing a fresh install without any addons installed resulted in the problem persisting. A black empty box that never loads. Chrome loads the videos fine. Mystery continues.
The Wise Wizard
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Posted 10/25/12 , edited 10/25/12

MikiSayaka wrote:

Is everyone else using Firefox then?

I'm using Firefox (with add-ons including NoScript), and have no problem, but I am in the United States.

This sounds a bit like the problem Funimation's site had with not showing videos in Firefox, but it wasn't a region-specific problem (which this apparently is), and was apparently related to some common add-ons, related to the Do Not Track feature they implemented.

Queen of Support
starry 
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Posted 10/25/12
Waiting for our engineers to get back to Baker.

Thanks for your patience and sorry for any inconvenience!
CR Community Manager
Bjaker 
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34 / M / San Francisco
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Posted 10/25/12
I know that there are some issues with the newest version of Firefox and the newest version of Flash.

However I'm not sure why this is only just now affecting users in Australia only.

If folks are still having this issue let me know. I want to know if it was just a temporary burp.
19017 cr points
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24 / F / Sydney, Australia
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Posted 10/25/12
Thanks to Bjaker here, problem is resolved!

Thanks for the email ^_^
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