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9013 cr points
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Posted 11/25/12
Ok so I canceled my premium membership today and I noticed that my premium status is gone imediately.

As far as I can tell, I last paid for my account yesterday. So why is my premium gone? Even if I cancel the recurring payment, shouldnt I at least still have that 1 month I paid for?
Otter Modder
31468 cr points
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21 / M / Florida
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Posted 11/25/12
The way it is is that if you have 30 days or less then when you cancel it cancels your service immediately. If you send a message to support they should be able to sort it out.

9013 cr points
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Posted 11/26/12
I dont get why you would even set it to be that way in the first place.

Ive done this very same thing on numerous services before, and not once did it take away the premium time I still had left. How do you even justify that? Its like stealing money.
15011 cr points
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Posted 11/26/12
I recently bought the Premium membership and I accidentally cancelled it. I was just trying to remove the automatic yearly renewal but my membership was cancelled instead. Can anyone help? All this happened in less than 24 hours. No reply from support yet. Sent them an email and did the contact Us box.
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Bjaker 
33245 cr points
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33 / M / San Francisco
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Posted 11/26/12


You're both back on!

Mr. Garcia, I'm going to just alert you here rather than respond to your email. (working on 250+ emails atm)

Best,
-Baker
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Posted 11/26/12
thanks for all the help.
32050 cr points
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17 / M / Long Beach
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Posted 5/8/13
The same thing happened to me! I purchased a year's worth of membership, and just wanted to cancel the automatic recurring, but it took away my whole premium membership altogether.

I am SO frustrated right now. I was literally on my way to watch the new episode of my anime, but NOOO. I sent an email, but I have yet to get one back. Please, help.
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Bjaker 
33245 cr points
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33 / M / San Francisco
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Posted 5/8/13


Fixed now. Sorry about that. :/
32050 cr points
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17 / M / Long Beach
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Posted 5/8/13

Bjaker wrote:



Fixed now. Sorry about that. :/


Nonono, don't be sorry! You responded insanely fast! Thanks for that
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