Region error
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Posted 11/29/12
I sent a contact report yesterday, and received a response rather quickly. But it was not very helpful and I could have used less sarcasm.

The problem that I am having is that Crunchyroll believes I am in Indonesia, which is not the case. I am and always have been in the US. Now most of the videos that I had been watching, up to a couple days ago, are unavailable. I might like to get today's daily deal for both games but I am worried that it might incorrectly charge me on shipping.

I had recently reset my router a week - week and a half ago, for another unrelated problem. Other sites show me as being in the US. Reset the router again last night, other sites still show me being in the US.

Please help.
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20 / M / A suburban town i...
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Posted 11/29/12
Click on the silhoutte of a person in the top of screen.
Next should be an option named "Video Preferences"
An option should be language and you could change it to english. And other stuff.

If that fails, maybe it's the email address you used to sign up. Maybe you could check it to see if it's the right info because sometimes the profiles you set up on some sites are affecting by what you state in your email address. I hope this could be of help.
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Posted 11/29/12
I have tried resetting the router, logging out and back in, using a different browser. Tried double checking and resetting some of the profile preferences, to no effect.
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Bjaker 
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Posted 11/29/12


Sorry my playful demeanor pissed you off.

I'm currently checking with a co-worker to see if there's another way to flush your IP Address.
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Posted 11/29/12
Thank you for the apology, but to be fair, I am 3 months into a 1 year subscription and currently can't continue watching most of the shows in my queue. The problem has now (as of last night) carried over onto my ps3, probably because it uses the same wireless router. I am trying to be patient and understanding, but I hope you can understand why I might be a little temperamental.
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Bjaker 
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Posted 11/29/12


As per my earlier email, we're working on it.
The Wise Wizard
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53 / M / U.S.A.
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Posted 11/29/12

kamiryu wrote:
I had recently reset my router a week - week and a half ago, for another unrelated problem. Other sites show me as being in the US. Reset the router again last night, other sites still show me being in the US.

Resetting your router isn't likely to have any effect, unless your router is also your cable or DSL modem. For it to pick up a new IP address from the ISP, it would need to be turned off for an extended period of time. (Overnight is a good time to do this unless someone in your house is a night owl), so that the DHCP lease hopefully has expired by the time it is turned on again.

Keep in mind that if your cable or DSL modem and router are separate units, it is the modem that needs to be turned off, not the router.

I also don't promise this will fix the problem, as either they DHCP lease could be far longer (i.e., days), or all of your ISP's block of IP addresses could be affected.

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Posted 11/29/12
Thank you very much for fixing the problem. Crunchyroll is now viewing me as being in the USA again. Today ended up being a very good day. Now if I could just find that winning lotto ticket...

Feel free to lock the thread unless someone else is having the same problem.
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Posted 11/29/12
I have almost the same issue, i sadi almost just because: the language that i use to see anime is English(US) yesterday iwas seeing REBORN and today when i log in it was a surprise that more than 4 of my anime queue are now unavailable.

The problem is mine or it was crunchyroll?

The missing animes are: Reborn, Digimon Adventure 02, Digimon Tamers, Eyeshield 21, Blast of Tempest, BTOOOM!, Blue Exorcist,
Otter Modder
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21 / M / Florida
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Posted 11/29/12
When anime suddenly become available or unavailable it is because of a change in the region detection. Either you were being incorrectly detected before and it now correctly disallows those shows, or it was correct before and now it is wrong. Either way you should go to this page and see where it detects you are. Is that the right location?
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Bjaker 
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33 / M / San Francisco
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Posted 11/30/12


Most of those are not available for airing in Mexico.
Our system was incorrectly reading your IP Address and giving you access to shows we don't have the rights to stream there.

Sorry.
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