Membership
ewiss 
68127 cr points
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Posted 11/30/12
Hi,

Can someone please look into my account? I've prepaid for All-Access and my status is still showing Anime only!
I've sent two support emails and have yet to get a response. How hard is it to change a membership status? really?

Thanks!
Otter Modder
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Posted 11/30/12 , edited 11/30/12
Can you go here and tell me what is on the list? I have a feeling that it should be at least 2 things. First your current anime membership, followed by the All-Access you just purchased. Unless you chose to upgrade when you bought it, it will try to activate after your current membership expires. You will get a response from support before too long, they get a lot of emails, so just be patient and they will be able to work it out for you.
ewiss 
68127 cr points
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Posted 11/30/12
just as you said, two things
anime
all access

So what your saying is, I have to wait until the anime membership expires before all-access kicks in? Doesn't make sense since All access should take precedence over anime only.
Otter Modder
31731 cr points
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Posted 11/30/12
Under normal circumstances you cannot buy it like this, but the deal page where you got it from said that if you want it to take effect immediately then you would have to purchase it though the upgrade page instead, or something like that. I am sure Bjaker could activate it for you right now, I am just not sure what would happen to the extra time from your anime subscription. You will get an official response before too long, I promise.

ewiss 
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Posted 11/30/12
Interesting, I honestly didn't see that option when purchased the deal. In either case I'm not worried much about the extra time, I'd rather watch some drama, than deal with this drama haha.
CR Community Manager
Bjaker 
37499 cr points
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Posted 11/30/12


I just cancelled the remainder of your Anime Membership.

Go watch some Drama!
ewiss 
68127 cr points
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Posted 12/1/12
fo shizzle dizzle
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