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Common Problems and Solutions
Otter Modder
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Posted 12/9/12 , edited one hour ago
I am on here a lot and I often answer the same question repeatedly because lots of new posts or threads hide the old ones, so I will try to maintain a collection of problems I see a lot and how to fix them. If it is not listed here or the solution here did not work then feel free to make a post about it, but I hope that this can help some people more quickly.


Current Issues





    General Website

    • Guest Pass Limit
    • Negative Inbox counter
    • Deactivate recurring payments without losing membership
    • Trying to sign up for trial, get message "please enter card's security code."




    Video Related Issues

    General Video troubleshooting guide

    • Stuttering/Blank video on Chrome
    • Show availability in specific regions
    • Sudden appearance or disappearance of certain shows in the list
    • Retina Display Subtitle Issue



    Device Related Issues


    Each device has its own thread for specific issues, but the most common problem that I see is:
    • PS3 or iOS Cannot play or find specific shows
    • Device Subforums:
    Queen of Support
    starry 
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    Posted 12/9/12
    Cheers, gonna stick this thread up for the time being.
    Otter Modder
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    Posted 12/9/12
    Thanks :3. Anything you would like to add? I am sure you see a lot more than I do.

    Queen of Support
    starry 
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    Posted 12/9/12
    Some shows are not showing up on your iOS devices/PS3.

    By default, mature titles like R-15 are not listed. To access them you need to go to your Video Preferences page through our site and select "Show Mature Content". Remember to set a birthdate as well.

    https://www.crunchyroll.com/acct?action=video
    Otter Modder
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    Posted 12/9/12
    I put that under device stuff. Though maybe I should reword it.

    1mirg 
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    21 / M / United States of...
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    Posted 12/12/12
    The first problem, is credited to me...epic
    23194 cr points
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    22 / M / Elsewhere
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    Posted 12/13/12
    Oi. Photo uploading is down. All uploaded photos are coming out broken.
    Engineer
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    27 / M / California
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    Posted 12/13/12

    mwhitco91 wrote:

    Oi. Photo uploading is down. All uploaded photos are coming out broken.


    crunchyroll.com is not working at the moment as well as the image servers which we are looking into now. Only the following sites are working:
    crunchyroll.ca
    crunchyroll.co.uk
    crunchyroll.com.br
    23261 cr points
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    37 / Where is here? Wh...
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    Posted 2/4/13
    The video player is not always working properly. It will stutter even with a good connection and sometimes end mid episode and send me on to the next one. I've checked my connections speed and also sites like Youtube and Hulu work fine even at 1080p. It could be a problem on my end but I don't think it is.
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    24 / F / killing zombies
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    Posted 2/20/13
    not sure if anyone has asked this but why is the comments on the guestbooks not working ?
    Queen of Support
    starry 
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    Posted 2/20/13

    Raventhedarkangel wrote:

    not sure if anyone has asked this but why is the comments on the guestbooks not working ?


    It's not going to work if you are using Internet Explorer. Our engineers are looking into the issue.

    Can you try switching to a different browser?
    15533 cr points
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    Posted 2/22/13
    Ummm my status thing on my profile is stuck. I can erase what I previously wrote but when i put something different it doesnt not save it. Is it a common problem? And can i fix it somehow?
    Otter Modder
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    Posted 2/22/13 , edited 2/22/13
    Common no, current yes. A recent change brought about an incompatibility with older versions of IE, specifically IE 7. Changing your document mode will fix this, but I recommend that you use a different browser such as google chrome.

    As a side note, please use the Minor questions thread going forward, I didn't intend for this thread to become cluttered.
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