Common Problems and Solutions

beardfist 17562 cr points Send Message: 20 / M / Florida Online	Permalink Reply Quote Posted 12/9/12, edited 2/26/13 I am on here a lot and I often answer the same question repeatedly because lots of new posts or threads hide the old ones, so I will try to maintain a collection of problems I see a lot and how to fix them. If it is not listed here or the solution here did not work then feel free to make a post about it, but I hope that this can help some people more quickly. Current Issues (Updated 2/26/13) Some Javascript functions are broken when using IE including but not limited to Status updates and GB posts. Use a different browser or change the document mode to IE 9 CR Bucks SMS payment option is currently disabled. No ETA on reactivation, but it is being worked on. 1000 CR Points per month for Premium members is currently disabled. No official word yet. General Website Negative Inbox counter (credit to 1mirg) Spoiler Alert! Click to show or hide First: count the amount of negatives you have on your inbox Second: Mark the same amount, as unread in your inbox Or Contact Support Deactivate recurring payments without losing membership Spoiler Alert! Click to show or hide The current policy is if you have 30 days or less of membership and you choose to cancel then you will lose that remaining time. However, if you would just like to cancel recurring payments, then support can do that for you. Simply go here: and send a message such as this one: and the awesome support team will take care of it for you. Trying to sign up for trial, get message "please enter card's security code." Spoiler Alert! Click to show or hide Go here and delete any saved info: https://www.crunchyroll.com/acct/?action=billing_info https://www.crunchyroll.com/acct/?action=store_billing_info After that, just sign right up! Video Related Issues General Video troubleshooting guide Show availability in specific regions Spoiler Alert! Click to show or hide Not every show is available everywhere. The easiest way to see what shows are available in your region go here: Full Anime List CR does not, to the best of my knowledge, obtain streaming rights for Japan at all. Sudden appearance or disappearance of certain shows in the list Spoiler Alert! Click to show or hide This is usually because of an error with the region detection. Shows are only licensed to be streamed to specific regions. Thus, your area must be determined to ensure the correct shows are available. If your region is not correctly detected this can lead to some shows disappearing or appearing. Steps to fix: Go here Ensure that this is indeed your location If it is not correct, you need to obtain a new IP. The easiest way to do this would be to turn off your modem long enough for your lease to run out, while you are sleeping one night is a good time to do it. Retina Display Subtitle Issue Spoiler Alert! Click to show or hide Simply toggle subtitle smoothing by right clicking on the video. This should fix the problem Device Related Issues Each device has its own thread for specific issues, but the most common problem that I see is: PS3 or iOS Cannot play or find specific shows Spoiler Alert! Click to show or hide This is the most frequent problem that I see and it has a simple solution. Go to your settings Then go to Video Preferences Enable Mature content Device Subforums: Spoiler Alert! Click to show or hide
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Customer Support starry 17904 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 12/9/12 Cheers, gonna stick this thread up for the time being.
	Report to Moderator I never want to arrive. I love the ride.
beardfist 17562 cr points Send Message: 20 / M / Florida Online	Permalink Reply Quote Posted 12/9/12 Spoiler Alert! Click to show or hide starry wrote: Cheers, gonna stick this thread up for the time being. Thanks :3. Anything you would like to add? I am sure you see a lot more than I do.
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Customer Support starry 17904 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 12/9/12 Some shows are not showing up on your iOS devices/PS3. By default, mature titles like R-15 are not listed. To access them you need to go to your Video Preferences page through our site and select "Show Mature Content". Remember to set a birthdate as well. https://www.crunchyroll.com/acct?action=video
	Report to Moderator I never want to arrive. I love the ride.
beardfist 17562 cr points Send Message: 20 / M / Florida Online	Permalink Reply Quote Posted 12/9/12 I put that under device stuff. Though maybe I should reword it.
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1mirg 40404 cr points Send Message: 20 / M / United States of... Offline	Permalink Reply Quote Posted 12/12/12 The first problem, is credited to me...epic
	Report to Moderator ☞ work-line ☜
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mwhitco91 12984 cr points Send Message: 21 / M / West-Central Florida Offline	Permalink Reply Quote Posted 12/13/12 Oi. Photo uploading is down. All uploaded photos are coming out broken.
	Report to Moderator "Signed, the Benevolent Loser."
Tsar Crunchyroll BasouKazuma 73566 cr points Send Message: 26 / M / California Offline	Permalink Reply Quote Posted 12/13/12 mwhitco91 wrote: Oi. Photo uploading is down. All uploaded photos are coming out broken. crunchyroll.com is not working at the moment as well as the image servers which we are looking into now. Only the following sites are working: crunchyroll.ca crunchyroll.co.uk crunchyroll.com.br
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chris1976 13253 cr points Send Message: 36 / Where is here? Wh... Offline	Permalink Reply Quote Posted 2/4/13 The video player is not always working properly. It will stutter even with a good connection and sometimes end mid episode and send me on to the next one. I've checked my connections speed and also sites like Youtube and Hulu work fine even at 1080p. It could be a problem on my end but I don't think it is.
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Raventhedarkangel 15332 cr points Send Message: 23 / F / skyrim Offline	Permalink Reply Quote Posted 2/20/13 not sure if anyone has asked this but why is the comments on the guestbooks not working ?
	Report to Moderator count down to saturday night is on !(almost weekend )
Customer Support starry 17904 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 2/20/13 Raventhedarkangel wrote: not sure if anyone has asked this but why is the comments on the guestbooks not working ? It's not going to work if you are using Internet Explorer. Our engineers are looking into the issue. Can you try switching to a different browser?
	Report to Moderator I never want to arrive. I love the ride.
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Anime4always14 4741 cr points Send Message: 14 / F / Arizona Offline	Permalink Reply Quote Posted 2/22/13 Ummm my status thing on my profile is stuck. I can erase what I previously wrote but when i put something different it doesnt not save it. Is it a common problem? And can i fix it somehow?
	Report to Moderator Sh*t has hit the fan in the latest Hunter X Hunter episode. Not good!!!
beardfist 17562 cr points Send Message: 20 / M / Florida Online	Permalink Reply Quote Posted 2/22/13, edited 2/22/13 Spoiler Alert! Click to show or hide Anime4always14 wrote: Ummm my status thing on my profile is stuck. I can erase what I previously wrote but when i put something different it doesnt not save it. Is it a common problem? And can i fix it somehow? Common no, current yes. A recent change brought about an incompatibility with older versions of IE, specifically IE 7. Changing your document mode will fix this, but I recommend that you use a different browser such as google chrome. As a side note, please use the Minor questions thread going forward, I didn't intend for this thread to become cluttered.
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