account deletion
Posted 12/17/12
If i delete my account, will i still get charged on my credit card after the trial period is over.
Posted 12/17/12 , edited 12/17/12
I think you'll receive help quicker on the Help/Support/Feedback forum.

It shouldn't anyway, once you delete your account, that should cancel the trail.
Queen Moderator
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Posted 12/17/12 , edited 12/17/12
You can cancel your membership first, you know. :3
But no, you won't.
Ghost Moderator
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Posted 12/17/12

shengo77 wrote:

If i delete my account, will i still get charged on my credit card after the trial period is over.


You can't be charged for a service you are not receiving.
Posted 12/17/12
thank you
Posted 12/17/12
i've tried to deactivate my free trial but it won't allow me to.
Ghost Moderator
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Posted 12/17/12

shengo77 wrote:

i've tried to deactivate my free trial but it won't allow me to.


What do you see when you are on this page?

https://www.crunchyroll.com/acct/?action=status


(if you don't know how to take a screenshot, http://take-a-screenshot.org/ )


Is it that there is no option for cancelling it, or do you get some error message?
Posted 12/17/12
it continuously tells me to try again later, because my information is being verified.
Otter Modder
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Posted 12/17/12
When did you sign up for the trial? If you did it in the last couple of days, then just wait longer before trying to cancel it. If you are close to the end of the trial then go to the contact page and send support a message.
Posted 12/17/12
i did it earlier today.
Bjaker 
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Posted 12/18/12


It takes 24 hours to verify the payment method you use to sign up.

If you want to cancel, you should be able to now.

If you are still having issues please reach out to support using the 'Contact Us' link.
Posted 12/19/12
all sorted now thanks.
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