3007 cr points
Send Message:   21 / M / Maine
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Bjaker wrote:
Spoiler Alert! Click to show or hide camshlom wrote:
The Pet Girl of Sakura Hall is showing 0 Videos in its series list now.
Also the 2nd Episode of Kotoura-san is giving me the 'Cant connect to Crunchyroll server' message. Usually when i get that error message its only for about an hour for a specific episode or series but this one has been like this for almost a week now.
How about now?
The Pet Girl of Sakura Hall is fixed. But Kotoura-san is still cutting out halfway through episode 2.
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Customer Support Manager
20720 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide camshlom wrote:
Bjaker wrote:
Spoiler Alert! Click to show or hide camshlom wrote:
The Pet Girl of Sakura Hall is showing 0 Videos in its series list now.
Also the 2nd Episode of Kotoura-san is giving me the 'Cant connect to Crunchyroll server' message. Usually when i get that error message its only for about an hour for a specific episode or series but this one has been like this for almost a week now.
How about now?
The Pet Girl of Sakura Hall is fixed. But Kotoura-san is still cutting out halfway through episode 2.
I've just pushed new encodes for the video. Can you try again in a little while and let me know if the problem persists?
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49795 cr points
Send Message: 32 / M / Orlando
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Bjaker wrote:
I'll try to test this out and see what happens. It happened again with today's episode of Magi. I mean, please tell me if I am being unreasonable here. I have this service that I've been paying for every month for the past few years. I have the app on my console. Is it really too much to ask that it functions properly? I'm trying to be patient. But it has gone past the point of annoyance. I am genuinely mad right now.
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Customer Support Manager
20720 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide swordstyle wrote:
Bjaker wrote:
I'll try to test this out and see what happens. It happened again with today's episode of Magi. I mean, please tell me if I am being unreasonable here. I have this service that I've been paying for every month for the past few years. I have the app on my console. Is it really too much to ask that it functions properly? I'm trying to be patient. But it has gone past the point of annoyance. I am genuinely mad right now.
When a show launches it takes time for the video to upload to the server.
Depending on how soon after you go to watch the show, it may end up crawling back from the server you are connected towards the source, if your server does not have the full video.
I apologize if you're upset. Is this currently happening with Magi? (like right this minute?)
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49795 cr points
Send Message: 32 / M / Orlando
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Bjaker wrote:
When a show launches it takes time for the video to upload to the server.
Depending on how soon after you go to watch the show, it may end up crawling back from the server you are connected towards the source, if your server does not have the full video.
I apologize if you're upset. Is this currently happening with Magi? (like right this minute?) Yeah, it was happening with Magi as of 15 minutes ago when I made the post. After several unsuccessful attempts, I stopped trying and went to watch something on Netflix instead.
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Customer Support Manager
20720 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide swordstyle wrote:
Bjaker wrote:
When a show launches it takes time for the video to upload to the server.
Depending on how soon after you go to watch the show, it may end up crawling back from the server you are connected towards the source, if your server does not have the full video.
I apologize if you're upset. Is this currently happening with Magi? (like right this minute?) Yeah, it was happening with Magi as of 15 minutes ago when I made the post. After several unsuccessful attempts, I stopped trying and went to watch something on Netflix instead.
Currently playing with no issues on an Xbox running Wi Fi.
As Josh mentioned in an earlier post there have been issues with our CDN that we've been working on correcting.
I apologize that you're having problems streaming through the device.
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49795 cr points
Send Message: 32 / M / Orlando
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It was my fault for assuming it was a simulcast issue. I made the connection because the past few days I was able to watch the episodes in question several hours after airing. Here we are 9 hours later and I still can't watch Magi. Just now I attempted to load up some random anime to see if it played, and it did not. If you are indeed having issues with your CDN, I hope it gets fixed soon. I have been switching back and forth between Netflix and Hulu for the better part of the day. So it's not a problem on my end.
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4022 cr points
Send Message: 19
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I was trying to watch Anohana: the flower we saw that day ep 10, it buffers for as long as 5 minutes and then I get a message saying cr service unavailable. Try watching oreshura ep 3 and it's doing it too, please fix  |
3371 cr points
Send Message: 18 / M / United Kingdom
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Just popping in to mention that the newest Katoura-San episode won't stream past two bars. YuruYuri also seems to dip in quality when I watch an episode for more than five minutes.
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49795 cr points
Send Message: 32 / M / Orlando
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I can not get any anime to play right now. This is unacceptable. I've never had this many problems, let alone so frequently with any other app I've ever used on the 360. If this keeps up, I'll be forced to cancel my account.
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3044 cr points
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cusomer support never emails me back and i rlly need help
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Customer Support Manager
20720 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide
I'm showing you emailed us on the weekend.
And that I replied to you this morning a quarter before noon.
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Customer Support Manager
20720 cr points
Send Message: 32 / M / San Francisco
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Spoiler Alert! Click to show or hide swordstyle wrote:
I can not get any anime to play right now. This is unacceptable. I've never had this many problems, let alone so frequently with any other app I've ever used on the 360. If this keeps up, I'll be forced to cancel my account.
I'm sorry you're having problems.
Please let me know if you want me to cancel recurring payments.
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3044 cr points
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i have nothing in my inbox but what i need to know is why aren't any of my xbox devices appearing on my account
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3005 cr points
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ur xbox 360 crunchyroll app says ur server isnt available, is this because im not a premium member or something to do with you guys?
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