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Xbox 360
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29 / F / Texas, USA
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Posted 1/30/13

Bjaker wrote:



It shouldn't be doing this unless you have connection issues.

Are you streaming via Wi Fi or a Wired connection?

Can you run speedtest.net on your computer and tell me what your results are?


I am on wifi but I don't have any issues like this with my other Xbox services like I do with CR. Nor on my PC either, which handles CR just fine. I don't have connection issues.

Would a speedtest make much sense if it was done on the device not having problems?

I got a premium membership for this app and now I'm beginning to think its not worth it. :/
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Bjaker 
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34 / M / San Francisco
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Posted 1/30/13


We are not other services. I am trying to help you with our service.

The speedtest is for me to get an idea of your connection. It is not a 100% fit to help, but it does give me info to go off of.

I'm sorry you're having issues with the service, but I am trying to help. That's why I'm asking you to try things and give me information.

That's how we troubleshoot.

I do not have a custom tailored to you 'Do this and it will be fixed' for every single person. I have to work with them to fix the issues.

Do you want to work with me to try to fix the problems you are encountering?
The Wise Wizard
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Posted 1/30/13 , edited 1/30/13

bluecat wrote:
I am on wifi but I don't have any issues like this with my other Xbox services like I do with CR. Nor on my PC either, which handles CR just fine. I don't have connection issues.

Would a speedtest make much sense if it was done on the device not having problems?

This is one of those situations where simply running the test and providing the results would have allowed you to progress on to the next step more quickly than arguing whether it was necessary (i.e., provide the results, then state you didn't see why it was necessary).

FYI, there is no reason you couldn't include a speedtest run from the XBOX 360. Apparently this site offers an HTML speed test that runs in the IE browser now available for the 360:
http://speedof.me/

As always, if your problems seem to happen to be worse at specific times of the day, the speedtest should be run at that time.

28055 cr points
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Posted 1/30/13
I tried the speed test on my xbox just out of curiosity. 1.88 mb/s download speed and 1.3 Mb/s upload speed.

2nd try gave 1.51 mb/s and 1.32 mb/s

Tried testing on my PC

18.6 mb/s and 1.6 mb/s

Wow that actually does seem off.

Maybe the CR stream to my XBox is kinda messed up?

Any suggestions?
17155 cr points
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29 / F / Texas, USA
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Posted 1/30/13 , edited 1/30/13

TheAncientOne wrote:


bluecat wrote:
I am on wifi but I don't have any issues like this with my other Xbox services like I do with CR. Nor on my PC either, which handles CR just fine. I don't have connection issues.

Would a speedtest make much sense if it was done on the device not having problems?

This is one of those situations where simply running the test and providing the results would have allowed you to progress on to the next step more quickly than arguing whether it was necessary (i.e., provide the results, then state you didn't see why it was necessary).

FYI, there is no reason you couldn't include a speedtest run from the XBOX 360. Apparently this site offers an HTML speed test that runs in the IE browser now available for the 360:
http://speedof.me/

As always, if your problems seem to happen to be worse at specific times of the day, the speedtest should be run at that time.



I wasn't arguing whether it was necessary (it was the first time it was asked of me actually), I just wanted to know why I'd do it on my PC when it was the Xbox that was in question. It didn't make sense to me. I asked a question seeking an answer, that is all. I don't see this as arguing? Asking a question is arguing? :/

This is part of why the internet can suck, without tone to go with words sometimes things get perceived wrong and misinterpreted. If this were a telephone discussion I would ask the question (with a curious tone, not an argumentative one), probably get an explanation (and like you did - be informed of an Xbox option which was nice), and then go "Oh, ok. Got it.", then I'd run the test. But instead my question was perceived as me being cheeky or something. At least that's the impression I'm getting from y'all.

From my PC:
Download: 2.79 mb/s
Upload: 480 Kb/s

From my Xbox:
Download: 2.4 mb/s
Upload: 410 Kb/s

BTW the problem doesn't seem to be worse at any particular time of the day. This test was done at about 11:40 PM CST if you are curious though.

I understand my connection (which is DSL) is best for 480p video quality. I'm perfectly fine with that. I don't really have a choice honestly, I'm not in charge of the Internet here. Works lovely on 480p on my PC here at CR, no skipping. Very pleased with the PC end of things.

Curious though - does the Xbox app pick stream quality based on connection or does it work some other way? I wonder if my skipping is the app trying to upgrade to stream to 720p during playback? If so, is there a way to maybe add settings so the user can pick a default stream quality?
The Wise Wizard
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Posted 1/30/13

bluecat wrote:
Curious though - does the Xbox app pick stream quality based on connection or does it work some other way? I wonder if my skipping is the app trying to upgrade to stream to 720p during playback? If so, is there a way to maybe add settings so the user can pick a default stream quality?

The 360 app is supposed to determine the best resolution for your connection. I don't believe the "Default Video Quality" setting in the Video Preferences section affect the 360 app, but it would be nice if it did. If there is a technical barrier, I agree it would be nice to add a setting in the app itself to limit the resolution, especially given that some countries have rather limited bandwidth caps even on wired internet.

The HTML5 speedtest app displays a graph as it works. Did you by chance notice if it had a lot of peaks and valleys? If the 360 app has a short buffer (which is certainly the case with the Flash player), that would tend to play havoc with it, even though your average download speed was adequate. In my experience DSL (which is also what I have) is very consistent in performance, so I doubt that is the issue, but I also know that as soon as one summarily rules out something as a cause, the odds of it being the cause seem to magically increase.


What would really be nice (and no doubt make Bjaker's job much easier) is if every CR app logged the average, maximum, and minimum bit rate at the device for the last episode viewed, and could be fired off to CR along with other pertinent info with the selection of a "send diagnostics" button. That said, it might require entering a "code of the day" first to prevent people from spamming CR with spurious diagnostic reports.

17155 cr points
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29 / F / Texas, USA
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Posted 1/30/13

TheAncientOne wrote:
The 360 app is supposed to determine the best resolution for your connection. I don't believe the "Default Video Quality" setting in the Video Preferences section affect the 360 app, but it would be nice if it did. If there is a technical barrier, I agree it would be nice to add a setting in the app itself to limit the resolution, especially given that some countries have rather limited bandwidth caps even on wired internet.

The HTML5 speedtest app displays a graph as it works. Did you by chance notice if it had a lot of peaks and valleys? If the 360 app has a short buffer (which is certainly the case with the Flash player), that would tend to play havoc with it, even though your average download speed was adequate. In my experience DSL (which is also what I have) is very consistent in performance, so I doubt that is the issue, but I also know that as soon as one summarily rules out something as a cause, the odds of it being the cause seem to magically increase.



Yes, there were some peaks and valleys during the download part. The upload was much smoother looking.




What would really be nice (and no doubt make Bjaker's job much easier) is if every CR app logged the average, maximum, and minimum bit rate at the device for the last episode viewed, and could be fired off to CR along with other pertinent info with the selection of a "send diagnostics" button. That said, it might require entering a "code of the day" first to prevent people from spamming CR with spurious diagnostic reports.


That sure does sound useful!
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Bjaker 
36353 cr points
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34 / M / San Francisco
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Posted 1/31/13


Good lord would that be helpful!!!

Blue, I apologize if I came off short yesterday afternoon.

The problems that you're encountering could be tied into where you're streaming from.

Would you be able to run the following for me and then post the results?

http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
17155 cr points
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29 / F / Texas, USA
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Posted 1/31/13

Bjaker wrote:
Blue, I apologize if I came off short yesterday afternoon.


It's OK, don't worry about it.



The problems that you're encountering could be tied into where you're streaming from.

Would you be able to run the following for me and then post the results?

http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com


Here ya go.


17242 cr points
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102 / M / Tomobiki-cho
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Posted 1/31/13
After a few days of mostly working Xbox CR streams it's back to the bad old days tonight. Stream quality was all over the place, from 'HD' to 1 bar to pausing completely to buffer. It would hold a certain quality for 5-10 seconds, then switch up or down. It had several bouts of being completely dead with lengthy buffering periods.

My connection is fine, and I was running HD streams from other services this evening too without any problems.

I think your CDN is still very badly broken.

My Xbox is on wired Ethernet, as is my PC, which gets this on speedtest.net - http://www.speedtest.net/result/2476894324.png
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Bjaker 
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34 / M / San Francisco
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Posted 1/31/13


And you are streaming from the problem servers!

Our Ops guy is going to be talking to Limelight about these particular servers.

In the mean time let's try changing the DNS on your Xbox to see if that gets you streaming from a different server.

I would try Google's DNS - 8.8.8.8 or 8.8.4.4
Or OpenDNS - 208.67.222.222 or 208.67.220.220

http://support.xbox.com/en-US/xbox-live/connecting/configure-network-settings
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Bjaker 
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34 / M / San Francisco
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Posted 1/31/13


We're talking with Limelight about the ongoing problems today.
Super Hero
josh 
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27 / M / Brisbane, CA
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Posted 1/31/13

TheAncientOne wrote:The 360 app is supposed to determine the best resolution for your connection. I don't believe the "Default Video Quality" setting in the Video Preferences section affect the 360 app, but it would be nice if it did. If there is a technical barrier, I agree it would be nice to add a setting in the app itself to limit the resolution, especially given that some countries have rather limited bandwidth caps even on wired internet.

Hindsight being 20/20 I do think adding a cap option to the resolution in the settings for Xbox would be a good idea, and we may do it in the next version. Unfortunately we did not anticipate such a difficult to pinpoint problem with out CDN which seemed to be working fine at launch but problems quickly amassed.


The HTML5 speedtest app displays a graph as it works. Did you by chance notice if it had a lot of peaks and valleys? If the 360 app has a short buffer (which is certainly the case with the Flash player), that would tend to play havoc with it, even though your average download speed was adequate. In my experience DSL (which is also what I have) is very consistent in performance, so I doubt that is the issue, but I also know that as soon as one summarily rules out something as a cause, the odds of it being the cause seem to magically increase.

Technically speaking due to the way the 360 adapts it's quality, it can't buffer more than one segment at a time (~10s) which definitely causes problems when download speeds on different chunks are detected. In fact, this is the underlying problem with the CDN that it appears some servers are having problems caching/serving up individual video segments which makes them download anywhere up to 10x slower than they should -- which in turn affects the streaming ability of the Xbox app.


What would really be nice (and no doubt make Bjaker's job much easier) is if every CR app logged the average, maximum, and minimum bit rate at the device for the last episode viewed, and could be fired off to CR along with other pertinent info with the selection of a "send diagnostics" button. That said, it might require entering a "code of the day" first to prevent people from spamming CR with spurious diagnostic reports.

Anonymous usage data is definitely a helpful measure into problem solving, and it may be something we let choosers opt into in a future build.

We appreciate the community's patience and support through Xbox 1.0!
32528 cr points
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Posted 1/31/13
I had some buffering probs, but overall I enjoy it.
17155 cr points
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29 / F / Texas, USA
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Posted 2/1/13 , edited 2/1/13

Bjaker wrote:
And you are streaming from the problem servers!

Our Ops guy is going to be talking to Limelight about these particular servers.

In the mean time let's try changing the DNS on your Xbox to see if that gets you streaming from a different server.

I would try Google's DNS - 8.8.8.8 or 8.8.4.4
Or OpenDNS - 208.67.222.222 or 208.67.220.220

http://support.xbox.com/en-US/xbox-live/connecting/configure-network-settings


I tried Google's first, still some skipping although it is not as bad before.

Tried OpenDNS next, level of skipping was about the same as before I changed my DNS.

So I'll guess I'll stick with Google for now until the server issues are resolved, unless there is something else you'd like me to try. Will there be some way to find out when you guys have the issues resolved? Like a blog or forum post?
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