Remove this ad
First  Prev  8  9  10  11  12  13  14  15  16  17  18  19  20  21  22  23  24  Next  Last
Xbox 360
2010 cr points
Send Message: Send PM GB Post
Offline
Posted 2/26/13
CR app in my Xbox don't want load nothing. Someone can tell me, what to do?
Vegetable Support Manager
Bjaker 
33245 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 2/27/13


Still happening now?
Vegetable Support Manager
Bjaker 
33245 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 2/27/13
Sorry that I haven't popped in recently!
Things have been increasingly busy with the release of the Xbox app, our Store and adding the ability to contact us directly from the iOS apps.
E-Mail will continue to be the fastest way to get official support from CR Staff.
Just use the 'Contact Us' link at the bottom of the page.

Best,
-Baker

(I should be getting some more help soon! / CS Group is going to expand beyond 1.5 people.)
1018 cr points
Send Message: Send PM GB Post
M / Memphis
Offline
Posted 2/27/13
Okay, so I am midway through the second month of this 'Premium' account on my xbox, and I have to say I am pretty livid. My connection is perfect, I have no other problems with any of the other streaming video apps on the 360. I was excited for this app because it had a lot of dramas that I couldn't find on netflix, or anywhere else really. The CR app worked for literally the first day, and the first day only, and continually buffers and crashes EVERY TIME since then, and that's even if I can get past the log-in phase. I could really understand if this was a free service, but the fact that I've shelled out 12 bucks for pretty much nothing else but a non-functional widget on my home screen TWICE really pisses me off. Whether it's a server issue, an encode issue, or what--this is pretty unacceptable. I've tried to give it the benefit of the doubt, but this is too much. CR is not getting a hat trick out of me; I'm cancelling this 'premium subscription' today. I hope CR gets its act together soon.
Vegetable Support Manager
Bjaker 
33245 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 2/27/13


You can always reach out to Customer Support for assistance with your problems!
I'm more than happy to help!
1018 cr points
Send Message: Send PM GB Post
M / Memphis
Offline
Posted 2/27/13

You can always reach out to Customer Support for assistance with your problems!
I'm more than happy to help!

Which would be great except for from as far as I can see, it's been 2 months (and 15+ pages on this forum) about how it doesn't seem to be working for anyone.
Vegetable Support Manager
Bjaker 
33245 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 2/27/13 , edited 2/27/13


Do you want me to turn off recurring payments on your account for you?
1018 cr points
Send Message: Send PM GB Post
M / Memphis
Offline
Posted 2/27/13
I'm going to let this last month run out (that I was already charged for 3 days ago) so that on the off chance that the service starts to stop having so many hiccups, I'll be able to try and enjoy the little time is left on it. If the app for the 360 gets to a better functional status, I might join again then, but for now...
Vegetable Support Manager
Bjaker 
33245 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 2/27/13


Do you want to try to resolve the problems then?
If so, please email me with exactly what issues you're encountering.
1018 cr points
Send Message: Send PM GB Post
M / Memphis
Offline
Posted 2/27/13
What is your email, then?
Otter Modder
31476 cr points
Send Message: Send PM GB Post
21 / M / Florida
Offline
Posted 2/27/13
Just use the Contact Us page.
13010 cr points
Send Message: Send PM GB Post
Offline
Posted 2/28/13
I keep getting the error message "the data retrieved from the request was malformed" what do now?
13010 cr points
Send Message: Send PM GB Post
25 / M
Offline
Posted 2/28/13

Marshallyn wrote:

I keep getting the error message "the data retrieved from the request was malformed" what do now?


i get this as well what does it mean?
Ravnis 
60713 cr points
Send Message: Send PM GB Post
27 / M / United States
Offline
Posted 2/28/13

Marshallyn wrote:

I keep getting the error message "the data retrieved from the request was malformed" what do now?


I'm getting the same error, watched an anime episode then when trying to go back to the listings for the simulcasts it kicked me out and I have been unable to log back into the app.
1005 cr points
Send Message: Send PM GB Post
Offline
Posted 2/28/13
I'm have the same problem on my xbox 360 that i keep getting a log in error that just says "the data retrieved the request was malformed" what am I supposed to do to fix this??
First  Prev  8  9  10  11  12  13  14  15  16  17  18  19  20  21  22  23  24  Next  Last
You must be logged in to post.