First  Prev  9  10  11  12  13  14  15  16  17  18  19  20  21  22  23  24  25  Next  Last
Xbox 360
48498 cr points
Send Message: Send PM GB Post
29 / F / Canada
Offline
Posted 3/8/13
I'm wondering if I'm alone in experiencing random skips in the video when using the 360 app. I currently rotate between using the Crunchyroll app on both my PS3 and 360, and while the PS3 app is fairly stable for me the 360 app has a tendency to either skip ahead a few seconds or jump back a few seconds. This skipping happens on a regular basis, usually 2-3 times per episode. I've experienced no other issues with the 360 app, just the random skipping.

If this sort of issue can be addressed in future updates that would be great. I'm really enjoying this app thus far, so thanks muchly for all of your hard work!
Vegetable Support Manager
Bjaker 
37441 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/8/13


What episodes?
Vegetable Support Manager
Bjaker 
37441 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/8/13


Let's see if changing the DNS on your Xbox helps with this.

I would try Google's DNS - 8.8.8.8 or 8.8.4.4
Or OpenDNS - 208.67.222.222 or 208.67.220.220

http://support.xbox.com/en-US/xbox-live/connecting/configure-network-settings

Let me know if this helps!
17007 cr points
Send Message: Send PM GB Post
33 / M
Offline
Posted 3/8/13
I messed with the DNS. Then there was a problem connecting. I set it back to it's original config, and all was well. I have sound and things are groovy. Still not sure what the problem may have been. If it happens again I'll let you guys know. Thanks for the help!
9010 cr points
Send Message: Send PM GB Post
Offline
Posted 3/10/13
I've been having problems watching Naruto Shippuden. It's only happened in the past few days, but I only get sound on it for a minute and then it cuts out. I'm trying to watch episode 102 and it continuously happens, even when I try other episodes it does the same, yet every other show I watch the audio is perfectly fine. Any clue as to why this may be happening?
Vegetable Support Manager
Bjaker 
37441 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/11/13


There seem to be issues with episodes 98-104. (only on Xbox)
We're working to get replacement videos for these.
22993 cr points
Send Message: Send PM GB Post
21 / M / Lichfield, UK
Offline
Posted 3/15/13
I keep getting a glitch where the video will skip forward or backwards by up to an entire minute.
Usually it is a rarity but at the moment it is making my videos unwatchable.
Is this going to be fixed?
For example, I just tried to watch Voices of a Distant Star and it did it so much that I literally could not watch it and had to switch to my computer.
Vegetable Support Manager
Bjaker 
37441 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/15/13


Can you please run the following test on your Xbox?
http://speedof.me/

Can you please run the following tests (From your Computer) and send me the results?

http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
17012 cr points
Send Message: Send PM GB Post
Offline
Posted 3/15/13
I am also experiencing an issue with skipping while watching Cardfight! Vanguard & Speed racer on my Xbox 360 Slim. Currently watching Season 2 of Cardfight! episode "Pride of the Elite" and it suddenly skipped @ the 6:02 marker to 6:12. If you rewind to just after the the point it skipped the video will play ok, but bring it back to that mark and it'll skip. The issue usually appears around the Opening or Ending credits of a show when it does pop up.

Rewatching those same episodes via pc I didn't experience any issue with the playback. My router is currently configured to use OpenDNS.
15103 cr points
Send Message: Send PM GB Post
M / Canada
Offline
Posted 3/16/13 , edited 3/16/13
I'm having some annoying issues with the app too. I use wireless and the connection seems decent enough (full bars but when have those served any purpose?), the problem is not only skips and stutters but it also buffers way too frequently. Plus the resolution keeps changing on me. I tried Vividred, Little Busters and the problem won't show any signs of stopping.
1010 cr points
Send Message: Send PM GB Post
40 / F
Offline
Posted 3/18/13
Since yesterday every time I go to watch certain anime's it says the server are unavailable, I hope it will be fixed soon I really want to finish watching this show.
Vegetable Support Manager
Bjaker 
37441 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/18/13


Please reach on out using the 'Contact Us' link at the bottom of the page for additional assistance.
4013 cr points
Send Message: Send PM GB Post
22
Offline
Posted 3/19/13
Idk if it's just me or the show itself, but I've been watching Bleach on the xbox app, and the resolution has been funky. If I want it just at a normal full screen, it cuts off the bottom 10% or so, which leaves only part of the subs showing and a tiny bit of the picture off. The only way I've been able to fix it is if I change it to a small resolution, which just makes it harder to watch the show and read the subs at the same time. I'm not too sure if it's happening with all shows or not cuz I don't have enough time to watch many others, but I at least wanted to post and see if there was some form of correcting it, or if it's just the way the show is.
18242 cr points
Send Message: Send PM GB Post
102 / M / Tomobiki-cho
Offline
Posted 3/19/13
After months of the Xbox app barely managing to stream at all (showing 1 bar of 'signal') I tried it again tonight to find... nothing has changed.

I'm on 100mbit wired internet here. My Xbox can stream HD no problem from Netflix etc, but CR is like watching a dodgy pirate video CD from the 1990s. It's been MONTHS now.

FIX IT.
Vegetable Support Manager
Bjaker 
37441 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/20/13


I see that you emailed me in January.
I asked you to run some tests and send me the results.
I have not heard back from you.

If you would like help troubleshooting this, please email me.

Please do not post in the Help Forum again unless you are trying to Help someone.
First  Prev  9  10  11  12  13  14  15  16  17  18  19  20  21  22  23  24  25  Next  Last
You must be logged in to post.