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Xbox 360
2005 cr points
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Posted 1/7/13
was watching star driver and every episode was constanly buffering so I rebooted my modem and now it wont let me log in on my xbox it keeps saying the data retrieved was malformed
20066 cr points
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Posted 1/7/13
So is the skipping backwards and forwards in time coming from the same problem as the buffering and server unavailable errors?
15013 cr points
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Posted 1/8/13
I'm not sure what would cause this but one thing I just recently started noticing is every time I load up CR on the Xbox it's asking me to login again. Previously I had put in my info once and I assumed it was saved but just yesterday it started. Needless to say it's rather annoying to re-enter my email and password every time I want to use the app. Is this something with the servers or was there a setting added that I missed to save login information? Please respond.
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Bjaker 
37429 cr points
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34 / M / San Francisco
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Posted 1/8/13


Go here & delete the Xbox Info:
https://www.crunchyroll.com/acct/?action=devices

Then try logging in again on your device. This should resolve the problem.
7005 cr points
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Posted 1/8/13
Just used my free trial and having problems with buffering too (including issues today). I have been watching 'Say 'I love you.' I have got 80mb fibre optic and I do not have problems with any other hd videos. I am keen to become a premium member but I'd want the Xbox app to work properly. I love watching anime in HD (would be great if eventually its in 1080p on Xbox!) so it's really annoying when the quality is changing all the time due to buffering issues. It's constantly pausing as well which ruins the whole experience for me. What is the current situation with the PS3 crunchyroll ap? Has it been released in Europe yet and have they started streaming high definition? I'll be looking forward to some updates about improved service so I can become a premium member
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Bjaker 
37429 cr points
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34 / M / San Francisco
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Posted 1/8/13


PS3 is not out in Europe yet.
It streams up to 720p (like the Xbox app)
Apologies for streaming issues, we have been working with our CDN to resolve these.
19028 cr points
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33
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Posted 1/9/13
App is working flawlessly tonight. No bufferings. No signal loss. Very nice!
17012 cr points
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M / New Jersey
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Posted 1/9/13
I was having the same login issues where the Xbox seems to forget my password and user name. I already cleared the Xbox from the Crunchyroll device page and I am still experiencing the same issue.
54753 cr points
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26 / M / San Antonio
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Posted 1/9/13 , edited 1/9/13

tarotarokat wrote:

The app still makes you enter all your info every time you want to use it even after following those instructions. Removing the XBox from the device page did nothing at all to fix this.

And yes, the app still plays like crap and is all but worthless in the evenings. I've seen no improvement at all, on any front. Not sure how much longer I'm supposed to keep paying for a service you can't get working properly.



Have you submitted a report through their Contact Us page?

Troubleshooting involves first collecting as much information as possible. If you don't tell CR about a problem you are having, and the steps you have already taken to try and fix the problem, then they have no idea of knowing that a problem exists in the first place. Don't forget, this app was just recently released. CR has to collect information, figure out what is causing the problems, fix the problems, test the new app to make sure the updated app works on their end, and then submit the app to the Live store and wait for Microsoft to approve the app. (For the iOS app, the approval process is sometimes the longest part in updating the app as Apple likes to take their sweet time). Even after doing all of that, there will be new bugs that show up after an app is updated, and then the process gets started all over again. Even the large tech companies go through the same thing. Mac OS and Windows are continuously updated with bug fixes and patches.

When Netflix launched the PS3 streaming app, it was a very bumpy release and it took them a couple months until they released a version that was stable for most people. The current Youtube app on the PS3 has been useless for a lot of users ever since it was released and it doesn't even support HD, and Youtube has not even said anything about fixing it. The CR PS3 app is way ahead in functionality and features than the current Youtube app. Granted, the CR PS3 app had playback issues when it was first released, but they were resolved in less than two months with high definition playback following shortly afterwards, and the CR PS3 app was released at around the same time as the Youtube PS3 app, which goes to show that CR puts a lot of effort into their services since the Youtube app is still unusable for many users and still does not support HD video, even though it was released 5 months ago. (Two weeks after the CR PS3 app was released)

Another thing is that Crunchyroll will reply to your emails and keep you up to date if you contact their customer support, which is more than what Youtube provides. The Crunchyroll Xbox app has only been out for 3 weeks, so CR needs to be given some time to work out the major bugs.


What you can do is cancel your membership and wait until the problems are fixed, that way you are not paying for a service you are not using. Another option is to use another supported device if you have one until the Xbox app gets fixed.

Here is a list of all of their supported devices http://www.crunchyroll.com/devices
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Bjaker 
37429 cr points
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34 / M / San Francisco
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Posted 1/9/13


Can you please try logging out of the app.
Then going to the devices page and unlinking the Xbox.
Then do an uninstall / reinstall on the app.
Then log in again?

Let me know if that helps.
38085 cr points
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26 / M
Online
Posted 1/9/13 , edited 1/9/13
Had the exact same problem as that guy. Tried what you said, and it worked exiting and restarting the app a couple of times. Then it pooped the bed and asked me to log in after I restarted the console.

Edit: Bloody quote function didn't work as intended. I am responding the Bjaker directly above me.
12 cr points
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20 / M
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Posted 1/9/13
do any of u guys have the problem of everytime u go back into the app on the xbox 360 it wants u to sign back in? cause I do..
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Bjaker 
37429 cr points
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34 / M / San Francisco
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Posted 1/9/13


Thank you for your follow up.

As you're unsatisfied with the service I've just cancelled your trial for you.
15013 cr points
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Posted 1/9/13

Bjaker wrote:

Can you please try logging out of the app.
Then going to the devices page and unlinking the Xbox.
Then do an uninstall / reinstall on the app.
Then log in again?

Let me know if that helps.


I followed these steps and everything was working again yesterday, however I just went to log in and I'm back to the same issue of having to re-enter my information. Also I was wondering if there's any reason in particular why my account was already charged for the upcoming month and if that's refundable. My trial period goes till the 22nd and I'm still not entirely sure if I'll be sticking with the service between the login and buffering issues. Assuming everything's straightened out within the coming weeks I'll stick around but otherwise it just doesn't seem like a worthwhile service for me :-/
63873 cr points
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34 / M / Orlando
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Posted 1/9/13

Bjaker wrote:
Can you please try logging out of the app.
Then going to the devices page and unlinking the Xbox.
Then do an uninstall / reinstall on the app.
Then log in again?

Let me know if that helps.
Unlinking my xbox from the device page and uninstalling and then reinstalling the app did not resolve my issue. It still demands my login info every time I open the app.

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