Billed, then canceled.
20027 cr points
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22 / M
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Posted 12/31/12
So my account was billed after the free trail ended, I figured I'd cancel it to stop the reoccurring subscription, my payment went through but I no longer have access to the premium access I've payed for. Did I do something wrong is this the intended action after you cancel for subscription?
Posted 12/31/12

FoxDeity wrote:

So my account was billed after the free trail ended, I figured I'd cancel it to stop the reoccurring subscription, my payment went through but I no longer have access to the premium access I've payed for. Did I do something wrong is this the intended action after you cancel for subscription?


oh once you canceled your member ship on cr it goes instantly if you payed or not
34304 cr points
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F / Texas
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Posted 12/31/12
Then it would be nice if a CR subscription lasted until the end of whatever period you paid for, no matter when you cancelled.
Otter Modder
31735 cr points
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21 / M / Florida
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Posted 12/31/12
The current policy is that if you have 30 days or less and cancel, then you lose all of your remaining time. If you send a message to support, they can get your month reinstated.
Queen of Support
starry 
43879 cr points
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Posted 12/31/12

FoxDeity wrote:

So my account was billed after the free trail ended, I figured I'd cancel it to stop the reoccurring subscription, my payment went through but I no longer have access to the premium access I've payed for. Did I do something wrong is this the intended action after you cancel for subscription?


Reactivated your subscription.
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