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Request for ketchup on a Philly cheesesteak, leads to fight in Subway shop
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F / Colorado
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Posted 1/3/13
When I use to work at fast food establishments such as Burger King we made an effort to make the burgers close to or exact as the customer requested. Right? You want returning customers not one-timers. Repeat business is vital in any business. Apparently, with Subway - it might not be their focus.

In Orlando, Florida a customer requested ketchup be added to their Philly cheesesteak and the Subway employee refused. He states in his interview (see link below) that as long as he work with Subway, he has never added ketchup to a sandwich. He states there is no ketchup and if the customer wanted ketchup he could have bought the product and added the condiment himself.

The customer was shock. Words were exchanged. Employee might have use the word "kill you". Well, cops were called because the employee became angry and block the customer from leaving. In the end, the employee was fired. He claims he was fired because of the ketchup. I believe he was fired for his violent reaction.

What is wrong with people now a days?

My point: We live in the United States of America. Home of the free and the brave. Should not our choices also be free? If I wanted mustard, should I not get it added to the Philly Cheesesteak sandwich? It might ruin the sandwich or it might make it better but that is my choice not yours.

Am I right or wrong? Tell me what you think if you were in the customer's shoes?

Request for ketchup on a Philly cheesesteak, leads to fight in Subway shop
http://news.yahoo.com/video/request-ketchup-philly-cheesesteak-leads-001204299.html
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Posted 1/3/13 , edited 1/3/13

macht_gut wrote:
Should not our choices also be free?


No.

A business is not a democracy. It's private property. Your "freedom of choice" does not apply once you walk through their doors. Neither does your freedom of speech. They can refuse a customer anything. The only right you have is to take your business elsewhere (and to obtain what you paid for obviously). That's it.


Am I right or wrong?


In this case, you're wrong. Yes, a good employee would consider the "customer king", but they don't have to. And that's where you're wrong here.

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27 / M / Toledo
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Posted 1/3/13

Hairbelly wrote:


macht_gut wrote:
Should not our choices also be free?


No.

A business is not a democracy. It's private property. Your "freedom of choice" does not apply once you walk through their doors. Neither does your freedom of speech. They can refuse a customer anything. The only right you have is to take your business elsewhere (and to obtain what you paid for obviously). That's it.


Am I right or wrong?


In this case, you're wrong. Yes, a good employee would consider the "customer king", but they don't have to. And that's where you're wrong here.



Actually the employee has to abide by the company policy not his own. If the company wants the customers to get whatever they want within reason the employees must act in accordance with that or face the consequences. Subway allows you to modify any of your sandwiches however you want as long as you pay any additional costs that may be attached to your choices. The employee was wrong in this case not the customer.
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Posted 1/3/13

justanotherguy_2005 wrote:

Actually the employee has to abide by the company policy not his own.


That's a valid point. You're correct.
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28 / M / Bay Area CA
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Posted 1/3/13
I've asked for a seafood and meatball sub before and got it. Asking for ketchup is childs play by comparison.
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26 / M / Georgia
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Posted 1/3/13
eeewww, katsup? i would have tried to kick his ass too, lol
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Posted 1/3/13

stevecvash wrote:

eeewww, katsup? i would have tried to kick his ass too, lol


You do not put Ketchup on a Philly Cheesesteak...........period.

In this case, they should have just appeased the customer but in general these 2 things do not mix
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Posted 1/3/13
People say you shouldn't put ketchup on pancakes either but that apparently doesn't stop folks.

-chuckle-
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F / Urban South
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Posted 1/3/13
Ketchup is gross and putting it on a Philly cheese steak downright blasphemy. That aside, Subway doesn't have ketchup, so the employee would not have been able to add it to anything even if he had been willing to do so.

The brave are certainly free to bring their own condiments, but it's really not worth murdering anyone for. Also, while it is perfectly legal to ask customers to leave, it is definitely illegal to stop customers from leaving a store. The employee was right, until he acted like a jackass, which subsequently got him fired and arrested.
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22 / F / Behind You
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Posted 1/3/13
Im seriously shocked that this all happened because of some damn ketchup....if the customer asked for the katchup to be on the sandwich then the emloyee should have given him the ketchup. Subways whole thing is that you can make the sandwich your way, and the way of that customer was ketchup on the cheese steak. It would be different if the Subway didnt have ketchup then all the employee would have to say is that we do not have ketchup here...and that would of been the end of it.

All in all this was just crazy stupid.
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29 / M
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Posted 1/3/13
Having lived in Philly I can assure you that if you went to Pats and asked them to put ketchup on your cheese steak, youd be laughed off the property, but thats part of the pats charm. If your eating at Geno's your life is already an epic fail.
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31 / M / So Cali, OC
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Posted 1/3/13
i want waffles with my fried chicken...
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23 / M / Somewhere.... per...
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Posted 1/3/13
The employee is rude... and clearly not cut out for this kind of occupation...

I've worked part-time in various restaurant and have heard many outrageous and ridiculous request. Never once have I lost my cool and gotten into a fight.

In this case, the customer merely requested sauce over his sandwich. he shouldn't be denied of his request.
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F / Colorado
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Posted 1/3/13

Hairbelly wrote:


macht_gut wrote:
Should not our choices also be free?


No.

A business is not a democracy. It's private property. Your "freedom of choice" does not apply once you walk through their doors. Neither does your freedom of speech. They can refuse a customer anything. The only right you have is to take your business elsewhere (and to obtain what you paid for obviously). That's it.


Am I right or wrong?


In this case, you're wrong. Yes, a good employee would consider the "customer king", but they don't have to. And that's where you're wrong here.



You are correct! A business is not a democracy. It is a business that does not "have to" acknowledge your choices. However, in return, if you want to still be in business due to "word of mouth", you also want to at least applease the customer. Most customers will back off if you explain the policies and in some cases regulations involved. Once explain, the customers are happy. Some are not, don't care, whatever, and you ask them to leave your establishment.

But in this case, its katchup. Most common available substance found in most restaurants and fast foods. If Subway does not have katchup, and the employee explain that they do not, then the customer was wrong to continue arguing. However, Subway is known to allow you to add additional items and sauces that normally are not associated with the formulated sandwich. So I find it hard to believe katchup was not available.

The end result was not the katchup but the reaction the Subway employee represented to the customer. Even though the customer might have been an ass - does not mean you are allowed to be an ass as well.
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F / Colorado
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Posted 1/3/13

Yohannbear wrote:

i want waffles with my fried chicken...


I actually had that in Atlanta, Georgia. Weird combination but good. Did you like it?
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