Playback problems too technical for some.
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Posted 1/7/13
I am not complaining CR and its members do a fine job of helping out.

I know you have to tweak your settings but sometimes the answers and work invovled might a too much for those not so tech minded.And it annoys me you can run for weeks then you have a problem it is your fault.

How come I can watch music vidoes You Tube and dont have the problems.It seem to be the anime streaming websites.It just seems like a lot of work when you are paying for a sub.Again no compaints about support but a lot of people have issues.It too bad that it takes away from your viewing time.
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Posted 1/7/13
Holiday breaks! Delays are to be expected!

Comparing crunchyroll to youtube is similar comparing the population of china(1,344,130,000) to that of latvia(2,220,000) Youtube is a far larger company than crunchy Problems happen and get resolved with time. May it be through debugging or just simply restarting your pc.
Sailor Candy Moderator
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Posted 1/7/13 , edited 1/7/13

FLjerry2011 wrote:

I am not complaining CR and its members do a fine job of helping out.

I know you have to tweak your settings but sometimes the answers and work invovled might a too much for those not so tech minded.And it annoys me you can run for weeks then you have a problem it is your fault.

How come I can watch music vidoes You Tube and dont have the problems.It seem to be the anime streaming websites.It just seems like a lot of work when you are paying for a sub.Again no compaints about support but a lot of people have issues.It too bad that it takes away from your viewing time.



I'm so sorry there are like barely ppl who work on the tech side of the site >.<! See CR jobs that are open O.O. As for customer service there are 2 professional english staff, and 16 english moderators. We like beg them to fix broken links on the site but even us mods have a problem contacting them....as I see one of them running in the corner an hiding lol
http://www.crunchyroll.com/jobs



otsohiru wrote:

Holiday breaks! Delays are to be expected!

Comparing crunchyroll to youtube is similar comparing the population of china(1,344,130,000) to that of latvia(2,220,000) Youtube is a far larger company than crunchy Problems happen and get resolved with time. May it be through debugging or just simply restarting your pc.


Why thank you ^.^ its true youtube had like 12, 000+ employees
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Posted 1/7/13 , edited 1/7/13

otsohiru wrote:

Holiday breaks! Delays are to be expected!

Comparing crunchyroll to youtube is similar comparing the population of china(1,344,130,000) to that of latvia(2,220,000) Youtube is a far larger company than crunchy Problems happen and get resolved with time. May it be through debugging or just simply restarting your pc.


You ever see some of the answers it gets complicated.I think there is a big disconnect between tech makers, website and the general public.Lets face it once youre set up later you shouldnt have to work 4 vhours and then stiil dont come up with an answer.This is a good topic I think Cr does the best job. Funi is such a mess all the time.
Posted 1/9/13
If you're going to charge for Premium Memberships then customers will rightfully expect premium service and for things to work properly. In the short time I've had my membership I've seen and experienced an awful lot of issues and experienced a great deal of "well there's only one of me", "we're working on it", "there are like barely ppl who work on the tech side of the site", "we're a small company" etc etc. These are starting to sound like "well the dog ate my homework" excuses. Perhaps the cost of your memberships should begin reflecting the lack of staff and technical support that is spoken of so much by CR staff when explaining why issues are not being dealt with in a timeframe or manner that customers are happy with.
Vegetable Support Manager
Bjaker 
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Posted 1/9/13


I've responded to your email with an apology and directions on how I can help further.

You have not responded to me.

As you're bringing this up in the forums now, here is your public apology.

I'm sorry that I misread your initial email.

Please respond to me with the requested information.

If you do not want to, please let me know. I'm more than happy to cancel your trial as you feel you are receiving sub par service.
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