Post Reply Help with Subtitles
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Posted 1/18/13
First off, I'm sorry if this is a duplicate topic but the only search result I got were suggestions.

The subtitles in the videos I am watching are pure white without any shadow. This is proving very difficult to read. Is there a way to change the subtitle color?

I am currently using a Mac with Mountain Lion fully updated at the time of this post. I have tried using different web browsers but it is the same in all.

Any help would be greatly appreciated.

P.S. on a side note the subtitles are pure white only in full screen mode.
The Wise Wizard
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Posted 1/18/13

DaRealKernal wrote:

First off, I'm sorry if this is a duplicate topic but the only search result I got were suggestions.

The subtitles in the videos I am watching are pure white without any shadow. This is proving very difficult to read. Is there a way to change the subtitle color?

I am currently using a Mac with Mountain Lion fully updated at the time of this post. I have tried using different web browsers but it is the same in all.

Any help would be greatly appreciated.

P.S. on a side note the subtitles are pure white only in full screen mode.

You didn't mention any specific titles you were watching. That would be helpful so that others could see if they get the same results.

While I had not noticed this with any episodes I have viewed, I did double check two recent titles (both from last season) I have been watching, and both had white titles with a black border in both normal and full screen mode.

I don't think it should affect the subtitles being outlined or not, but do you have subtitle smoothing on of off? (I have it on).

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Posted 1/18/13 , edited 1/18/13
It doesn't seem to matter what series.
I have tried Saint Seiya: The Lost Canvas, Naruto Shippuden, Maoyu, and Magi. I get beautiful subtitles in its normal size, but once I switch to full screen the subtitles change to pure white. In addition, I have tried subtitle smoothing both on and off.

I do not think that option changes the subtitles itself but simply makes them less pixalated due to the retina's display resolution.

I do notice that when I click fullscreen, the video goes into a quarter screen sized with black covering the rest of the screen. I right click the video and select disable fullscreen which actually brings it back to full screen.
Otter Modder
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Posted 1/18/13
I remember somebody else having the same issue and being able to resolve it by changing some resolution setting on their mac. I don't have one myself but this thread says changing the UI scale may help. Try doing that.
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Bjaker 
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Posted 1/22/13


Right click on the Flash Player and try toggling 'Subtitle Smoothing' in full screen to see if that resolves the problem.
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Posted 1/22/13
The Subtitle Smoothing option to me, does not change anything. I also think that it is stupid to have to scale down my retina display to simply see subtitles.

However, I found a work around. I have Windows 7 installed via VM's Fusion and I play the videos through internet explorer (yuck!). This methods appears to solve all of my video problems.

Because of this, I believe my issues are soley on the mac and possibly only for units with retina display. I must ask the question if people with iPads equipped with the retina display have play back problems?

The reason I am pursuing this is because I am sure other people have the same problem as me, and bringing attention to it may find a solution that everybody can use since running Windows through virtual machine software is a very expensive alternative.
The Wise Wizard
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Posted 1/22/13

DaRealKernal wrote:
Because of this, I believe my issues are soley on the mac and possibly only for units with retina display. I must ask the question if people with iPads equipped with the retina display have play back problems?

I believe the videos for the iOS app have hard subtitles (encoded into the video).

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Posted 1/22/13
I believe you are right.
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Posted 1/22/13

DaRealKernal wrote:



The reason I am pursuing this is because I am sure other people have the same problem as me, and bringing attention to it may find a solution that everybody can use since running Windows through virtual machine software is a very expensive alternative.


So far the solution has been to toggle subtitle smoothing and/or changing the resolution. The issue with the subtitles not appearing correctly I think is more an issue with Flash, and not with CR's stream. So I think it is in Adobe's hands to update Flash, however Apple is strongly against the use of Flash, even in Mac OS X, so fixing Flash on Mac may not be a high priority for Adobe.

And TAO is correct, the subtitles are hard encoded for iOS devices because of inadequate software subtitle support in iOS. (They originally switched to hard subs when the first gen iPad came out because they were in a very tiny font and there was no way to increase the font size)


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Bjaker 
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Posted 1/23/13
There is an issue on Mac with Retina Display where in full screen it will only fill 1/4 the screen.
Toggling Subtitle Smoothing here resolves the problem.

Anyone having this issue, please give me the browser & version along with the version of Flash you're using.

We're looking into why this happens.
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Posted 2/26/13
This seems to happen for me in
Chrome Version 25.0.1364.99 - Flash 11,6,602,171 - same also in Canary
Safari Version 6.0.2 (8536.26.17) - Flash 11,6,602,171

But not in
Firefox Version 19.0 - Flash 11,6,602,171

I also noticed that Chrome changes to the discrete gpu when toggling to fullscreen.

shrift 
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Posted 11/28/13
This is happening for me.

Macbook Pro with Retina display running OSX 10.9.
Chrome 31.0.1650.57.
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Posted 12/6/13
Same to me.

Shockwave Flash 11.9 r900
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Posted 12/6/13

shrift wrote:

This is happening for me.

Macbook Pro with Retina display running OSX 10.9.
Chrome 31.0.1650.57.



yuriccp wrote:

Same to me.

Shockwave Flash 11.9 r900


There is another more recent thread dealing with this (or a similar) issue:
/forumtopic-826841/subtitle-text-borders-disappeared
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Posted 2/11/14
Using a Mac Pro Retina w/ the most up to date Mavericks 10.9.1. If I try fullscreen w/ Safari it boxes the video to a very small portion in the top left corner of my screen. Using Chrome, the shading around the subtitles disappears making them nearly impossible to read. None of the right click options do anything to resolve these issues.
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