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Buffering/Stuttering
11057 cr points
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Posted 1/24/13
Hi,

Firstly let me state that I am a technology enthusiast and I have run every test possible to rule out my connection as the problem.

When trying to view Bleach in 720p/1080p there is stuttering and buffering issues. I am currently on the NBN 100/40 mbps fiber and this should not be affecting me. I have tested my ISPs routing and asked friends and family to try it on there home connections (different ISPs). The issue still remains and this is the reason I cancelled my subscription over 12 months ago.

Why am I back? I was offered a 30 day free trial and to see this issue still present is appalling.

System Specs
CPU: Intel i5 3570k
RAM: 8GB G.Skill 9-9-9-24 1T 1600mhz
Graphics: Gigabyte GTX 660 OC
Storage: Intel 330 120GB SSD,
Connections: 1Gbit to router / 100/40mbps fiber connection.



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Posted 1/25/13 , edited 1/25/13

Amrut wrote:

Hi,

Firstly let me state that I am a technology enthusiast and I have run every test possible to rule out my connection as the problem.

When trying to view Bleach in 720p/1080p there is stuttering and buffering issues. I am currently on the NBN 100/40 mbps fiber and this should not be affecting me. I have tested my ISPs routing and asked friends and family to try it on there home connections (different ISPs). The issue still remains and this is the reason I cancelled my subscription over 12 months ago.

Why am I back? I was offered a 30 day free trial and to see this issue still present is appalling.

System Specs
CPU: Intel i5 3570k
RAM: 8GB G.Skill 9-9-9-24 1T 1600mhz
Graphics: Gigabyte GTX 660 OC
Storage: Intel 330 120GB SSD,
Connections: 1Gbit to router / 100/40mbps fiber connection.





Have you contacted support? http://www.crunchyroll.com/help?topic=contact

CR has been having issues with their CDN lately effecting users in certain locations. Their customer support can have you try some troubleshooting steps that have fixed the buffering issues for many users.

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Posted 1/25/13
Hi,

Thanks for your response. Yes I have contacted support and they basically blamed my connection for this happening. They are not even going to conceive that there CDN has issues.
50747 cr points
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26 / M / San Antonio
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Posted 1/25/13 , edited 1/25/13

Amrut wrote:

Hi,

Thanks for your response. Yes I have contacted support and they basically blamed my connection for this happening. They are not even going to conceive that there CDN has issues.


CR has already publicly posted that they have been having issues with their CDN. They are in no way trying to cover anything up and shift blame. Bjaker can have you run tests to determine if you are having issues connecting with any of their CDN servers, and this is usually one of the first steps he has people do when he replies to forum posts or to support emails.

Can you post everything that you have tried so far?

How long ago did you contact support? Did you contact them for this recent buffering problem or are you referring to contacting them a year ago when you canceled your subscription?
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