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Post Reply Has anyone had a good experience with The Anime Network?
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29 / M / Bellingham WA, USA
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Posted 1/25/13
I hate to sound like a Crunchyroll shill by complaining about their competitors. But I've had a ridiculously awful experience with that site.

I found that subscribing there was the only way to be able to watch a legal stream of HD quality Chuunibyou Demo Koi ga Shitai, so I bought a subscription from them.

After that every time I would go to log in there and watch anime, the site would be so slow that it was practically broken. After several days of not being able to access their site at all I decided I wanted to cancel my subscription. But I couldn't do that because I couldn't even log into my own account there due to how ridiculously slow it was. I literally had to wait 15 minutes to even get into their login page.

Anyways I tried again at a time of day that generally has less web traffic (like 4 AM) and managed to cancel it. I got an email from them stating that I would be able to keep watching anime on my account until my payment period ended (at this point I had only been active for 2 weeks out of the month) and that's all well and good. Then I look at my account and I see that I'd been reduced to a regular user. I tested it out and saw that I had no access to subscription content.

They stole 15 days of subscription access from me, and now after a couple of days of waiting they still haven't even replied to my email inquiries about the matter. I don't even know if any actual humans even work there.

Their customer service is so abysmal I think that any studio that actually chooses to license their anime there is completely out of their minds. Their only saving grace must just be the business that they do with various cable companies. Doesn't do me any good though since we only have Comcast here and they don't deal with them at all.


So am I just unlucky or do other people also have issues with that site? Is Crunchyroll really the best thing on the block? Aside from Hulu and Netflix, the only other legal streaming site I've tried has been Funimation. But they're so in bed with Hulu now that I may as well just be on the Hulu site instead
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23 / M / This Dying World
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Posted 1/25/13
so is this a rant or question?

or both?

anyways i don't use that site so i can't give you any foresight to it... my condolences to your misery of being robbed of your joy that is anime
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101 / M / Tennessee
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Posted 1/25/13
I haven't used them before, but I can believe your experience. I have similar feelings about Funimation's Elite Subscriptions. I don't think I've seen a more confusing and clunky site for paying customers in all my life. I had to double-check to make sure I didn't accidentally download a virus that pasted ads and banners all over the place.

With your experience, I do think you should get constructive feedback to the right people. Sounds like you've talked to some of their billing people, but I'd dig a little deeper and calmly explain why you left.
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Yo Mama's House
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Posted 1/25/13
The service that I only use with TAN is the OnDemand, which is not all too bad. Though, I can't stand their online service despite their selections being so so enticing.

I'm too spoiled with crispness and speed of crunchyroll already to go otherwise. "LAWL"
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M / 七十七 / ミシガン
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Posted 1/25/13 , edited 1/25/13

I purchased a subscription there a couple months back to watch Polyphonica Crimson S, but then I found out later that my subscription wouldn't start till the end of the month (about 2 weeks or so) - I thought it would start right away, so I decided to just cancel that same day thinking I would get a refund if I explained the situation to them (this also ended my subscription that same day and brought me back to being a regular user). I did contact them a couple times thru email support with no response... even if I didn't get a refund, I would've been fine with it since I did kinda assume some things on my part, but at least a response would have been nice.

As far as streaming videos there goes, usually I haven't had any problems, but there has been times when there has been serious buffering issues and it would last for hours and hours - days and days at a time. It has been reported to them on their forums (I read it there). I've also run into problems where no videos would load at all due to a server malfunction, but thankfully, that only happened once as far as I know and lasted for about half a day or so. It also seems like they recently disabled commenting on their videos. I wonder why they did that. Personally, I always enjoy reading what other people have to say after I watch an episode, and I'm sure other people do as well.

These last 3 days or so, I was able to watch the entire series of Persona 4 without any problems or buffering issues. Hopefully that continues.
Posted 1/25/13
Perhaps the problem is with your internet? The site loads reasonably well for me and the last time I used their service, the videos were playing fine in High Definition. Though, the last time I used their service (on their own player) was about two years ago. -- at that time I had Verizon DSL (5mb/s) and it worked well.
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M / 七十七 / ミシガン
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Posted 1/26/13 , edited 1/26/13
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Limitless Fortres...
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Posted 1/26/13
I subscribe to TAN (the Anime Network), Funimation and Crunchyroll.

Crunchyroll is by far the best. They have apps for all sorts of devices, stream through gaming systems, and offer the best HD streams of all three, All that, and the service is very reliable. If I was only able to afford one streaming service, Crunchyroll would be the one I would keep.

Funimation used to be the worst of the three, but since they launched their Roku app, I've been pretty happy with their service. Unfortunately, they still have a ways to go. Sometimes I will tune my Roku to the Funimation channel and none of the videos will play. Everything goes down at once. This is usually temporary, at least, and the customer service is pretty good. They respond to you if you send them an e-mail. When the Roku channel is working, the HD streams are very nice to look at. I've never been all that happy with their streaming on a computer. If I didn't have Roku, I probably wouldn't subscribe year round.

The Anime Network is the worst of the group. Even having a premium subscription, their videos have buffering problems, frequently stalling and stuttering, and sometimes completely crashing in the middle of an episode. If it weren't for the fact that I cannot stand ads in the middle of my shows, I would have dumped them a long time ago. The don't have much to offer for android tablets, Don't even bother. No presence on devices like Roku, and your membership doesn't count toward OnDemand. So you are stuck watching their jerky streams on your computer. Their HD is terrible, don't bother with it unless you want to watch a stalled picture with the little buffering circle going around and around.
---One last thing. Their forum moderators are the biggest douchebags I have ever encountered on a site that presents itself as a business. They downvote your on-site profile if you complain about a service problem. Like it is the customer's fault that their equipment isn't functional!! Worst customer service ever.

If my business was ever hired to overhaul TAN, the very first thing I would do would be to fire their site moderators and put every single one of them on my Blacklist. And yes, my blacklist gets around to other employers. They would be slinging burgers until retirement. heh heh.

- If Section 23 ever decides to ditch TAN, I will do the same. Unfortunately, I think some of their Japanese licensing partners stipulate exclusive streaming for simulcasts (Kyoto Animation, for one). I really hope that changes, or S23 makes some extended agreement with Crunchyroll and dumps TAN for good.
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23 / F / USA
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Posted 1/26/13
I think you should check you internet connection that seems to be the factor of all the other problems which caused other problems.
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20 / M / United States of...
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Posted 1/26/13
I don't have a subscription anymore ,but I didn't have a lot of problems when I did. I mainly used the mobile app though I didn't really touch the site. I abandoned my sub for them a long way back. I only recently got my Crunchyroll sub back because I got somehow involved with credit card scandal.

At the moment I hold a sub for both Crunchyroll and Funimation I find both sites fine ,but I'm usually not one to complain. I have two problems with Crunchyroll being that members that don't have sub aren't always treated in the best manner and the apps always crash. Funimation being that the ads tend to make me angry and some of the community is BLAH.
The Wise Wizard
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54 / M / U.S.A.
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Posted 1/26/13

Balzack wrote:

I hate to sound like a Crunchyroll shill by complaining about their competitors. But I've had a ridiculously awful experience with that site.

I found that subscribing there was the only way to be able to watch a legal stream of HD quality Chuunibyou Demo Koi ga Shitai, so I bought a subscription from them.

After that every time I would go to log in there and watch anime, the site would be so slow that it was practically broken. After several days of not being able to access their site at all I decided I wanted to cancel my subscription. But I couldn't do that because I couldn't even log into my own account there due to how ridiculously slow it was. I literally had to wait 15 minutes to even get into their login page.

I've had a TAN subscription since the summer of 2010, and why I certainly wouldn't describe their site response as snappy, I haven't experienced the type of issues you reported on any regular basis. (All sites have issues from time to time, but if it lasts less than a day, I usually don't take much note of it).

Really the only issue I have had at TAN is that despite their average bitrate for HD being about half my connection speed (I have DSL with a 4.98 - 5.02 actual download speed), their maximum bitrate seems to exceed my connection speed. This means when I am watching a scene with a lot of action, it can start dropping frames. The OP for IS: Infinite Stratos and Canaan would routinely exhibit this problem.

I have noted the problem seems to be worse at some times than others, while my DSL connection speed always tests in the range I mentioned, so it may be impacted at some times by their CDN performance.

The only other issue I've had with TAN is that when I initially signed up in 2010, I had a problem getting their system to accept my payment. I did get a response within a reasonable time and that problem was resolved.



missnthrope wrote:

Funimation used to be the worst of the three, but since they launched their Roku app, I've been pretty happy with their service. Unfortunately, they still have a ways to go. Sometimes I will tune my Roku to the Funimation channel and none of the videos will play. Everything goes down at once. This is usually temporary, at least, and the customer service is pretty good. They respond to you if you send them an e-mail. When the Roku channel is working, the HD streams are very nice to look at. I've never been all that happy with their streaming on a computer. If I didn't have Roku, I probably wouldn't subscribe year round.

So the Funimation Roku app has been working well for you lately (i.e., the past several days)?

It has gotten so slow in loading and in responding to button presses when navigating and selecting shows that I gave up for the time being and went back to using my computer. Based on the posts in the forum, I'm not alone.

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M / Where you are.
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Posted 1/26/13
I enjoy CR and Funimation.
67148 cr points
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31 / M / Atlanta, GA
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Posted 1/26/13
I've had decent experiences with them in the past combined with some terrible ones. People would rip their streams and the HD ones (at least for HSotD at the time) were some ridiculously high number like 500mb per episode. I think that huge file size is why people have buffering issues using them. I also don't like how they don't have a free ad supported option. You get two episodes and then a series is locked behind a pay wall.

Maybe they've changed since I last gave them a shot but the experience was so meh or broken that I haven't been interested in checking them out again, especially since they only get maybe one or two series per season, usually ones that I'm not interested in.
Posted 1/26/13
CR for me only
17575 cr points
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19 / M / United Kingdom
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Posted 1/26/13
The Anime Network has always given me a lot of latency whenever I try to use it. It's either because I live outside of the US therefore latency, or they really suck at server management.
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