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Post Reply Removing non-CC payment options
11 cr points
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Posted 2/8/13
Hi. I'm currently signed up for a free trial of premium, which required proof of billing. I told it to charge the $0.00 to my paypal account. Now, however, i'm listed as having a recurring payment of $6.95. I didn't choose this, and there does not seem to be any way to instruct the site to "forget" my paypal account information.

This is advertised as a free trial. Not two weeks free of a recurring subscription. I want to TRY the service, and then I will decide whether or not I want a paid membership. How can I make it so that I will not be charged without my explicit consent?
Otter Modder
31485 cr points
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Posted 2/9/13
I have not seen any sort of free trial of a paid, subscription based service that was any different. You chose and gave your consent when you signed up, just cancel before the bill date if you don't want to continue your membership. Note: your membership is deactivated as soon as you cancel.

11 cr points
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Posted 2/9/13
You haven't? That's pretty standard for services that are actually trying to convince you to subscribe, rather than trying to drive accidental subscription fees. I'd cite as an example most any subscription based online video game.

Regardless, "that's the way it is elsewhere" is not a valid argument, that's a way of avoiding answering the question. If there is a good reason that I, as the customer, should not be able to say "Don't make me buy this two weeks from now without my input", then I'd like to hear it.
Otter Modder
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Posted 2/9/13
You say 'standard' but every major subscription based service does the exact same thing such as Netflix and games like WoW. You could take the cynical point of view and think it is just to make more money from people who don't cancel or you could realize that it is more a matter of convenience. The alternative would be to inconvenience those who actually want to pay by having them opt-in to continuing. Compared to inconveniencing those who don't want to continue, I think it is a no-brainer. Regardless, it is not 'without your input' because you agreed to it when you signed up.
11 cr points
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Posted 2/9/13
WoW is exactly the example I was thinking of. Blizzard allows you to turn off auto-renewal by deleting your billing method information.

I'm not saying there shouldn't be a default opt-in. I'm saying there needs to be a way (even if it isn't selected by default) to say "at the end of this free trial, do not bill me". That way neither the people who want auto-renewal, nor the people who don't want it, are inconvenienced.

And again, I'm not arguing legality. I understand the ramifications of entering into a contract. I'm arguing that unless a service is super sleazy, they generally do not take extraordinary measures to prevent a user from protecting themselves from accidental billing without having a good reason. I would like to hear that reason.

What do I, the customer, benefit by not having the option to prevent auto-renewal? I understand what the company gets - you get to charge people who accidentally forgot to cancel their subscriptions in time.
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Posted 2/9/13
Further, if I don't want my billing information stored on a third party's service, I shouldn't have to store it. I'm happy providing it at the time I'm purchasing something, as long as it isn't written to disk (aside from the relevant information related to handling chargebacks, etc). Does that somehow make me a bad customer?
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Posted 2/9/13
You are not billed until the 2 weeks are up, as it said whwn you were filling it out. You still had to pick a subscriprion. If you dont wish to pay you can cancel it before those two weeks are up.
Otter Modder
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Posted 2/9/13 , edited 2/9/13
You could always suspend or cancel the payments through paypal (not sure of the effects on your account if you do it this way), and support can disable renewal if you ask. There is also a 'cancel membership renewal' button, but I know that for sure if you have 30 days or less then it cancels your membership and have not tried with more than that to see if it works as intended. A change to this is 'in the works' but I think it has a low priority, or is difficult to change.
I think that is the whole point of paying with paypal, which is what you did.
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Posted 2/9/13
Hmmm, cancelling it on the paypal side is an interesting idea. I would imagine that triggers some sort of notification to the paypal vendor, which would in this case probably result in the trial ending prematurely. As for the cancel renewal button, my page doesn't show that button, so I don't think that's an option during the trial period.

As for getting support to disable renewal, how do I go about asking them to do that?
Otter Modder
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Posted 2/9/13
Sorry for the delay, I can only stay up so late. You can just send him a message asking to disable it and it will be taken care of.
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