Post Reply Mature content filter broken on ps3
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31 / M / Fairdale, WV
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Posted 2/22/13
Shows like pet girl of sakurasou, astarotte toy, can't play H are all broken atm. There seems to be an issue with the mature content filter as I have it set to display all mature content, yet it does not.

Can we get some help CR support?
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31 / M / Fairdale, WV
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Posted 2/22/13
It appears you can access the shows from the queue by playing the latest episodes. But trying to access it normally gives the "unable to retrieve data, please try again."
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31 / M / Fairdale, WV
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Posted 2/22/13
Why is CR not acknowledging there is a problem?
Khrash 
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40 / M / TeeDot
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Posted 2/23/13
There's definitely an issue with the PS3 app and how it manages filtering. First time I fixed (?) the issue temporarily by setting my birthday in the online profile - I guess it figured out I was over 18 and then turned filtered items back on. Seems to occasionally turn all the mature content off though - today it turned it all off again and I've set my mature content filter and birthday already.

I sent in a support request as a Premium member, and the support rep completely misunderstood the request. They sent me a link to Queen's Blade on the website (lol!).
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25 / M
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Posted 2/25/13
I'm having the same problem, and got a generic 'turn your mature filter off' message when contacting support (it's been off for years, and I can access the content fine on the PC and Android app).

What I find strange is that 'Pet Girl of Sakurasou' is considered a mature title (there is some ecchi moments, but not really anything more than other shows), yet shows like 'Kanokon' (which has nudity and much more ecchi content) play fine on the ps3 =P

I'll try the contact option again and hopefully they look into it this time... lots of problems with the PS3 app recently
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AHTL 
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24 / Norway
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Posted 2/25/13

Zhemos88 wrote:

Why is CR not acknowledging there is a problem?


The problem started on Saturday, and unfortunately we don't have anyone in the office on weekends.



Khrash wrote:

There's definitely an issue with the PS3 app and how it manages filtering. First time I fixed (?) the issue temporarily by setting my birthday in the online profile - I guess it figured out I was over 18 and then turned filtered items back on. Seems to occasionally turn all the mature content off though - today it turned it all off again and I've set my mature content filter and birthday already.

I sent in a support request as a Premium member, and the support rep completely misunderstood the request. They sent me a link to Queen's Blade on the website (lol!).


Maybe the support rep wanted to check if you could view mature content on the site?
Well, all assumptions aside; we've been experiencing some issues over the weekend and it is being worked on.

Please report any problems you experience on the PS3.
That way our techies can work on making the PS3 app more smooth and bug-free.

Thank you for being patient.



landail wrote:

I'm having the same problem, and got a generic 'turn your mature filter off' message when contacting support (it's been off for years, and I can access the content fine on the PC and Android app).

What I find strange is that 'Pet Girl of Sakurasou' is considered a mature title (there is some ecchi moments, but not really anything more than other shows), yet shows like 'Kanokon' (which has nudity and much more ecchi content) play fine on the ps3 =P

I'll try the contact option again and hopefully they look into it this time... lots of problems with the PS3 app recently


Unfortunately that is the current state of events. Crunchyroll is aware of the problem we are experiencing right now, it is being worked on. We've already received many reports concerning this issue, so I would suggest just waiting for now.

Most likely there will be an announcement when the problem has been solved.

Khrash 
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40 / M / TeeDot
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Posted 2/25/13
Temp workaround that someone posted on another thread - searching seems to still work in many cases on the PS3. So if a title appears to be missing just search on a fragment of the name and you should be able to watch and Add to Queue that way.

Just FYI - hope this helps (it helped me).
Engineer
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27 / M / California
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Posted 2/26/13
The root cause of this problem should be fixed now for good. The whole caching flow was reworked and repopulated with good data to prevent this from happening. Though let us know if any other bugs are potentially caused by this change.
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