Post Reply Is there any problem for Connection with Colombia?
15029 cr points
Send Message: Send PM GB Post
33 / M / Colombia/Bogota
Offline
Posted 3/8/13
Hi,

I'm having trouble with CR in My Viera, The CR is very slow and freeze a lot of times when I'm playing.

Do you know if it's a connection problem? I have Netflix on the TV and it's working fine without freeze.


Thanks,
Keitaro
Vegetable Support Manager
Bjaker 
37417 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/8/13


Can you run the following tests and email me? (Use the contact us link at the bottom of the page.)

http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com
15029 cr points
Send Message: Send PM GB Post
33 / M / Colombia/Bogota
Offline
Posted 3/9/13
Thanks for the instruction I'm checking it and seems latency problem... today is buffering a lot.. so it's some issue may be with my Internet carrier.

Thanks a lot Sidekick

C:\Users\robertot>nslookup v1.lln.crunchyroll.com
Server: ns1.etb.net.co
Address: 200.75.51.132

Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 68.142.101.7
68.142.101.254
Aliases: v1.lln.crunchyroll.com


C:\Users\robertot>ping v1.lln.crunchyroll.com

Pinging crunchy.vo.llnwd.net [68.142.101.7] with 32 bytes of data:
Reply from 68.142.101.7: bytes=32 time=159ms TTL=58
Reply from 68.142.101.7: bytes=32 time=202ms TTL=58
Reply from 68.142.101.7: bytes=32 time=276ms TTL=58
Reply from 68.142.101.7: bytes=32 time=180ms TTL=58

Ping statistics for 68.142.101.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 159ms, Maximum = 276ms, Average = 204ms

C:\Users\robertot>tracert v1.lln.crunchyroll.com

Tracing route to crunchy.vo.llnwd.net [68.142.101.7]
over a maximum of 30 hops:

1 23 ms 4 ms 4 ms 192.168.0.1
2 39 ms 35 ms 36 ms 10.32.0.46
3 132 ms 207 ms 306 ms corporat201-2441005.sta.etb.net.co [201.244.1.5]
4 76 ms 77 ms 77 ms so-0-3-0.usa.nam-core02.columbus-networks.com [63.245.47.25]
5 242 ms 80 ms 80 ms ge-1-1-0.usa.nam-core01.columbus-networks.com [63.245.5.81]
6 77 ms 74 ms 75 ms xe-1-0-0.usa.brx-teracore02.columbus-networks.com [63.245.5.106]
7 92 ms 103 ms 96 ms e1-3.fr1.mia1.llnw.net [198.32.124.145]
8 * 346 ms 294 ms cdn-68-142-101-7.mia1.llnw.net [68.142.101.7]

Trace complete.

C:\Users\robertot>ping v1.lln.crunchyroll.com

Pinging crunchy.vo.llnwd.net [68.142.101.7] with 32 bytes of data:
Reply from 68.142.101.7: bytes=32 time=355ms TTL=58
Reply from 68.142.101.7: bytes=32 time=86ms TTL=58
Reply from 68.142.101.7: bytes=32 time=87ms TTL=58
Reply from 68.142.101.7: bytes=32 time=135ms TTL=58

Ping statistics for 68.142.101.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 355ms, Average = 165ms
Vegetable Support Manager
Bjaker 
37417 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/11/13


I'm not too familiar with the settings on a Viera.
Do you have the ability to set the DNS on it?
15029 cr points
Send Message: Send PM GB Post
33 / M / Colombia/Bogota
Offline
Posted 3/11/13
Yes I can set DNS manually on Network Settings I guess, But know it's working but very slow... Now I realize that sometimes the latency also make Netflix to flick some black screens when it's playing or the video take a lot of time to load.

Thanks a lot.

If you need some information that I can help as Viera user just let me know.
Vegetable Support Manager
Bjaker 
37417 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/11/13


Well, for us you're being directed towards a server in Arizona.

Can you try changing the DNS to Google's DNS - 8.8.8.8 or 8.8.4.4 ?

And then let me know how playback is?
15029 cr points
Send Message: Send PM GB Post
33 / M / Colombia/Bogota
Offline
Posted 3/11/13
Sure If Viera cannot set DNS I'll set on my router just to test.

Thanks a lot
15029 cr points
Send Message: Send PM GB Post
33 / M / Colombia/Bogota
Offline
Posted 3/12/13
With DNS 8.8.8.8 is better, it's more stable and dont stop too much when I play.

Thanks a lot
Vegetable Support Manager
Bjaker 
37417 cr points
Send Message: Send PM GB Post
34 / M / San Francisco
Offline
Posted 3/12/13


I'm happy to hear that helped some!
You must be logged in to post.