Hi,

I'm having trouble with CR in My Viera, The CR is very slow and freeze a lot of times when I'm playing.

Do you know if it's a connection problem? I have Netflix on the TV and it's working fine without freeze.


Thanks,
Keitaro

Can you run the following tests and email me? (Use the contact us link at the bottom of the page.)

http://www.crunchyroll.com/help?topic=video#5.1
Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com

Thanks for the instruction I'm checking it and seems latency problem... today is buffering a lot.. so it's some issue may be with my Internet carrier.

Thanks a lot Sidekick

C:\Users\robertot>nslookup v1.lln.crunchyroll.com
Server: ns1.etb.net.co
Address: 200.75.51.132

Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 68.142.101.7
68.142.101.254
Aliases: v1.lln.crunchyroll.com


C:\Users\robertot>ping v1.lln.crunchyroll.com

Pinging crunchy.vo.llnwd.net [68.142.101.7] with 32 bytes of data:
Reply from 68.142.101.7: bytes=32 time=159ms TTL=58
Reply from 68.142.101.7: bytes=32 time=202ms TTL=58
Reply from 68.142.101.7: bytes=32 time=276ms TTL=58
Reply from 68.142.101.7: bytes=32 time=180ms TTL=58

Ping statistics for 68.142.101.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 159ms, Maximum = 276ms, Average = 204ms

C:\Users\robertot>tracert v1.lln.crunchyroll.com

Tracing route to crunchy.vo.llnwd.net [68.142.101.7]
over a maximum of 30 hops:

1 23 ms 4 ms 4 ms 192.168.0.1
2 39 ms 35 ms 36 ms 10.32.0.46
3 132 ms 207 ms 306 ms corporat201-2441005.sta.etb.net.co [201.244.1.5]
4 76 ms 77 ms 77 ms so-0-3-0.usa.nam-core02.columbus-networks.com [63.245.47.25]
5 242 ms 80 ms 80 ms ge-1-1-0.usa.nam-core01.columbus-networks.com [63.245.5.81]
6 77 ms 74 ms 75 ms xe-1-0-0.usa.brx-teracore02.columbus-networks.com [63.245.5.106]
7 92 ms 103 ms 96 ms e1-3.fr1.mia1.llnw.net [198.32.124.145]
8 * 346 ms 294 ms cdn-68-142-101-7.mia1.llnw.net [68.142.101.7]

Trace complete.

C:\Users\robertot>ping v1.lln.crunchyroll.com

Pinging crunchy.vo.llnwd.net [68.142.101.7] with 32 bytes of data:
Reply from 68.142.101.7: bytes=32 time=355ms TTL=58
Reply from 68.142.101.7: bytes=32 time=86ms TTL=58
Reply from 68.142.101.7: bytes=32 time=87ms TTL=58
Reply from 68.142.101.7: bytes=32 time=135ms TTL=58

Ping statistics for 68.142.101.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 355ms, Average = 165ms

I'm not too familiar with the settings on a Viera.
Do you have the ability to set the DNS on it?

Yes I can set DNS manually on Network Settings I guess, But know it's working but very slow... Now I realize that sometimes the latency also make Netflix to flick some black screens when it's playing or the video take a lot of time to load.

Thanks a lot.

If you need some information that I can help as Viera user just let me know.

Well, for us you're being directed towards a server in Arizona.

Can you try changing the DNS to Google's DNS - 8.8.8.8 or 8.8.4.4 ?

And then let me know how playback is?

Sure If Viera cannot set DNS I'll set on my router just to test.

Thanks a lot

With DNS 8.8.8.8 is better, it's more stable and dont stop too much when I play.

Thanks a lot

I'm happy to hear that helped some!