1080p lagging to no end
14011 cr points
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Posted 3/12/13
I can't watch a 1080p video without a hitch. It just stutters forever. 10mbps download connection (speed tested as well) and a i7 3770k. Its not the speed.

3770k
16GB RAM
670GTX
4TB HDD
Win 7
10/1 Internet

28062 cr points
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28 / M / Toledo
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Posted 3/12/13
I have been having similar problems lately. I am at 20Mbps and still have problems. It all goes well most of the time but when it decides to start stuttering and sometimes even just stopping in the middle of an episode I have to restart my browser and it isn't even a guaranteed fix. I try not to let it bother me too much but it would be nice if I knew the reason for it. =\
1mirg 
57048 cr points
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22 / M / United States of...
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Posted 3/12/13
Your thread is In relation to This thread. Just a fyi :X
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Bjaker 
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34 / M / San Francisco
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Posted 3/13/13


Please feel free to reach out to us using the 'Contact Us' link below!
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23 / M / Cali
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Posted 3/13/13 , edited 3/13/13
Same problem, while my internet is not as great as the above posters I have never had a problem that persisted as this one does. I have uninstalled Google Chrome, installed Firefox, done many many other things to try and raise the speed of my computer, browser, and internet. The problem(s): When first loading the video it takes 30-40 seconds to load the actual video(a black box until loaded) and once it does load, it immediately starts lagging, stuttering, becomes choppy, whatever you want to call it, both video and audio. Even if left to sit for 10 minutes as soon as I play the video it lags. This problem started about January, and it doesnt happen all the time, but a good majority and I can barely watch 1 episode a day before it starts lagging. I'm not sure if its Crunchyroll or Google Chrome or what, im sure its not my internet(Crunchyroll is the only site lagging) and I am sure its not my computer. I have read many other threads including the stickied topics and have tried all the fixes suggested.
I do not plan to post any of my specs or internet speed as I am certain, 100%, that it is not either of those.
What I am asking: Is anyone else having this exact problem, day to day. Is Crunchyroll so busy during the times I am having these problems and is the problem behind my lag. I haven't exactly tried videos at certain times, as I mainly watch in the afternoon, but I have less problems at night, but the problem itself is still there from time to time, enough to annoy me and after 3 months, starting to become more than a minor issue. Thanks for any replies or info, I tried to find an exact problem like this in 2013 and until this thread, I found none.

Side note: I tried a few different videos on 3 different computers, and even had a friend try it on a computer on a different connection and they all had the same problem.

EDIT: This problem is on all 4 qualities. SD, 480, 720, 1080.
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Bjaker 
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34 / M / San Francisco
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Posted 3/14/13


No need to post online. You can use the 'Contact Us' link for help troubleshooting!
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Posted 3/14/13
10 mbps is 10 megabits per second, and that isn't too great (It's around 1MegaByte/second), so that's probably what is causing you problems.

As for your actual PC specs, they should not affect in any way your ability to stream online videos.
The Wise Wizard
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54 / M / U.S.A.
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Posted 3/14/13

720pony wrote:

10 mbps is 10 megabits per second, and that isn't too great (It's around 1MegaByte/second), so that's probably what is causing you problems.

As for your actual PC specs, they should not affect in any way your ability to stream online videos.

10Mbps is fine for CR 1080p, which is closer to 1/3 that bit rate.

If a PC was old enough, it could indeed choke on trying to decode 1080p h.264 encoded Flash video, especially if it did not have a GPU that supported hardware acceleration. While most modern computers aren't going to have an issue, if someone is stuck on an old Pentium 4 with onboard Intel graphics, they can probably kiss any dreams of 1080p CR good bye. Likewise, some of the early netbooks that depended on Intel graphics wouldn't be able to cut it.

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Posted 3/15/13 , edited 3/15/13
Yeah, I contacted support about the same thing.
Seemed like the videos stopped to buffer, but turns out that there's nothing wrong with my connection. My computer simply isn't good enough for 1080p, not when watched through Flash Player anyway.

Which is annoying considering that I watch Blu-ray discs with Zoomplayer without any hiccups. Flash seems to be a poor choice for watching HD videos.

Not that it matters to me. I don't see much difference between 720p and 1080p. Simply would've saved me some time if the Video Help Guide had plainly stated the system requirements. (I spent a lot of time messing around with various public DNS servers, etc.)
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29 / M
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Posted 3/16/13
Contacting support is pointless as they don't actually attempt to troubleshoot the real issue at hand - their servers and/or client. I've contacted them twice and just gotten generic canned replies.

If they don't start making a real attempt to fix these issues I'm just going to cancel my subscription. It's not like crunchyroll is the only option.
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Bjaker 
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34 / M / San Francisco
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Posted 3/18/13 , edited 3/18/13


I see that I've started with my general troubleshooting tips and that you have not emailed me back after that.
If you want help troubleshooting your problems, please respond to one of my emails.


For anyone else!:
Please go use the Help with Video Playback Problems thread.
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