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Post Reply What's crunchyrolls phone number?
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Posted 3/31/15 , edited 3/31/15
I've been trying to contact you I don't want this account anymore. I need to cancel, it I no longer can continue paying so please take me off !
and don't take out from my account. Thank you , I'll waiting for a response.
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Posted 3/31/15

natsu542 wrote:

I've been trying to contact you I don't want this account anymore. I need to cancel, it I no longer can continue paying so please take me off !
and don't take out from my account. Thank you , I'll waiting for a response.


CR doesn't offer phone support. If you need to get in touch with customer service, use the /contact form.
The Wise Wizard
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Posted 3/31/15

natsu542 wrote:

I've been trying to contact you I don't want this account anymore. I need to cancel, it I no longer can continue paying so please take me off !
and don't take out from my account. Thank you , I'll waiting for a response.

Is there a reason you can't cancel it yourself?:
https://www.crunchyroll.com/acct/membership/

Also, if by chance you are paying via iTunes, you'll need to cancel it there. If you were paying via PayPal, there is a way to cancel your payments even if the process isn't working on CR's side.


Kiki's Customer Support Service
Ezgi 
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Posted 4/2/15 , edited 4/2/15

natsu542 wrote:

I've been trying to contact you I don't want this account anymore. I need to cancel, it I no longer can continue paying so please take me off !
and don't take out from my account. Thank you , I'll waiting for a response.


Per your request, I went ahead and canceled your subscription. :]
1081 cr points
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Posted 5/29/15
I think its terrible that you guys don't have a phone number some stories are way to convoluted and confusing to explain over text. I'd love to see a support line for crunchyroll in the future..
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Posted 5/29/15
MY issue for example is that I cannot process a payment from my credit card and my bank keeps telling me you folks can fix it and you guys told me they can fix it and a 3 way convo would just be great right now..
Der Zoodirektor
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Posted 5/29/15
Just write to us in detail via the /contact form. I'll have a look at your issue and forward it to the appropriate person, if I can't solve it myself. Let me know when you're done, so I can look it up.
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Posted 29 days ago
I have been trying to get a response from Crunchyroll's Support group since this morning. My account has gone missing (normal UN as Twilight-Kamui). I have created this account to post a comment on the forums.

The number located on Google, does not help- just goes to a VM with access code request. Nor has there been a reply to my email at [email protected]

Any ideas?
One Punch Mod
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Posted 29 days ago , edited 29 days ago

TEMP-Kamui wrote:

I have been trying to get a response from Crunchyroll's Support group since this morning. My account has gone missing (normal UN as Twilight-Kamui). I have created this account to post a comment on the forums.

The number located on Google, does not help- just goes to a VM with access code request. Nor has there been a reply to my email at [email protected]

Any ideas?


Did you receive an autoreply from Crunchy? If so, it should have indicated it could be up to 48 hours (2 business days) for a reply. If not, check your spam filter. (Note that Friday may be an observed holiday, but I don't really know if Crunchyroll support staff will be observing it).

Sometimes shinryou drops by the forums and can help with this sort of thing, but often you will need to wait for a reply directly from support via email.

There is no phone support.
Der Zoodirektor
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Posted 29 days ago

lorreen wrote:
Sometimes shinryou drops by the forums and can help with this sort of thing, but often you will need to wait for a reply directly from support via email.


I'm basically checking the help forums constantly while I'm at home~



TEMP-Kamui wrote:

I have been trying to get a response from Crunchyroll's Support group since this morning. My account has gone missing (normal UN as Twilight-Kamui). I have created this account to post a comment on the forums.

The number located on Google, does not help- just goes to a VM with access code request. Nor has there been a reply to my email at [email protected]

Any ideas?


Looks like your credentials were leaked after the hack of another website. Never use the same credentials on multiple services.

I've reverted the email change and changed the password.
Go through the password reset procedure to reclaim your account. Set a new, unique password and do the same on any other site you have been using with the same email/password combo.

Afterwards, check the devices page in the settings and remove any device you do not recognize.
Furthermore run a virus scan on all of your devices to make sure that it was not a local issue.

Your payment details are safe, as we do not show full details to anyone - not even the owner of the account.
7 cr points
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Posted 28 days ago
Odd, I never use the same password.
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Posted 3 days ago , edited one day ago

eyeofpain wrote:


natsu542 wrote:

I've been trying to contact you I don't want this account anymore. I need to cancel, it I no longer can continue paying so please take me off !
and don't take out from my account. Thank you , I'll waiting for a response.


CR doesn't offer phone support. If you need to get in touch with customer service, use the /contact form.


It is... beyond sad that Crunchyroll does not offer phone support, especially now that they are selling physical goods. My sister has been waiting since friday for a response after CR shipped the WRONG ITEM, and nothing through that stupid email help line that is probably just dumps the requests into a trash folder somewhere.

I was going to sub up for the summer for Durarara! and a couple of others shows, but honestly, I'd rather not give this site a dime if they can't get basic customer service down properly.
Der Zoodirektor
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Posted one day ago
There's a chance that your sister filed the ticket in the wrong category. E-Commmerce Tickets are usually answered within 24 hours, unless they are in the wrong category. May I know your sister's user name so I can look up the ticket?
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