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The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 1/5/16

anryee wrote:

Was wondering if their was a way to cancel my recurring payments, i've tried using the cancel recurring payments options in my /settings and after filling out the survey it says "You may not cancel your membership at this time." Also i sent a message to /contact still waiting for a reply was just hoping that if i roamed the forums i would be able to do it myself, without causing to much trouble

If you pay via PayPal, you can also cancel recurring payments from their end:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197

9 cr points
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Posted 1/5/16
Alright thanks very much, so if it's inactive through PayPal but says it's still active on my /settings it will update and not be recurring?
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Posted 1/5/16

shinryou wrote:


procrasto wrote:

WOW OK I JUST GOT CHARGED AGAIN !!!

I never payed sub fee before , only sighed up for a free trail

This is really aweful , I thought CR was to be trusted with my bank details but clearly not and I will have to start warning people against this service.


I replied to your support ticket on the 16th of November, just 14 minutes after you created it, but you never got back to me with the details I asked about.


I never received a e-mail notification or a notification on my CR profile about that... am I meant to sit there clicking refresh?

The Wise Wizard
100935 cr points
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56 / M / U.S.A. (mid-south)
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Posted 1/5/16

anryee wrote:

Alright thanks very much, so if it's inactive through PayPal but says it's still active on my /settings it will update and not be recurring?

It probably won't change on CR's end until they attempt to charge you and are unsuccessful.

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Posted 1/5/16
Alright thanks
Der Zoodirektor
23407 cr points
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34 / M / Germany
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Posted 1/5/16

anryee wrote:

Alright thanks


Renewal shows as canceled on our backend, you're fine.
Posted 1/5/16
I am too scared to log out because I forgot my password and I don't know how to renew it it. I would also like to deactivate my account
5 cr points
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27 / F
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Posted 1/7/16
I dont know how to end the week free trail i want to stick with free any help
58674 cr points
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30 / M / Dallas, TX
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Posted 1/7/16

anonymous228 wrote:

I dont know how to end the week free trail i want to stick with free any help


It can be done from your /acct page.
6116 cr points
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Posted 2/8/16
Hi admin! Could you also make my account nonrecurring? Thanks!
Der Zoodirektor
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34 / M / Germany
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Posted 2/9/16

choemama wrote:

Hi admin! Could you also make my account nonrecurring? Thanks!


It already is.
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