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Post Reply Why can't I cancel just the auto renewal of Membership
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Posted 2/11/15 , edited 2/11/15
maybe on my PS4 i dont know but it keeps chaging me and i believe i have same email account for my PS4 and my PC
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30 / M
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Posted 2/11/15
i just check my ps4 chruchyroll and the username is different but the same email as this one the username is Frost 41
Der Zoodirektor
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34 / M / Germany
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Posted 2/11/15

soulcalibur_kira1986 wrote:

i just check my ps4 chruchyroll and the username is different but the same email as this one the username is Frost 41


Log into that account on the website. It's NOT on the same email address.
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M / Poland
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Posted 3/1/15
help

Der Zoodirektor
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Posted 3/1/15

luc4sek wrote:

help



Fixed.
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M / Poland
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Posted 3/1/15 , edited 3/1/15

shinryou wrote:

Fixed.


I had whole month Anime Membership :O
I didn't want to pay in next month...
Der Zoodirektor
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Posted 3/1/15 , edited 3/1/15

luc4sek wrote:


shinryou wrote:

Fixed.


I had whole month Anime Membership :O
I didn't want to pay in next month...


Your membership expired on the 27th, the payment for the next month did not work, that's why you couldn't cancel. No money should have been taken out of your account for March.

If you want to be a member just for March, best way for you to get it would be this: /store/p/82552/Anime-Membership-Gift
1011 cr points
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Posted 3/25/15
Can you please remove my auto renewal I don't want to get charged anymore
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Posted 3/25/15



Help....
Der Zoodirektor
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Posted 3/25/15 , edited 3/25/15

Ewwredslushie wrote:

Can you please remove my auto renewal I don't want to get charged anymore


Seems like you already managed to do it yourself. It shows as canceled for me.
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Posted 3/25/15 , edited 3/25/15
Are you sure cause for me it says that recurring is still on yes.
Der Zoodirektor
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Posted 3/25/15

Ewwredslushie wrote:

Are you sure cause for me it says that recurring is still on yes.


Forwarded the issue, will get back to you once I get feedback.
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26 / M / United Kingdom
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Posted 10/14/15
Can you cancel auto renewal for me as well?
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Posted 9/23/16
please I also want to cancel auto renewal, without affecting my current plan cancel
Der Zoodirektor
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Posted 9/23/16

arimasora99 wrote:

please I also want to cancel auto renewal, without affecting my current plan cancel


You're on a free trial. Just cancel it before it converts into a paid membership.
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