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Post Reply Premium Membership & Ads (Android App)
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44 / M
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Posted 4/25/13
I don't know if this has been problem has been encountered and reported before, but shifting through literally hundreds of topics is not an easy thing, so I'll start a new thread.

I recently was given a 30-day trial offer for an Anime Membership (which I accepted), and when the free month expired, I didn't cancel my membership. According to the Premium Membership Comparison page, I should be getting ad-free streaming on my Android app, but it's still pestering me to upgrade to a premium membership & interrupting my video stream with commercials. I double checked the card I used for my subscription & I was charged for this month, and my profile page shows I am still an Anime Member. Please help.
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Bjaker 
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34 / M / San Francisco
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Posted 4/25/13


Howdy!

No worries at all.
You can also use the Android thread for Android issues.

Can you please try logging out of your account on the device and then logging back in?

Best,
-Baker
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44 / M
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Posted 4/25/13
I shall try that. Thanks.
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Posted 12/15/14 , edited 1/5/15
had the same problem, had to relog and it fixed it and a ton of other issues.

You guys should fix your app.
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26 / M / Miramar, Fl
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Posted 15 days ago
Hi, I have the same issue and logging out and back in did not fix it. Is there anything else I can try?
Der Zoodirektor
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32 / M / Japan
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Posted 14 days ago , edited 14 days ago

papuhsmurph wrote:

Hi, I have the same issue and logging out and back in did not fix it. Is there anything else I can try?


Are you sure that you are logging into the correct account? Sometimes users create a second user by accident, which does not have premium services.

*edit* Is this about playback on the Android device or via Chromecast?
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23 / F / Detroit
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Posted one day ago
I am having the same issue using the app on android. I have a premium anime membership and I am still getting ads. Logging out and back in, erasing the cache, in installing and reinstalling has not worked.
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