Post Reply Payment issues!!
13009 cr points
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23 / M / Canada
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Posted 4/29/13
Just wondering how I would fix this. I was charged $6.95 for the monthly recurring subscription today at 12 and that was fine but I'm leaving town here in a couple weeks and didn't want the subscription to continue after this last month so i cancelled the subscription. This made it so i couldn't watch anymore anime and have to pay another $6.95 on the same day. With Netflix i am able to cancel the recurring subscription and still have access until the month is up.

Any way to fix this or am I just not doing something right? Any help would be appreciated.
Queen of Support
starry 
36026 cr points
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Posted 4/29/13

MrClyde wrote:

Just wondering how I would fix this. I was charged $6.95 for the monthly recurring subscription today at 12 and that was fine but I'm leaving town here in a couple weeks and didn't want the subscription to continue after this last month so i cancelled the subscription. This made it so i couldn't watch anymore anime and have to pay another $6.95 on the same day. With Netflix i am able to cancel the recurring subscription and still have access until the month is up.

Any way to fix this or am I just not doing something right? Any help would be appreciated.


I just refunded one of the charges.

Please let me know if you need further assistance.
13009 cr points
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23 / M / Canada
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Posted 4/29/13
Thanks for your help. I believe thats the only thing i had a problem with. Besides that everything about this site has been great

I really appreciate the quick response Starry.
13009 cr points
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23 / M / Canada
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Posted 4/29/13
Any Idea how long it will take to receive the charge back? It's only $6.95 i know but i haven't seen it in my account yet.
Vegetable Support Manager
Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 4/30/13


It takes 1-3 business days for a banking establishment to process a refund.
13009 cr points
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23 / M / Canada
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Posted 4/30/13
Awesome! Thanks.
Posted 5/3/13
Hi I'm brand new here and I was wondering if crunchyroll charges you after the two weeks are up with out you knowing about just take the money off of your account with out notice do they give you and opption to wait on payment ?
Otter Modder
29542 cr points
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21 / M / Florida
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Posted 5/3/13

Blackfox00 wrote:

Hi I'm brand new here and I was wondering if crunchyroll charges you after the two weeks are up without you knowing about just take the money off of your account without notice do they give you an option to wait on payment ?
Well it isn't without you knowing about it, you will be billed at the end of the two weeks.
Posted 5/4/13
That's works fine with me thank you
52753 cr points
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26 / M / San Antonio
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Posted 5/4/13

Blackfox00 wrote:

Hi I'm brand new here and I was wondering if crunchyroll charges you after the two weeks are up with out you knowing about just take the money off of your account with out notice do they give you and opption to wait on payment ?


They tell you when you sign up for the trial that you will be billed at the end of the two weeks unless you cancel.
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