Post Reply Why is download speed so slow for paying members????
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Posted 5/11/13
Every time I try to watch an episode of an anime the movie plays faster then its downloading. I then have to pause it to let it catch up play it for 5 or 10 min if I'm lucky and it slows down again. Sometimes stops downloading all together. It doesn't even matter the Pixel definition I choose. Its rediculous to have to reload an anime 2 or 3 times just to make it through one 25min episode. Could it be something in my browser settings or are the servers really that slow. My normal internet connection is 1000kbs a second cable so I know its not that. Any helpful advice would be appreciated.
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Posted 5/11/13

hnmitch wrote:

Every time I try to watch an episode of an anime the movie plays faster then its downloading. I then have to pause it to let it catch up play it for 5 or 10 min if I'm lucky and it slows down again. Sometimes stops downloading all together. It doesn't even matter the Pixel definition I choose. Its rediculous to have to reload an anime 2 or 3 times just to make it through one 25min episode. Could it be something in my browser settings or are the servers really that slow. My normal internet connection is 1000kbs a second cable so I know its not that. Any helpful advice would be appreciated.


Sup!

Please use the Contact Us link below to reach out:
http://www.crunchyroll.com/help?topic=contact
The Wise Wizard
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Posted 5/12/13

hnmitch wrote:
My normal internet connection is 1000kbs a second cable so I know its not that.

I'm assuming you mis-typed your speed, since 1000kb/s would be only 1 megabit per second, which is rather slow for broadband, and wouldn't be adequate for 720p, much less 1080p (and would be marginal for even 480p).

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Posted 5/12/13 , edited 5/12/13

TheAncientOne wrote:


hnmitch wrote:
My normal internet connection is 1000kbs a second cable so I know its not that.

I'm assuming you mis-typed your speed, since 1000kb/s would be only 1 megabit per second, which is rather slow for broadband, and wouldn't be adequate for 720p, much less 1080p (and would be marginal for even 480p).



Yeah I meant 10000kbs
Sometimes it goes as high as 12mbs on the speedtest website.

I was watching Sword Art Online and pretty much every episode had to reload the web page because it would freeze and stop downloading.
I'm using chrome. Someone suggested I try firefox or internet explorer so I'll see how that goes.
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Posted 5/12/13
Any change you make on your side will probably not correct the issue. This has been a long running issue from what I've been able to find on the forums.

With the amount of people submitting complaints lately regarding buffering issues, either their servers have become overloaded in one form or another or they've oversold their bandwidth allocation and cannot keep up anymore.

I recently upgraded to a premium subscription and have been unimpressed to put it mildly with these issues. It's not a client side issue in 99% of cases and it seems no-one cares on CR's side.
The Wise Wizard
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Posted 5/12/13

hnmitch wrote:
Yeah I meant 10000kbs
Sometimes it goes as high as 12mbs on the speedtest website.

I was watching Sword Art Online and pretty much every episode had to reload the web page because it would freeze and stop downloading.
I'm using chrome. Someone suggested I try firefox or internet explorer so I'll see how that goes.

The speed certainly wouldn't be a problem, provided that's the measure around the time you have the problems, and no one on your home network is hogging the bandwidth. I watch on a mere 5Mbps DSL line (although it is a solid 5Mbps), and don't have problems often enough to comment on (i.e, no more often than similar sites like TAN or Funimation).

The best technique is to try changing your DNS (to OpenDNS, Google Public DNS, or anything other than the one you are using now). The DNS itself really doesn't make the difference, but rather that you are using a different one, which often can result in a different route being used between you and the CDN server, or even a different CDN server being selected.

Larger services like Netflix or Hulu have redundant CDN's, and a more robust setup than CR. They also have a lot more members (and therefore income), which is why they can afford that.

Frankly, I have more frequent trouble with HD streams from YouTube than from CR.
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Posted 5/12/13
I've been having trouble lately during prime time hours (EST) with CR as well. During the early morning, it's no problem as with my connection it can download much faster then it can playback, even at 1080p. But during evening hours (EST), I have trouble with even 480p buffering here and there. 720p and 1080p most of the time are unwatchable with the constant buffering.
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Posted 5/12/13
Any way to for us paying subscribers to monitor or check the status of the CR servers? Would be nice to get an idea when the high volume and low volume times/days are.
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Posted 6/20/13 , edited 6/20/13
I've noticed alot more problems lately with streaming in 1080p or even 720p it lags and stops to buffer when watching episodes in that quality when in the past when it was much rarer to encounter problems. I have a 65 megabit download and like 20 megabit upload. I have resorted to watching to 480p which isn't to bad since my current anime watching t.v is a Sony Trinitron 34" 1080i CRT so still looks good with SD anime much less of quality hit then on a regular HD T.V but regardless I shouldn't have to do that.
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Posted 6/20/13 , edited 6/20/13

SinclairKS wrote:

Any change you make on your side will probably not correct the issue. This has been a long running issue from what I've been able to find on the forums.

With the amount of people submitting complaints lately regarding buffering issues, either their servers have become overloaded in one form or another or they've oversold their bandwidth allocation and cannot keep up anymore.

I recently upgraded to a premium subscription and have been unimpressed to put it mildly with these issues. It's not a client side issue in 99% of cases and it seems no-one cares on CR's side.


I agree I think CR servers are overloaded and can't provide enough bandwidth for streaming in HD without lag to all its users during peak hours
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Posted 6/20/13


Hi!

Please feel free to start your own thread asking for help, or reach out to us via the 'Contact Us' link at the bottom of the page for additional assistance.

Best,
-Baker
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