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Post Reply sort out your servers
21015 cr points
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28 / M
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Posted 5/14/13
Can't believe after all this time(was a member for quite some time back), decided to pick up the free trial and you still have not sorted out your streams.
I can't stream 1080p, 780p without it freezing/buffering constantly, don't expect me to pay for your service if you can't even keep up with the demand.

I have tried using googledns, opendns also flushing my dns and restarting with each one. I have uninstalled flash and reinstalled. I have tried using firefox and chrome also.
Better yet premium for a flash player why are you not moving with the times and going HTML5?

I am posting my speedtest, pingtest and tracert results to show its nothing on my end.
[URL=http://www.pingtest.net]
[URL=http://www.speedtest.net]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\shaun>tracert a156.vi5g5.akafms.net

Tracing route to a156.vi5g5.akafms.net [80.156.249.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-N16 [192.168.0.1]
2 10 ms 6 ms 7 ms 10.240.84.1
3 7 ms 7 ms 7 ms bmly-core-2b-ae4-2449.network.virginmedia.net [8
1.100.1.117]
4 8 ms 9 ms 9 ms brnt-bb-1a-ae13-0.network.virginmedia.net [213.1
05.159.229]
5 9 ms 11 ms 10 ms brnt-bb-1c-ae0-0.network.virginmedia.net [62.253
.174.30]
6 7 ms 10 ms 8 ms so-10-3-0-xcr1.lnd.cw.net [195.2.9.149]
7 10 ms 9 ms 9 ms ae15-xcr1.lns.cw.net [195.2.30.114]
8 11 ms 9 ms 8 ms ae0-xcr1.lnt.cw.net [195.2.30.6]
9 12 ms 14 ms 15 ms 80.150.169.153
10 23 ms 23 ms 24 ms f-ed4-i.F.DE.NET.DTAG.DE [62.154.14.222]
11 22 ms 23 ms 23 ms 80.156.249.30

Trace complete.

C:\Users\shaun>


The Wise Wizard
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54 / M / U.S.A.
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Posted 5/14/13

yurihyuga108 wrote:

Better yet premium for a flash player why are you not moving with the times and going HTML5?

A major reason would be there is currently not support for DRM for HTML5 video, which video content providers typically expect.

Netflix appears to have made some inroads in that direction, but keep in mind they have vastly more resources than CR (with 150 times more paid subscribers contributing revenue). They also have a big incentive, since they currently use Silverlight for the web browser player instead of Flash, and Microsoft Isn't developing Silverlight going forward.

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38 / M / Right behind you!
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Posted 5/15/13
CR boasts over 200,000 paid subscribers so they should have the resources to at least deliver a service that works consistently. This is becoming a joke!

And FYI, the W3C approved a DRM extension for HTML 5 video a few days ago.
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19 / M / United Kingdom
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Posted 5/15/13

DigitalDeviant wrote:

CR boasts over 200,000 paid subscribers so they should have the resources to at least deliver a service that works consistently. This is becoming a joke!

And FYI, the W3C approved a DRM extension for HTML 5 video a few days ago.


They also have to purchase the licenses provided on the service. That comes at a pretty penny.
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28 / M
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Posted 5/15/13

DigitalDeviant wrote:

CR boasts over 200,000 paid subscribers so they should have the resources to at least deliver a service that works consistently. This is becoming a joke!

And FYI, the W3C approved a DRM extension for HTML 5 video a few days ago.


+1 to consistent service.

If CR has 200,000 subscribers that means they are bringing in £998,000 pcm(most likely more as I am only calculating anime membership). Of course minus tax and license costs they are still making a crap load of money and they can't be assed to upgrade there servers and moving on to better technology. Sort it out


Posted 5/15/13

yurihyuga108 wrote:


DigitalDeviant wrote:

CR boasts over 200,000 paid subscribers so they should have the resources to at least deliver a service that works consistently. This is becoming a joke!

And FYI, the W3C approved a DRM extension for HTML 5 video a few days ago.


+1 to consistent service.

If CR has 200,000 subscribers that means they are bringing in £998,000 pcm(most likely more as I am only calculating anime membership). Of course minus tax and license costs they are still making a crap load of money and they can't be assed to upgrade there servers and moving on to better technology. Sort it out




Yea, screw paying everything else like employees, rent, and other stuff involved running a business. Find a chump to work on a html 5 drm player even though what was released was the first public draft of html5 encryption, but whatever that guy can change stuff for free when new drafts come out. This man speaks for all of England and wants this sorted now or he will take his 4.57 pound a month and spend it on some rippers.
The Wise Wizard
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54 / M / U.S.A.
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Posted 5/15/13

DigitalDeviant wrote:
And FYI, the W3C approved a DRM extension for HTML 5 video a few days ago.

Do you understand what "first draft" means?

From W3C last Friday announced the publication of the first draft of the Encrypted Media Extensions specification, which would provide a hook for DRM-systems to interact with HTML5. (dated May 13, 2013):


W3C last Friday announced the publication of the first draft of the Encrypted Media Extensions specification, which would provide a hook for DRM-systems to interact with HTML5.


36143 cr points
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41 / M
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Posted 5/15/13
To be fair. I have yet to experience any issues with HD 1080 or 720 from this site at any time of day. It does not seem to buffer, jitter, artifact or go out of sync.

This has been garnered from usage at various times of the day and evening. I only have challenges when using the Android or GTV apps in recent history. I end up switching to browser streams when that happens (android Tablet, Android TV Box, and Logitech Revue Devices are my mainstream devices for this)

67336 cr points
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38 / M / Right behind you!
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Posted 5/15/13

TheAncientOne wrote:


DigitalDeviant wrote:
And FYI, the W3C approved a DRM extension for HTML 5 video a few days ago.

Do you understand what "first draft" means?

From W3C last Friday announced the publication of the first draft of the Encrypted Media Extensions specification, which would provide a hook for DRM-systems to interact with HTML5. (dated May 13, 2013):


W3C last Friday announced the publication of the first draft of the Encrypted Media Extensions specification, which would provide a hook for DRM-systems to interact with HTML5.




I've actually read (most) of the draft when it was first published. I expect it should be implemented in browsers relatively soon, Firefox 21 is able to use MS Media Foundation codecs and DXVA with HTML 5 as well. A lot of people were dead against the using DRM in HTML 5 but no one is being forced to use it. OK, maybe some people are but you know what I mean.

https://dvcs.w3.org/hg/html-media/raw-file/tip/encrypted-media/encrypted-media.html

I'd be glad if someone from CR would actually at least tell us there is a problem. I've sent multiple ping/traceroutes and all the trouble shooting they've requested and I've NEVER heard back from them on any of it. At this point I'm getting a little fed up having to hunt for a working server and change my hosts file every few days. I doubt the media framework has much to do with it, I don't think the staff here is all that capable of handling technical issues.


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35 / M / Iowa
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Posted 5/24/13 , edited 5/24/13
Sorry but it jitters on my end also. I'm a new customer trying out the service for the first time but am on the fence about a subscription because of the jittering I receive.

I can stream Netflix and Amazon Prime just fine in HD but CR is not so smooth. While my speeds are not fantastic :



I shouldn't have a problem streaming 1080p if I pause to buffer or 720p out of the gate.

My computer is i7 - HD7950 powered so I'm pretty sure it's not hardware related.

12095 cr points
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26 / M / Montreal, Quebec
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Posted 5/25/13
On my side, I keep getting *Internal server error* on both my ps3 and iphone app. But strangely it works on my laptop...

ping:
Ping has started…

PING crunchy.vo.llnwd.net (69.164.20.246): 56 data bytes
64 bytes from 69.164.20.246: icmp_seq=0 ttl=59 time=9.347 ms
64 bytes from 69.164.20.246: icmp_seq=1 ttl=59 time=14.112 ms
64 bytes from 69.164.20.246: icmp_seq=2 ttl=59 time=12.007 ms
64 bytes from 69.164.20.246: icmp_seq=3 ttl=59 time=13.551 ms

--- crunchy.vo.llnwd.net ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 9.347/12.254/14.112/1.847 ms

Trace:
Traceroute has started…

traceroute to crunchy.vo.llnwd.net (69.164.20.246), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 8.191 ms 1.329 ms 1.408 ms
2 * * *
3 216.113.123.69 (216.113.123.69) 21.498 ms 20.703 ms 13.646 ms
4 216.113.124.121 (216.113.124.121) 11.696 ms 13.445 ms 23.802 ms
5 216.113.125.82 (216.113.125.82) 11.448 ms 19.589 ms 9.994 ms
6 ve5.fr3.ymq1.llnw.net (68.142.80.245) 12.082 ms 12.141 ms 8.512 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * .... and still going on
Queen of Support
starry 
41893 cr points
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Posted 5/25/13
Hey guys!

Please email us using the link below and we will work together to solve your issues.

http://www.crunchyroll.com/help?topic=contact
14036 cr points
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35 / M / Iowa
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Posted 5/26/13
I'm pretty sure this is Flash related. Every browser I've tried, Firefox, Slepnir, Chrome, Dragon, Maxthon, Lunascape, etc. is affected. IE10 is perfect and the only exception for me.
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32 / UK
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Posted 5/26/13
I'm in the same boat, Virgin Media 100Mbp/s and neither 1080p or 720p play without stuttering and pausing.

When the service is at it's worse I can't even stream standard definition without stuttering, it's a joke.
9009 cr points
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Posted 11/3/13 , edited 11/3/13

yurihyuga108 wrote:

1 <1 ms <1 ms <1 ms RT-N16 [192.168.0.1]
2 10 ms 6 ms 7 ms 10.240.84.1
3 7 ms 7 ms 7 ms bmly-core-2b-ae4-2449.network.virginmedia.net [8
1.100.1.117]
4 8 ms 9 ms 9 ms brnt-bb-1a-ae13-0.network.virginmedia.net [213.1
05.159.229]
5 9 ms 11 ms 10 ms brnt-bb-1c-ae0-0.network.virginmedia.net [62.253
.174.30]
6 7 ms 10 ms 8 ms so-10-3-0-xcr1.lnd.cw.net [195.2.9.149]
7 10 ms 9 ms 9 ms ae15-xcr1.lns.cw.net [195.2.30.114]
8 11 ms 9 ms 8 ms ae0-xcr1.lnt.cw.net [195.2.30.6]
9 12 ms 14 ms 15 ms 80.150.169.153
10 23 ms 23 ms 24 ms f-ed4-i.F.DE.NET.DTAG.DE [62.154.14.222]
11 22 ms 23 ms 23 ms 80.156.249.30

Trace complete.

C:\Users\shaun>




well that's interesting... I also get routed to 80.156.249.30 and experience issues while streaming...
I get like 8-16Mbit if I seek back and it's buffering, but at a certain point it just suddenly stops downloading and the video pauses.
How is it that you get routed to a server of Deutsche Telekom AG?
@crunchyroll is Akamai your CDN Provider? What do they say about this?
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