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Post Reply sort out your servers
25195 cr points
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28 / M
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Posted 2/9/14
Saki's been out for almost 15 minutes. I'm still not through the OP.
37378 cr points
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Posted 2/10/14
Okay so I have held off saying anything since I usually don't have issues after I changed to open dns; which I did back when I couldn't even watch a single video without it crashing. It is really bad now, can we get an answer on what crunchyroll is doing to fix the PC streaming problem. We know its just the browser version since no one has problems with the android/apple/smarttv applications. It's not the isp's fault since other devices have no problems, plus I have done a Glasnost test and no network throttling was found. I have already done all the trouble shooting self fixes and its still freezing. I just want to know what crunchyroll is doing and not the, "we are on it" answer that has been said for a year now.
6007 cr points
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Posted 2/10/14
Maybe it is not my place to ask since I am fairly new but I am a paying customer so here goes. The fact is not just here and there but a lot of people are saying they are having these issues where netflix and hulu and youtube and all of these other streaming sites are working perfectly fine but this one is not. That is an issue and even if it isn't on CR's end and it is flash or w/e issue it is on a certain day why is it that people seem to have that issue way more here than other places. I'm sure I am missing something big here and will be told as much but still it is incredibly frustrating that basically as soon as 9 eastern rolls around I can kiss watching anything goodbye.
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28 / F
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Posted 2/11/14
My speed test results are,

Downloadspeed:1.787Mbps
Uploadspeed:0.837Mbps
I checked my internet speed test here http://www.scanmyspeed.com/ .
Is this good or not?
The Wise Wizard
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54 / M / U.S.A.
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Posted 2/11/14

mandir wrote:

My speed test results are,

Downloadspeed:1.787Mbps
Uploadspeed:0.837Mbps
I checked my internet speed test here http://www.scanmyspeed.com/ .
Is this good or not?

You can probably forget about 1080p with that connection. Assuming you aren't using the connection for anything else at the time and it is very consistent, 720p should work most of the time.

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26 / M / Coffs Harbour Aus...
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Posted 3/2/14
all i can say is i can stream a youtube video in 4k on my 100down 50 upload Fibre internet connection yet cant stream at times on 480p without stutter.....

download Speed:82.91Mbps
Upload Speed 44.96


soo yeah perosnally being unable to stream at times with these speeds personaly is a bit Eh even debating on cancelling my service and watching it in low quality on some free websites...
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Posted 3/28/14
Crunchyroll has been like this for a while already and they havent fix it at all. Been giving me the run around for a while and no fix in sight.Same as you im using a 100/100 connection (crunchyroll know this it already asked me this info)and all they said,after back and forward between me and their "tech" support , it was basically not their fault.Take that answer as you will.
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Posted 4/2/14 , edited 4/2/14

ravenskull wrote:

Crunchyroll has been like this for a while already and they havent fix it at all. Been giving me the run around for a while and no fix in sight.Same as you im using a 100/100 connection (crunchyroll know this it already asked me this info)and all they said,after back and forward between me and their "tech" support , it was basically not their fault.Take that answer as you will.


I was curious to what this thread was discussing when I was looking for help on another matter, I have watched CR in weatherspoons (so limited the 24mbs wifi) in 720HD on my iPhone (browser streaming in February 2014) and there was no issues. Trace routes mean nothing unless you get to the target IP as I did try it on the BBC and I got this (not sure where it was going).
1: s6.hostlocal.com (207.158.52.56) 0.124ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.462ms
2: Te-3-4.br03.m5hosting.com (38.96.14.238) 0.781ms
3: Te-3-1.br04.m5hosting.com (38.96.14.234) 71.641ms
4: no reply
5: no reply
6: te0-3-0-4.ccr22.lax01.atlas.cogentco.com (154.54.27.121) 4.026ms asymm 5
7: be2160.ccr21.sjc01.atlas.cogentco.com (154.54.27.162) 16.054ms asymm 6
8: no reply
9:
I am now a free member (can't really say premium when I know what premium was like) and I get issues with the ads crashing, ads buffering, ads being skipped (not a bad thing), and videos buffering so long Firefox sometimes thinks it's stopped working. PS I watch most of my anime in weatherspoons with a pint, seams better watching it on a cloud (sky wifi hotspot in uk if you didn't know the reference) and apart from the cost of CR full time premium membership being out of reach I am happy flipping between free membership and paid services. Maybe there is a problem in the route your stream is taking like an inconsistency in available speeds due to data bottle necking through certain gateways or your PC has not allocated enough cache memory to buffer enough video ahead of your viewing so it conflicts as it cycles through the memory allocated(I believe from memory you can change the buffer size for flash player but that was back when I had a PC running xp)
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23 / M / Puerto Montt, Chile
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Posted 4/7/14
So well, I'm here again, after almost a year of premium membership (only went basic member from november to january) to say, that this issue hasn't been resolved and I'm seriously thinking on cancelling my membership. Its just propostrous that this happens to a well paid streaming service.
My inquiry is the same as the OP and everyone else here in this tiresome thread which I guess hasn't been taken into account by their support staff. Is Crunchyroll managment thinking or even aware of this issue?? and What are they doing to solve this?? Or to solve their ignorance about the existence of this problem. If this post, my post, in this thread isn't answered by someone of the support staff by the end of the month I'll cancel my premium membership before they get the chance to charge me again for a service I can't use.
I'll ask with some lawyer in my country if a lawsuit can be made about this.
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25 / M
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Posted 4/10/14
Same here, it freezes at least once on every video I watch, I even lowered the default resolution to 720p since 1080p was almost unwatchable. Sometimes it resumes, others I have to keep refreshing and trying again
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28 / M
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Posted 4/10/14 , edited 4/10/14
Having the same problems and other issues, it only kicked up within the past week or so. I prefer to watch on my PS3, but it's dropped to almost impossible to get through an episode at this point and the website isn't much better. Generally episodes stutter or pause every few seconds. This happens from the very start after loading the app, not the memory leak issue that is already known to kick up after watching a few episodes.

I've tried pausing to let it load a bit, but it doesn't help and sometimes it actually just causes it to freeze the video while the audio continues. Some of the newer shows won't even play in the PS3 app (such as HeroBank and Oreca, JoJo was doing this at first when it went up but has since worked after a few days so who knows), clicking on the episode makes the circle spin in the corner as if loading and then it just vanishes and nothing ever happens.

I've tried the workarounds suggested around the forums and nothing helps. Netflix and other similar services work perfectly; it's just Crunchyroll that appears to be the problem. Hoping this gets acknowledged and sorted out.
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20 / M / Spokane, WA
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Posted 4/12/14

HiroTsukasa wrote:

Having the same problems and other issues, it only kicked up within the past week or so. I prefer to watch on my PS3, but it's dropped to almost impossible to get through an episode at this point and the website isn't much better. Generally episodes stutter or pause every few seconds. This happens from the very start after loading the app, not the memory leak issue that is already known to kick up after watching a few episodes.

I've tried pausing to let it load a bit, but it doesn't help and sometimes it actually just causes it to freeze the video while the audio continues. Some of the newer shows won't even play in the PS3 app (such as HeroBank and Oreca, JoJo was doing this at first when it went up but has since worked after a few days so who knows), clicking on the episode makes the circle spin in the corner as if loading and then it just vanishes and nothing ever happens.

I've tried the workarounds suggested around the forums and nothing helps. Netflix and other similar services work perfectly; it's just Crunchyroll that appears to be the problem. Hoping this gets acknowledged and sorted out.


Crunchyroll's flash player doesn't support buffering (as you can see there's no loading bar when you're watching). They use a different sort of streaming method, thought I don't know much about it.
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Posted 5/4/14 , edited 5/4/14
I really wish crunchyroll would get away from their current streaming protocol. Having little to no buffer at all is quite stupid tech-wise. Only way I can possibly understand it is as DRM, which is ... err yeah ruin your customers service once in a while just to stop unstoppable pirates. Bad idea, you get it.

Anyway, as usual the issues are: the video stops for like 1s or 2s or quite often for 30s or more. Looking at my network traffic during playback of a 480p video:


The blue parts are bigger pauses where the download is 0 (as you can see it actually jumps between a 1mb/s and 0 all the time while playing, a healthy video stream from i.e. youtube does not do that. It constantly downloads) My connection (which can do a constant 24mbit download) basically idles and the video just stops. Not buffering videos is pretty much the worst idea possible. I am always surprised that it actually can work at all.
The funny thing is for 720 and 1080p those graphs look the same. Just the peaks are higher to compensate for the bigger amount of data. The lags still show a 0 kbyte/s, often until I refresh the page or try to "wake" the player by moving around 1s or 2s on the timeline.

I am not sure why this happens. Either the player decides that it does not need to download more or the some part of the connection far away from my last mile is blocking the traffic. Whatever it is, it makes using crunchyroll a pain sometimes. Really the only downside to crunchyrolls awesome service: The player and streaming backend use a technology that is just plain horrible for reliable video streaming.
Sometimes it helps to change the dns server, today it does not. Gonna try the flash cache clearing stuff, but usually that only helps when the player completely refuses to work.

I don't know what idiocy of DRM is exactly used (and I realize that the people at crunchyroll who implemented this probably cry in their sleep about the horriblness of what they had to implement for legal reasons), but not having any sizeable buffer for the video is asking for trouble like this. No need for a html5 video thing, all we need is a better flash implementation. Basically one that:
1. Uses a reasonable buffer. Doesnt even have to be the full episode. Doesnt have to buffer data that has been shown already. Doesnt have to be a file on the hdd. But has to buffer 5 to 10 minutes ahead to prevent random connection issues from breaking it all
2. Does a far greater job at detecting issues and reconnecting. So if my whole connection breaks down while watching the player should realize this and reconnect by itself while I slowly empty the buffer. Look at youtube for that. Basically I can power off my router, power it on again and a youtube video just continues playing, as long as the buffer was big enough. Doing the same for crunchyroll screws it up completely. Yes youtube may use html5, but I cant see why such a system should not be possible to implement in flash or whatever else you want to use.

I am not posting this in search for debugging help. I had that before, it's hopeless. The player technology used by crunchyroll as of now is just plain broken by design. I guess a major rework is needed to actually fix that and worse the major rework may include legal stuff, because I feel the missing buffer is the idea of some freaked DRM developer :/
I am posting this just to add my complaint to the others so hopefully one day crunchyroll will change for the better...

EDIT:
A final thing: In most cases it actually helps for me to click the timeline of the player with a 1s offset. That really wakes up the player and makes it start downloading data again. If the player would do that by itself that would be quite an improvement. Potentially even before the short buffer you have runs out.
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Posted 5/5/14
This problem has been going on for me for about 7 months now, it's some serious fucking BULLSHIT. Can't even watch SD, but the weird thing is, the app on my phone works perfectly, never a hiccup. I don't know what the deal is but I've had it up to my fucking teeth with this shit once again. Guess I'll cancel my subscription AGAIN and check back in another 3 months to see if CR has got off it's fucking ass with this issue.

<- Sincerely, a very irate RIPPED OFF customer.
The Wise Wizard
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54 / M / U.S.A.
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Posted 5/5/14 , edited 5/5/14

Pintlasher wrote:

Can't even watch SD, but the weird thing is, the app on my phone works perfectly, never a hiccup.

The Flash streams for web browsers and the streams for devices are served from two different content delivery networks.

Also, if that is an Android phone, those streams are only 360p. CR hasn't updated that app for HD yet.

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