Post Reply Crunchyroll won't let me upgrade my anime membership to all access
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Posted 5/29/13
When I go to the upgrade screen I get this:

"Cannot find an eligible upgrade product for your current membership."

All I want to do is upgrade to an all access pass.

What gives? I got a trial the other day and I activated, is it because of that? If so, please deactivate my trial so I can watch j-drama again.
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Posted 5/29/13 , edited 5/29/13
そおおおおだ!Got it!
Bjaker 
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36 / M / San Francisco
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Posted 5/30/13


Good deal! Sorry for the delay in response!
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28 / M
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Posted 9/25/15
What did you do because I have the same probelm I had a free trial that experied and now it will only let me have free trial when I try to upgrade to premuim, but I already had it so it wont cooparate at all with me, pls respond since i I am about to lose my mind without my shows
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22 / M
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Posted 9/26/15
i still cant upgrade, it just redirects me back to the same page as before
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Posted 5/3/16
im having the same problem i really need to get my account working
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Posted 5/3/16
im a premium member and there is an issue thats causing me to be unable to view anime. it keeps saying that im not a member when i am.... can this be fixed?
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Posted 5/4/16

sanokun23 wrote:

im a premium member and there is an issue thats causing me to be unable to view anime. it keeps saying that im not a member when i am.... can this be fixed?


Are you trying to watch via the website or an app? If app, have you double-checked to verify that you're using the correct account?
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Posted 6/18/16
it was both, it didn't matter where I tried to view it, it did not work.
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