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Post Reply Is high quality worth all this stream lag
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Bjaker 
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Posted 6/20/13


With the new Help Forum layout - please feel free to start your own topic for your problems going forward.

Can you give me visuals from your Speed and Ping tests as well?
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Posted 6/21/13
[URL=http://www.speedtest.net]
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Bjaker 
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Posted 6/21/13


Can you give me speed and ping tests as well? (from speedtest.net and pingtest.net)
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Posted 6/21/13
Ok, here it is
[URL=http://www.pingtest.net]

I'm unsure why I can't get packet loss data since the site says you need to have Java (which I have) and possibly disable firewall (which I did using Norton).
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Bjaker 
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Posted 6/26/13


I'm unsure why I can't get packet loss data since the site says you need to have Java (which I have) and possibly disable firewall (which I did using Norton).



Sorry for the delay. (This is why I always suggest using the 'Contact Us' link at the bottom of the page.)
Can you please walk me through the exact issues you are encountering?
Zhiroc 
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Posted 6/29/13
The problem with troubleshooting these issues is that the CDN (cloud network) side of things is terribly opaque.

The selection of the node you're getting served from is hard to see, and even if you know enough system tools to figure it out, you're unlikely to know whether that's the best or not.

I wonder, what if there were a link you could hit that uses the CDN to serve a page that tells you:
1) which node you got to
2) based on your page request, what node is considered "best"

And for brownie points, the server/client architecture should allow you to "force" a choice of node for times when the algorithms don't get you the best, or when even the best has some sort of specific congestion affecting it.
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Posted 6/29/13
I agree. There is a new thread made on this subject everday, CR's streaming for some people is horrible. It's not your computer, it's CR.
I am located centrally in the US with a 25mb connection with 20ms ping and have trouble streaming 720p video on a Xeon/HD7870 equipped computer.
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Bjaker 
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Posted 7/2/13



Yes. You are correct.
And we have an Operations team working behind the scenes trying to fix this.
In the mean time, I will continue to try to troubleshoot in the ways that I have available.
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Posted 7/30/13
I have similar issues and it's definitely not my computer. Not when every other streaming video websites work from good to great. And when the bandwidth isn't good enough, I still can buffer all the video and watch it then.
I've bought a 12-months membership and if I could cancel my membership and get a partial refund, I would have done it. But now I'm waiting to be near my membership renewal date to cancel.
I know it must have been discussed a lot, but using a small buffer method as DRM is pretty much useless.
If only I could just buffer a whole episode at 1080p quality and then watch it I would be pretty happy with the service.
The Wise Wizard
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Posted 7/30/13

Manakaru wrote:
I know it must have been discussed a lot, but using a small buffer method as DRM is pretty much useless.

You would probably need to take that up with Adobe.

've seen similar short buffers on videos at Hulu, Funimation (EVS videos), TAN, and even protected streams on YouTube (e.g., the Gundam Info channel episodes of Gundam Seed Remastered and Gundam Seed Destiny Remastered).

I've noticed at YouTube (for these protected videos) and TAN, pausing the video can be counter-productive. I dread pausing GSDR, as unless I start it again very soon, the video simply freezes, and will not resume play until the page is refreshed (at which point it starts at the beginning).

Duraga 
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Posted 1/14/14 , edited 1/14/14



[URL=http://www.pingtest.net]


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick>nslookup cp150757.edgefcs.net
Server: myrouter.home
Address: 192.168.200.1

Non-authoritative answer:
Name: a156.vi5g5.akafms.net
Address: 63.236.252.79
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


C:\Users\Nick>ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [63.236.252.79] with 32 bytes of data:
Reply from 63.236.252.79: bytes=32 time=281ms TTL=119
Reply from 63.236.252.79: bytes=32 time=20ms TTL=119
Reply from 63.236.252.79: bytes=32 time=20ms TTL=119
Reply from 63.236.252.79: bytes=32 time=20ms TTL=119

Ping statistics for 63.236.252.79:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 281ms, Average = 85ms

C:\Users\Nick>tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [63.236.252.79]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms myrouter.home [192.168.200.1]
2 9 ms 9 ms 8 ms NW1-DSL-208-102-244-1.fuse.net [208.102.244.1]
3 9 ms 9 ms 9 ms 172.17.122.34
4 9 ms 9 ms 9 ms WS-ZT-1.CIN1.core.fuse.net [216.68.14.52]
5 9 ms 8 ms 9 ms CIN1-BE1.CIN2.core.fuse.net [216.68.14.33]
6 20 ms 20 ms 20 ms xe-8-3-0.bar2.Cincinnati1.Level3.net [4.59.42.1]

7 15 ms 16 ms 15 ms ae-0-11.bar1.Cincinnati1.Level3.net [4.69.136.20
9]
8 16 ms 15 ms 15 ms ae-10-10.ebr2.Chicago1.Level3.net [4.69.136.214]

9 20 ms 20 ms 20 ms ae-5-5.ebr2.Chicago2.Level3.net [4.69.140.194]
10 16 ms 16 ms 15 ms ae-2-52.edge4.Chicago3.Level3.net [4.69.138.166]

11 35 ms 35 ms 34 ms 208.51.134.61
12 22 ms 20 ms 21 ms qwest-2.ar3.chi2.gblx.net [208.178.58.138]
13 15 ms 15 ms 15 ms chx-edge-03.inet.qwest.net [205.171.93.45]
14 20 ms 20 ms 20 ms 63.236.252.79

Trace complete.

C:\Users\Nick>
Posted 1/14/14 , edited 1/14/14
I don't think it's worth it because no matter how great it looks if you can't watch it then what's the point?

To be honest I rarely watch shows on CR and use the site mostly for talking to friends. Usually when I watch something I watch it on other sites and Daisuki.net, Funimation, Hulu, Youtube and Netflix have been my saving grace for many shows.

Video streaming is one issue and then there are smaller ones like having the radio on your profile page. These are things which CR has stated we will receive or we should be able to naturally assume, since we are paying customers, will work properly or will be fixed promptly. The Video issue has been going on for a long time and I wish people would get more aggressive about this because it is taking CR forever to address the issue; don't see a radio option anywhere either and that's been months and months.

I remember reading one moderator saying that the radio was a top priority for CR. Well, I beg to differ. When any service that is offered appears on a document provide by those who offer the service when you registered, to give them money, and then that service does not provide what it said it would and then say that service is not a priority? Well that shows a bit of disrespect for the customer. By saying a service isn't important or not providing the customers with the best service that you can by resolving issues quickly or not providing a clear answer as to why you cannot fix the problem then you're ignoring your customer, that's simple business logic.

I truly hope CR doesn't feel this way but when events happen like this there really is only one way to look at it until the company responds. When it comes to things like this, CR, people aren't asking you to fix it. They are telling you to fix it within a reasonable time because at the end of the day we support you. If CR wasn't here everyone would just be using another site like Daisuki.net or Funimation.

This might be an overboard response and yes customers should be a little forgiving, but not much. Do you wait until there are major issues that are harder to fix by not voicing your displeasure and holding those who you give money to at a high standard? Or do you firmly assert your position with a level of politeness and respect when the problems are small so the customer, you, is happy and the service you are supporting operates smoothly?
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Posted 1/14/14
Welcome to Crunchyroll. It's a dark time right now. When/if they get their shit together it'll be the best $10/mo you've ever spent.

Until then... Well, I don't know what to tell you.
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Posted 1/14/14 , edited 1/14/14
Before we had these issues, high quaity didn't cause any stream lag, so long as the device and its Internet connection were adequate to handle it. Now, even the lowest quality streams on the site experience some degree of freezing, even during non-peak hours. In light of that, I'm not sure the opening question really makes sense.

@Bjaker or other CR staff:
I notice that these issues started getting really bad right after whatever mystery changes made Boxee support impossible. Is there some possible connection?
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