Post Reply Xbox 360 Login Issue
10007 cr points
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Posted 6/4/13
Hi,

I can't login to my account on the 360. i registered yesterday and am on the free trial. i can login to the site with no problems but on the 360 it always says "Incorrect login information"

i am 100% sure that i am using the right login information with no typos. i tried to login alot and had to type in the information every time.

i live in austria and have xbox live gold.

pls help
Kiki's Customer Support Service
Ezgi 
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Posted 6/4/13

Ohwo wrote:

Hi,

I can't login to my account on the 360. i registered yesterday and am on the free trial. i can login to the site with no problems but on the 360 it always says "Incorrect login information"

i am 100% sure that i am using the right login information with no typos. i tried to login alot and had to type in the information every time.

i live in austria and have xbox live gold.

pls help


Change your password to something really easy. With no uppercase and symbols. Just lower case and numbers, and then try again.
https://www.crunchyroll.com/acct

If it still doesn't work. Email us:

http://www.crunchyroll.com/help?topic=contact
Vegetable Support Manager
Bjaker 
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Posted 6/5/13


Ohwo wrote:

Hi,

I can't login to my account on the 360. i registered yesterday and am on the free trial. i can login to the site with no problems but on the 360 it always says "Incorrect login information"

i am 100% sure that i am using the right login information with no typos. i tried to login alot and had to type in the information every time.

i live in austria and have xbox live gold.

pls help




You need a Premium Membership as well as Xbox Gold.
The Wise Wizard
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Posted 6/6/13

Ohwo wrote:
i registered yesterday and am on the free trial.

Your profile does not reflect that you are on a premium account. Did you actually start the free trial for a premium account, or did you simply sign up as a free user?

10007 cr points
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Posted 6/6/13
yeah. i used my credit card to register but cancelled after one day because i couldn't login...

i was a premium member at the time...
Staff
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27 / M / San Francisco
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Posted 6/7/13

Ohwo wrote:

yeah. i used my credit card to register but cancelled after one day because i couldn't login...

i was a premium member at the time...



Could you write into Customer Service and I can look through your information there?

Thanks,
-Porkington
10007 cr points
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Posted 6/20/13
ok working now. i changed my password to a simplier one. this rocks!

thanks for the help
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