Post Reply Xbox 360 Login Issue
Ohwo 
15007 cr points
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Posted 6/4/13
Hi,

I can't login to my account on the 360. i registered yesterday and am on the free trial. i can login to the site with no problems but on the 360 it always says "Incorrect login information"

i am 100% sure that i am using the right login information with no typos. i tried to login alot and had to type in the information every time.

i live in austria and have xbox live gold.

pls help
Kiki's Customer Support Service
Kiki 
100002 cr points
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F / Nova Scotia
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Posted 6/4/13

Ohwo wrote:

Hi,

I can't login to my account on the 360. i registered yesterday and am on the free trial. i can login to the site with no problems but on the 360 it always says "Incorrect login information"

i am 100% sure that i am using the right login information with no typos. i tried to login alot and had to type in the information every time.

i live in austria and have xbox live gold.

pls help


Change your password to something really easy. With no uppercase and symbols. Just lower case and numbers, and then try again.
https://www.crunchyroll.com/acct

If it still doesn't work. Email us:

http://www.crunchyroll.com/help?topic=contact
Bjaker 
54773 cr points
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36 / M / San Francisco
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Posted 6/5/13


Ohwo wrote:

Hi,

I can't login to my account on the 360. i registered yesterday and am on the free trial. i can login to the site with no problems but on the 360 it always says "Incorrect login information"

i am 100% sure that i am using the right login information with no typos. i tried to login alot and had to type in the information every time.

i live in austria and have xbox live gold.

pls help




You need a Premium Membership as well as Xbox Gold.
102495 cr points
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56 / M / U.S.A. (mid-south)
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Posted 6/6/13

Ohwo wrote:
i registered yesterday and am on the free trial.

Your profile does not reflect that you are on a premium account. Did you actually start the free trial for a premium account, or did you simply sign up as a free user?

Ohwo 
15007 cr points
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Posted 6/6/13
yeah. i used my credit card to register but cancelled after one day because i couldn't login...

i was a premium member at the time...
Visual Designer
28081 cr points
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29 / M / San Francisco
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Posted 6/7/13

Ohwo wrote:

yeah. i used my credit card to register but cancelled after one day because i couldn't login...

i was a premium member at the time...



Could you write into Customer Service and I can look through your information there?

Thanks,
-Porkington
Ohwo 
15007 cr points
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Posted 6/20/13
ok working now. i changed my password to a simplier one. this rocks!

thanks for the help
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