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Post Reply 25Mb connection, still can't stream 1080p?
Quinex 
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32 / M / Council Bluffs, I...
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Posted 6/7/13
I have a very fast 25Mb internet connection which you can see in the speedtest below often times runs even faster than that, but I still can't stream crunchyroll videos in 1080p without stuttering on downright freezing. I can stream HD video from Hulu, Netflix, YouTube, etc. just fine so what the hell? I have cleared my browser cache and my Flash cache without any improvement.

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17 / M / California
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Posted 6/7/13
this is mine and 1080p works good.
Quinex 
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32 / M / Council Bluffs, I...
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Posted 6/7/13
Exactly, mine SHOULD work. Are there no CR servers in my area? GRR!
Queen of Support
starry 
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Posted 6/7/13

Quinex wrote:

Exactly, mine SHOULD work. Are there no CR servers in my area? GRR!


Please contact support. We'll help you over there!

http://www.crunchyroll.com/help?topic=contact
Quinex 
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32 / M / Council Bluffs, I...
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Posted 6/7/13
Apparently my ISP's DNS was just awful, I switched to Open DNS and it seems to be working great now.
Customer Support
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27 / M / San Francisco
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Posted 6/7/13

Quinex wrote:

I have a very fast 25Mb internet connection which you can see in the speedtest below often times runs even faster than that, but I still can't stream crunchyroll videos in 1080p without stuttering on downright freezing. I can stream HD video from Hulu, Netflix, YouTube, etc. just fine so what the hell? I have cleared my browser cache and my Flash cache without any improvement.



This could have to do with a DNS problem. We can attempt a DNS change to see if that solves the problem!

You can find complete instructions on how to change your DNS by using OpenDNS.com's all encompasing guide. I would try this first, as their servers are only in the USA and Europe. If this doesn't seem to help, you can try Google's Public DNS.

Please let me know if that works!

-Porky
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38 / M / Right behind you!
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Posted 6/9/13
Changin DNS will only get you to another server, which may or may not work better and even if it works today may not tomorrow. Changin DNS servers is not a reasonable solution to issues with ONE website.

Why can't CR just contact the CDN and get the servers fixed?
The Wise Wizard
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Posted 6/9/13

DigitalDeviant wrote:

Changin DNS will only get you to another server, which may or may not work better and even if it works today may not tomorrow. Changin DNS servers is not a reasonable solution to issues with ONE website.

Changing the DNS can also result in a different route to the same server (just as refreshing the page over and over again eventually could). If the problem is due to the route between you and the server, there is very little CR can do about that.

Larger services like Netflix and Hulu rarely have these problems due to a greater number of CDN servers, as well as a certain degree of redundancy in their content delivery network.

If you used more similar sized services (i.e, Funimation and TAN) as often as I do, you would see that CR isn't unique in these problems. (FYI, if you're using only free viewing at either, and you're in the United States, you're normally using Hulu, not their own streaming).

Personally, I have about as many issues if not more streaming 720p from YouTube as I do from CR.

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38 / M / Right behind you!
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Posted 6/9/13

TheAncientOne wrote:


DigitalDeviant wrote:

Changin DNS will only get you to another server, which may or may not work better and even if it works today may not tomorrow. Changin DNS servers is not a reasonable solution to issues with ONE website.

Changing the DNS can also result in a different route to the same server (just as refreshing the page over and over again eventually could). If the problem is due to the route between you and the server, there is very little CR can do about that.

Larger services like Netflix and Hulu rarely have these problems due to a greater number of CDN servers, as well as a certain degree of redundancy in their content delivery network.

If you used more similar sized services (i.e, Funimation and TAN) as often as I do, you would see that CR isn't unique in these problems. (FYI, if you're using only free viewing at either, and you're in the United States, you're normally using Hulu, not their own streaming).

Personally, I have about as many issues if not more streaming 720p from YouTube as I do from CR.


Huh? DNS is not a routing protocol. It does not affect routing at all and changing it will not change you path if it resolves to the same server. That would be mostly exterior (i.e. BGP) and interior (.i.e OSPF) gatway protocols, these are implemented by the network operators (i.e. ISP and transit providers.) All refreshing the page over and over again is waiting for the TTL to expire in which case DNS server will refresh it's cache and MAYBE get a new server if there is another server. Futhermore, I've run many, many traceroutes to CRs servers, they're all fine. What I can't see is the RETURN PATH, which is what they need to check on with their CDN provider. Your DNS servers are working fine if you get video at all.

I have paid subscriptions to both FUNimation and TAN. Both have issues with the speed in which they load but I rarely have issues with the streams, far less that here. I'll admit I haven't watched much on TAN in the past few seasons. Youtube's issues are with caching servers and the workaround is widely published, though it's as ugly it only requires a little firewall blocking.
The Wise Wizard
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Posted 6/9/13

DigitalDeviant wrote:
I have paid subscriptions to both FUNimation and TAN. Both have issues with the speed in which they load but I rarely have issues with the streams, far less that here. I'll admit I haven't watched much on TAN in the past few seasons. Youtube's issues are with caching servers and the workaround is widely published, though it's as ugly it only requires a little firewall blocking.

Yet I have as many or more issues with those as with CR; a great example of YMMV.

If you check the Funimation forum, you'll see about as many complaints about their streams as you'll see here about CR. Their problems seem to be with the streams stopping for long periods of time, or simply aborting, vs. stuttering, which seems to be the most common reported problem with CR. For this reason, I tend to prefer taking a slight hit on 720p quality and watch their content on the Roku, as it will resume at the same point the stream was aborted, unlike their website player.

I've been watching a lot more video from TAN recently, and along with the usual problem of dropping frames in scenes with a lot of movement (either due to too high of a maximum bitrate or the server delivering content too slowly), it will sometimes abort mid-stream and then have a problem reloading the same stream.

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Posted 6/9/13
I had a 25 Meg connection before and was streaming fine, may not be your connection
zebers 
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Posted 6/9/13
I have 50mb download and still have an extremely hard time streaming. Funny thing is when I stream from my tablet using the app its absolutely perfect it never had stutters or freezes. I'm almost convinced its the flash player itself thats the cause of my issues it doesn't seem to have any buffer capacity at all. I can deal with slow sites I just pause the video for 5 minutes while doing something else and come back the buffering would have half the video done by then but the player doesn't seem to hold any buffer at all. Would be nice if it has some type of loading or buffering icon to at least know its still working sometimes it just stops completely and I have to reload the page to resume.
The Wise Wizard
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53 / M / U.S.A.
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Posted 6/10/13

zebers wrote:

I have 50mb download and still have an extremely hard time streaming. Funny thing is when I stream from my tablet using the app its absolutely perfect it never had stutters or freezes. I'm almost convinced its the flash player itself thats the cause of my issues it doesn't seem to have any buffer capacity at all. I can deal with slow sites I just pause the video for 5 minutes while doing something else and come back the buffering would have half the video done by then but the player doesn't seem to hold any buffer at all. Would be nice if it has some type of loading or buffering icon to at least know its still working sometimes it just stops completely and I have to reload the page to resume.

Unless something has changed recently, CR uses a different CDN to deliver video to devices than they do for the Flash stream for web browsers, so that is another factor.

Full length buffering is normally only present on unprotected streams. Buffers on DRM-protected video (like CR, Hulu, and Netflix) are normally rather short, a few minutes at most.

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Posted 6/22/13
So to encourage legal paid for viewing they technically hobble the system to give you worse than pirate service?

That's a good business model...

I'm also on a 20M cable internet connection and have never managed to stream CR 1080p smoothly on a Core i7 class laptop with 8GB RAM that barely breaks into a sweat showing full HD from disk or Bluray. If the delivery network or servers can't feed a stream fast enough or with the consistency necessary for your paying customers then the least you should do is allow full episode buffering.

Copyright folk are so paranoid that they'd alienate the majority of actual paying customers just to FAIL to stop a few pirates. DRM with crippled delivery technology doesn't stop folk from copying net streamed video. It just makes it unwatchable for EVERYONE.
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Posted 6/23/13
I have a connection that should be plenty fast:

I still have lag/buffering issues on all my devices. (PS3, iPhone, Computer, and AppleTV)
I tried contacting the support through e-mail and they told me to change my DNS, so I did, didn't have an effect at all. I e-mailed them back twice now and haven't gotten a response in almost two weeks.
It's shocking that there are so many threads on the forum complaining about the exact same issue, and it doesn't seem like any of them have been resolved.
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