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Post Reply Crunchyroll Pre-Order Success
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Posted 6/19/13
Hi just have a few quick questions since this is my first time ordering from crunchyroll as well as purchasing a One Piece POP figure I'm just curious how often or if never do you run into bootlegs since i hear that's a common thing with POP figures since i might want to preorder another one.

Also curious why your store has Preorders up for so long while other figure stores don't? Is that just because there stock sells quicker or something?

Last Preorder question why do you guys charge the card for payment right away rather than wait till the item has actually shipped?

Thanks
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Bjaker 
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Posted 6/20/13



Howdy!

We work directly with the distributors. POP, Good Smiles, Kotobukiya, etc.
These are all legit - real figures.

Because we have good relationships with these vendors we're able to offer extended pre-order times.

When making a pre-order from the store payment is at purchase rather than when a figure ships.

Let me know if I can help further.

Best,
-Baker
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M
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Posted 6/20/13
Thanks for answering all my questions
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Posted 6/21/13
An e-mail system would have really been handy, I contacted support and they gave me a fairly generic answer.

A bit disappointed but CR hasn't done much wrong to me before this and everyone makes mistakes, so I can be patient.
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Posted 7/1/13

Bjaker wrote:



Yup!

We're working on it!!!!!

Here's what solid info I do have.

The following figures are en route to our warehouse in LA:

Border Break: Fiona: Kazama Raita ver.
Nendoroid Hatsune Miku 2.0
Sword Art Online: Nendoroid Kirito
Nendoroid Melona
Puella Magi Madoka Magica: Nendoroid Kyouko Sakura (Re-production)
Puella Magi Madoka Magica: Nendoroid Sayaka Miki

The following figures have had a delay in production by the manufacturer

Figma Kirito
Figma Asuna


Just wondering when will the figure: 'Sword Art Online Asuna Aincrad Ani*Statue 1/8 Scale PVC Figure' arrive warehouse in LA?
I heard the second release time for this figure should be end of June. I wish I could receive it by the end of July.
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Bjaker 
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Posted 7/2/13


We're getting these today!
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Posted 7/3/13

Bjaker wrote:



We're getting these today!


How long will those take to get to UK?

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Posted 7/5/13
Still waiting on that Hatsune Miku 2.0 Nendoroid, but the status of the order changed to unshipped. It said something else before that and I'm just wondering, Is there a backlog of orders that is causing delays or something? I'm really concerned.
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Posted 7/7/13
I'm wondering about the same thing about the Hatsune Miku 2.0 Nendoroid, the goodsmile website noted shipments in May and June, at this point i'll feel lucky if i even get the item by the end of July before I have to move out. I would definitely appreciate some form of time line so that I can forward my mail appropriately.
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Posted 7/7/13 , edited 7/7/13

Bjaker
Something we have working against us is that we have figures shipped to our warehouse in Los Angeles in order to fulfill purchases. We do not have the products sent directly to users from Japan.


Wait, if that is the case, then this page - http://www.crunchyroll.com/store/shipping - should be updated, no? The part where it it says "For items originating from Japan, Japan Post SAL, EMS, or FedEx is used" under Shipping Costs unless that only applies to non-pre-order items.

Also, there is also some contradictory information in that page anyways. It says under Delivery Times - "Japan Post does not provide tracking information" and under Shipping Costs it says "For items originating from Japan, Japan Post SAL, EMS, or FedEx is used." But, if one of the shipping methods used from Japan is EMS, tracking information should be provided if EMS is actually used. EMS always includes a tracking number.

Another thing is to update shipping costs of items if you order multiple items - shipping costs stack if you order multiple items. For example, item A has a shipping cost of $10 and item B has a shipping cost of $11. If one orders two of item A and one of item B, total shipping cost, according to checkout, will be $31. Why is that?

Anywho...just like the two posts above me, I'm also wondering about the status of the Hatsune Miku 2.0 nendoroid (already sent an email to support with my order number about it) since the store says the item is "available."

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Posted 7/7/13 , edited 7/7/13
Ok found the link to order status. Really need to make that link more prominent.

Said Amazon was cheaper but that's if you buy now. Seeing my preorder again it's only $73 so cheaper, but still don't care for the delay when it's already available everywhere else.
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Posted 7/8/13
Any news if these have been shipped out yet?
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Posted 7/8/13
I know that today they shipped my Miku 2.0 Nendoroids so i imagine that most of the people who ordered those should be getting them soon
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Posted 7/8/13
I am still wating for my Sword Art Online Asuna Aincrad Ani*Statue 1/8 Scale... *Sad panda face*
any estimate on when are they shipping?
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Posted 7/9/13
I'm just glad that it finally shipped.
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