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Post Reply Stream Consistently Skips 10-20 Seconds
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F / Washington DC
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Posted 7/26/13 , edited 7/26/13
I'm having lots of trouble with Gintama skipping around tonight. It has always skipped around once every few episodes, but it is so off the charts skipping multiple times through almost all of episode 174 in particular right now that I had to stop to google if there was a known issue or solution.

In my case, it happens whether I am wired or wireless. I always use either google DNS or OpenDNS. I also haven't noticed any decrease in the frequency of the skipping since the re-encode was done. I also get error messages that the Crunchyroll server is unavailable pretty frequently in spates around the clock; sometimes retry works fine, other times I just switch to the Roku.

If the Roku app would continuously play episodes, I would ditch the Xbox app altogether, but when things run smoothly the auto-play on Xbox sends me there first. :\
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37 / M / Surrey, UK
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Posted 7/28/13
I'm keeping a log of episodes and timecodes where I still get skips. Here are the latest couple that, for me, are consistently repeatable:

Servant X Service - Episode 01 - 11.07-11.17
Inu X Boku, Secret Service - Episode 01 - 09:44 - 09:54
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23 / M
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Posted 7/28/13

An9el wrote:

ive noticed this with the early bleach episodes latley


Bleach has been giving me a lot of trouble. I think it was episode 64 that had about 3 or 4 skips in it.
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23 / M / Canada
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Posted 7/28/13
Hello I'm having troubles with a lot of anime's at least skipping once during and episode about 10 - 20 seconds ahead and no i'm not touching my controller its clearly a problem with the app or stream.
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37 / M / Surrey, UK
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Posted 7/29/13
As somebody not affiliated with CR but who does do IT troubleshooting as part of his job, can I please reiterate CR's plea for episode numbers and timecodes.

This information is likely to help them figure out how widespread the issue is for individual episodes, if there is any geographical pattern to specific jump points and also allow them to try and reproduce the error both on- and off-site.
And for intermittent faults like this, knowing what you're looking for and where can be the difference between between merely knowing a fault exists and actually being able to identify (and then fix) it.

Sorry, but vague support requests without any real detail are a pet peeve of mine. And, for one, this is one of my few pet peeves that puts me on the same side as CR, rather than on the opposite fence. (Hi, I like song-subs...)
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28 / M / Dallas, TX
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Posted 7/29/13


I was going to go through my queue, and get timecodes for the first skip of some episodes sometime in the next few days (I'd rather not suffer through the skipping during an entire episode now that I know it's an issue).
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58 / M / Monroe, WA
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Posted 7/29/13
Let me add my 2 cents worth as well. My xbox app stops playing the anime I am watching on CR and the spinning circle of loading video comes on, then the anime starts up again and very quickly skips 20 seconds or so of the episode. I happens on shows I watched in the past with no problems Bodacious Space Pirates, for instance. As well as new shows like Attack on Titan. CR is unusable on my xbox as is, since I have the patience of a cranky three year old.
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28 / M / Dallas, TX
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Posted 8/1/13
Watched episodes 3 and 4 of Watamote today; 3 didn't have any skips I noticed, but 4 had 2. Didn't bother catching the timecodes, since I was trying to enjoy those while watching them.
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Posted 8/4/13
I've been trying to watch episode 4 of Silver Spoon, but there's a skip at 2:04, and a stop at 3:32, and at 3:45. Why does this only seem to happen on XBox?
Ceiyne 
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Posted 8/6/13
Each week when I watch new episodes I get a couple of instances of the random skip ahead, where I can go back and after a try or two it will generally play fine. I'll try to get the specific shows and times.

Last night I tried watching Servant x Service and within about 30 seconds after the opening credits I got a "hard" stop on the video. What I mean by that is, it completely stops playing and claims to have lost connection to the Crunchyroll server. However, if I go play another video it works fine. If I go back to Servant x Service and replay that same portion, it gives me the "lost connection" message again. If I fast forward a bunch, I can play the rest of Servant x Service just fine.

As with the other folks on this thread I have no problem playing these videos on my computer, nor do I have any issues with other video services on Xbox.

I have posted about this issue a number of times over the last few months so hopefully someone is listening now.
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Bjaker 
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34 / M / San Francisco
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Posted 8/6/13


I check in here pretty much daily, but do not respond to every single post.
We're aware and looking into the issue.

Best,
-Baker
Ceiyne 
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Posted 8/6/13
Thanks for your response.

To follow up on my last post, the "hard" stop happens at:

Servant x Service
Episode 5
Approx 2:26

It's still happening today. I had to fast forward about 30 seconds to be able to get past it, and then I could watch the rest of the episode.
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23 / M
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Posted 8/8/13
so I haven't been able to watch as much as I would like but these are the skips that I have found in watch hope these will help narrow down the bug in the coding and get it fixed ill post more as I watch and find them.

asura crying- ep:10 13:20-13:37 ep:11 19:53-20:04 ep:15 16:20-16:42 & 18:34-18:36
gintama ep:57 18:57-19:10
fate zero ep:8 14:45-14:55 ep:19 6:56-7:08 & 7:27-7:39 ep:20 5:43-5:59
mushibugyo ep:18 11:04-11:17


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28 / M / Dallas, TX
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Posted 8/9/13 , edited 8/9/13
Photo Kano episode 11: 1:23 skips to 1:33

I'm also receiving constant "Crunchyroll Server Unavailable" messages, and these started around the 19:30 mark in the same episode, approximately 2:43am Central Time.
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37 / M / Surrey, UK
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Posted 8/9/13
Almost misssed one yesterday

Watamote - Episode 1 - 23:04 (10 second jump)

Happens during ending credits. Almost missed it as the music is fast and vocals seem jumpy anyway. But verified with timer on screen.
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