Post Reply Absolute BullS***
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Posted 6/16/13 , edited 6/16/13
Are you kidding me with the choppy, laggy, video? I'm paying you for a service not for an inconvenience, a headache, and a ruined evening. This has happened on multiple occasions. Upgrade your f-ing servers.
Before you tell me to change my dns blah blah blah, I've already done that multiple times. I have a perfectly fine internet connection. I have a cpu pumping out 4.5ghz. So no, it's not my computer. It's you. Stop telling people it's their computers.
Fix your damn site.

Edit: Just cancelled my subscription. Looking through the forums for this issue, and there are hardly any (if any) responses from CR admins. Wow. Just wow. And if there is a response it's multiple days later and it's always the same crap. It's the paying subscribers fault, not yours. That was enough for me to cancel. Get your s*** together.
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17 / M / Coventry, UK
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Posted 6/17/13

bbbpirate wrote:

Are you kidding me with the choppy, laggy, video? I'm paying you for a service not for an inconvenience, a headache, and a ruined evening. This has happened on multiple occasions. Upgrade your f-ing servers.
Before you tell me to change my dns blah blah blah, I've already done that multiple times. I have a perfectly fine internet connection. I have a cpu pumping out 4.5ghz. So no, it's not my computer. It's you. Stop telling people it's their computers.
Fix your damn site.

Edit: Just cancelled my subscription. Looking through the forums for this issue, and there are hardly any (if any) responses from CR admins. Wow. Just wow. And if there is a response it's multiple days later and it's always the same crap. It's the paying subscribers fault, not yours. That was enough for me to cancel. Get your s*** together.


I had a very similar problem recently, but I found the customer service to be incredibly helpful and quick. Despite my initial assertions that my computer was all-powerful and couldn't be my fault, we figured out that it was actually a problem with the DNS.

Their site is working for the vast, vast majority of people, and any problems have all been tracked down to something either on the user's end or something in between the two.

I'd recommend a little more patience, tbh, and if you really can't manage that, at least 'cancel your subscription' without raging and swearing.

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Posted 6/18/13

bbbpirate wrote:

Are you kidding me with the choppy, laggy, video? I'm paying you for a service not for an inconvenience, a headache, and a ruined evening. This has happened on multiple occasions. Upgrade your f-ing servers.
Before you tell me to change my dns blah blah blah, I've already done that multiple times. I have a perfectly fine internet connection. I have a cpu pumping out 4.5ghz. So no, it's not my computer. It's you. Stop telling people it's their computers.
Fix your damn site.

Edit: Just cancelled my subscription. Looking through the forums for this issue, and there are hardly any (if any) responses from CR admins. Wow. Just wow. And if there is a response it's multiple days later and it's always the same crap. It's the paying subscribers fault, not yours. That was enough for me to cancel. Get your s*** together.


I have several systems far less powerful than yours that have never had an issue streaming. As mentioned most issues of this nature I have seen have been resolved with alternate DNS servers being used.

2.3Ghz CPU on this end.
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Posted 6/19/13
Just a note. I just read a report regarding streaming Netflix issues for people on Verizon due to peering issues between Verizon and Cogent Communications. While Netflix was referenced, I would expect this would apply to any or all streaming services. Some problems are described as buffering and pixelation of video streams. Some sort of peer war between the two. The impression I got is that this has been going on for a bit and that Verizon is mostly responsible.
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25 / M / Sydney, Australia
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Posted 6/19/13 , edited 6/19/13
I've been a member for almost 2 years and I've never had a problem with lag. And I'm streaming all the way from Australia... (country with primitive internet connection).

So I'm thinking maybe it really is your connection or graphic...
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Posted 6/23/13
It's always the connection or graphic... First of all, how is a different DNS server supposed to fix a stream issue? Jeez, it just resolving names to ip... What kind of stream do u guys use? Any other stream around is working just perfectly, but here i have to change the DNS or whatsoever? Jeez. Anyway, i'm not going to pay for this mess.
The Wise Wizard
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53 / M / U.S.A.
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Posted 6/23/13

kostuek wrote:
First of all, how is a different DNS server supposed to fix a stream issue?

Typically by resulting in a different CDN server being chosen, or a different route (possibly bypassing a bottlenecking router).

The simple fact is, some people have resolved their issue by changing to a different DNS server. I've certainly done it before.

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Posted 6/25/13
As The Old dude said.... That being said I am not much younger.... :D

Think of it as a street... Your DNS gives you a set routes to your destination, if there is a traffic jam on that route you will end up having to slow down through that point... Your Internet speed is still more than fast enough to handle the traffic but a street on the way is clogged.

A different DNS provides different routes that are potentially less congested.

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Posted 6/26/13

Parsival wrote:

As The Old dude said.... That being said I am not much younger.... :D

Think of it as a street... Your DNS gives you a set routes to your destination, if there is a traffic jam on that route you will end up having to slow down through that point... Your Internet speed is still more than fast enough to handle the traffic but a street on the way is clogged.

A different DNS provides different routes that are potentially less congested.


Hello another old dude
Well, i guess it's more about the choosen streaming server... But in either case this "solution" is like gambling - today it may work, tomorrow it may not. And my feedback is just like this - i'm not going to pay for gambling. Maybe CR should consider a better stream provider, one with decent QoS. But then again, it will be probably more expensive and the guys need to make money.
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Posted 6/26/13 , edited 6/26/13
Problem is that your connection could be great and CR's streaming server connection could be great but if there is any link in the route to get there (which is beyond their control) the problem will arise.

For myself I have been extremely fortunate that in my 2 years here I have yet to have an issue with lags.
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Posted 6/26/13
Well, i don't believe the bad link theory. Usually it's either the streaming server (too many people on it, busy) or the user (56K modem). Of course, it is easy to say "bad link" and forget about the problem.
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Posted 6/26/13
As I understand it, CR is using a professional content delivery service for the streams. The same company lists hulu and Netflix as customers for its services.
The Wise Wizard
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53 / M / U.S.A.
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Posted 6/26/13

Parsival wrote:

As I understand it, CR is using a professional content delivery service for the streams. The same company lists hulu and Netflix as customers for its services.

As I most recently understood, CR uses Akamai for computers (Flash streams) and Limelight for all other devices.

My most recent understanding of Netflix is they use 3 content delivery networks: Their own Open Connect, Level 3, and Limelight.

A Hulu blog entry from last year on streaming quality of service mentions "CDN partners", so it appears they also use more than one CDN.
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41 / M
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Posted 6/27/13
My point is more along the lines that CR is using professional streaming content delivery companies that are also being used by the bigger streaming service companies.
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Posted 7/1/13
I can tell you from my own experience that using an established CDN doesn't necessarily mean squat. They are there to provide the data for you, but it's up to you as the business using them - in this case, CR - to use them to their full potential. There are countless ways to foul things up, and squander that potential.

Personally, it feels to me like that's part of the problem here. From my experience, the CR web player runs fine under ideal conditions, but completely chokes when conditions degrade on either end of the pipe.

It's probably bigger than that at the end of the day. There's a reason that the big services employ multiple CDN providers, after all. But any way you look at it, it's on CR's shoulders to fix the experience for their customers. Consistent quality of service, without the need to lean on the crutch of tech support, is clearly a problem that can be solved, as various other video providers have demonstrated. It's a matter of investing what it takes to solve it.

They're doing way better than their competition (I'm looking at you, Funni...), but not as good as they could or should be, as a premium service provider. Even if the DNS work-around worked for every user, which it doesn't, it would still be incumbent upon them to step it up and deliver their service without the need for it.
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