Post Reply Constant stop and go
16054 cr points
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23 / F / Ohio, USA
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Posted 6/18/13
I've been using my ps3 a lot recently to watch shows using the app. The video is constantly stopping and going :/ it's happened over a variety of shows including the simulcasts I watch (Titan, Gargantia, and Severing Crime Edge), Blue Exorcist and others. We've tried letting it sit for 5 or so minutes and then start watching the video but even that doesn't work :/

Sometimes it's really bad and does the stop and go for most of an episode, others it does it a few times...
12009 cr points
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Posted 6/19/13 , edited 6/19/13
same issue here, but it started happening since i updated to the latest ps3 patch 4.45 i think it was, now i have to let it sit before they begin to work. it happens now during the show as well, its getting to the point where i have to use stupid netflix, this is annoying
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Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 6/20/13



Can you please run the following tests (From your Computer) and send me the results?
http://www.crunchyroll.com/help?topic=video#5.1

Rather than : cp150757.edgefcs.net
Can you please use : v1.lln.crunchyroll.com



16054 cr points
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23 / F / Ohio, USA
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Posted 6/21/13
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\mary>nslookup v1.lln.crunchyroll.com
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Non-authoritative answer:
Name: crunchy.vo.llnwd.net
Addresses: 208.111.168.7
208.111.168.6
Aliases: v1.lln.crunchyroll.com


C:\Users\mary>tracert v1.lln.crunchyroll.com

Tracing route to crunchy.vo.llnwd.net [208.111.168.7]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 22 ms 14 ms 15 ms ae0-1779.cr02.clmkohpe.midohio.rr.com [184.59.24
3.247]
4 19 ms 22 ms 14 ms network-065-029-001-034.midwest.rr.com [65.29.1.
34]
5 31 ms 36 ms 40 ms ae-9-0.cr0.chi30.tbone.rr.com [107.14.19.16]
6 34 ms 27 ms 24 ms 107.14.17.147
7 39 ms 25 ms 30 ms 66.109.12.142
8 29 ms 38 ms 31 ms cdn-208-111-168-7.ord.llnw.net [208.111.168.7]

Trace complete.

C:\Users\mary>


heres my results assuming the two lined in the above address were L's and not capital i xD
16054 cr points
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23 / F / Ohio, USA
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Posted 6/22/13


does that tell you anything about what my problem might be?
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Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 6/22/13



Let's see if changing the DNS on your PlayStation 3 helps with this.

I would try Google's DNS - 8.8.8.8 or 8.8.4.4
Or OpenDNS - 208.67.222.222 or 208.67.220.220
http://manuals.playstation.net/document/en/ps3/current/settings/connectadvance.html

Let me know if this helps!
12009 cr points
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Posted 6/27/13
sorry iv been busy at my job i also did what was mentioned above an here are my results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\xhfdibou>nslookup cp150757.edgefcs.net
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
DNS request timed out.
timeout was 2 seconds.
Name: a156.vi5g5.akafms.net
Address: 69.31.132.213
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


C:\Users\xhfdibou>ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [69.31.132.213] with 32 bytes of data:
Reply from 69.31.132.213: bytes=32 time=93ms TTL=117
Reply from 69.31.132.213: bytes=32 time=88ms TTL=117
Reply from 69.31.132.213: bytes=32 time=93ms TTL=117
Reply from 69.31.132.213: bytes=32 time=89ms TTL=117

Ping statistics for 69.31.132.213:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 93ms, Average = 90ms

C:\Users\xhfdibou>tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [69.31.132.213]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 49 ms 10 ms 12 ms 10.179.2.254
4 15 ms 13 ms 11 ms 10.179.0.10
5 12 ms 14 ms 13 ms 201-174-64-29.transtelco.net [201.174.64.29]
6 17 ms 18 ms 19 ms 201-174-0-153.transtelco.net [201.174.0.153]
7 19 ms 19 ms 35 ms ae3-163.lax20.ip4.tinet.net [199.168.63.189]
8 134 ms 119 ms 118 ms xe-4-3-0.atl11.ip4.tinet.net [141.136.108.134]
9 90 ms 94 ms 108 ms gtt-gw.ip4.tinet.net [173.241.128.246]
10 88 ms 87 ms * 69.31.132.213
11 88 ms 88 ms 89 ms 69.31.132.213

Trace complete.

C:\Users\xhfdibou>


hope it helps again sorry for the late response
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Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 6/28/13


You have some spiked times towards hop 8.
Can you also please try changing your DNS on the PS3 to see if that helps at all?
19119 cr points
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Posted 7/15/13
Does this constant stop and go have anything to do with the bandwidth. for example like at certain times of the day or how many people are watching a certain show at that time?
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Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 7/17/13


Operations hasn't said anything about this being a bandwidth problem.
55032 cr points
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37 / F / USA
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Posted 7/25/13
It's most definitely not a bandwidth issue if its the same issue I am having (will check the DNS and see if it does anything) as we can stream two shows simultaneously on the computers, and watch both Netflix and Hulu fine, yet can't get through an opening on Crunchyroll on the PS3 without constant stopping.
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