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26 / M / Cebu, Philippines
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Posted 6/20/13
Is there any way to select which resolution to stream in an Apple TV?
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josh 
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27 / M / Brisbane, CA
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Posted 6/20/13
AppleTV is adaptive streaming and will adjust based on your internet connection, all the way up to 1080p. Unfortunately there is no way to 'peg' at a specific resolution
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57 / M / Quirm
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Posted 6/20/13

technowar wrote:

Is there any way to select which resolution to stream in an Apple TV?


You might try setting your video preference here: https://www.crunchyroll.com/acct/?action=video, but you won't be able to get any better resolution than what each video has at present. Older videos in 480 won't be available to improve up to 1080.

It would be interesting to see if you can set it to 480 or lower though in an attempt to improve the streaming continuity if you are having problems with buffering or download speeds and 1080 is too much for your internet connection (if that's why you are asking)...
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26 / M / Cebu, Philippines
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Posted 6/20/13
I only have 1Mbps speed, but it is streaming at around 720p or 1080p.
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M / Boston, MA
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Posted 6/27/13
It's great to see crunchyroll on the Apple TV devices. Just need to figure out a way to get rid of the apps i don't want / never use (ESPN, hulu plus, etc.). So far the experience of the CR app itself has been pretty positive, but there are a couple issues I've seen so far.

1) It feels like I'm getting surprisingly poor streaming resolutions with CR over Apple TV, whereas I rarely have problems with netflix/amazon/hulu on 720p/1080p. Lines around objects are very blocky, almost like it's 480p. Is there any way to find out or display that info? (including that in the popup control bar when playback is paused / ff / rw / etc would be helpful)

I was wondering if this also has anything to do with anti-aliasing capabilities. If I position my laptop at a distance that makes the viewing size of the screens similar to my TV, at resolutions of both 720p and 480p, the laptop looks a lot smoother around the edges than when streamed from CR's Apple TV app. Colors also blend better (less blocky on gradients). If it's a show I'm really into, I still get better quality by streaming from my laptop via HDMI to the TV.

2) The iOS / Apple TV apps make it a bit more difficult to tell which episodes are new / unwatched or not. From the website you get a marker over a show, or the orange bar beneath an episode's thumbnail to indicate how much of the episode you've watched. The queue page on the Apple TV app seems a bit overly simplistic (ala netflix), so it's hard to tell whether a new episode is out or not. I end up checking the website on my laptop first to see which shows have a new episode before watching them via TV in the living room.

If those two issues could be improved, I'd use the Apple TV app a lot more often.
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josh 
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27 / M / Brisbane, CA
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Posted 6/28/13

netmonkey wrote:

It's great to see crunchyroll on the Apple TV devices. Just need to figure out a way to get rid of the apps i don't want / never use (ESPN, hulu plus, etc.). So far the experience of the CR app itself has been pretty positive, but there are a couple issues I've seen so far.

1) It feels like I'm getting surprisingly poor streaming resolutions with CR over Apple TV, whereas I rarely have problems with netflix/amazon/hulu on 720p/1080p. Lines around objects are very blocky, almost like it's 480p. Is there any way to find out or display that info? (including that in the popup control bar when playback is paused / ff / rw / etc would be helpful)

I was wondering if this also has anything to do with anti-aliasing capabilities. If I position my laptop at a distance that makes the viewing size of the screens similar to my TV, at resolutions of both 720p and 480p, the laptop looks a lot smoother around the edges than when streamed from CR's Apple TV app. Colors also blend better (less blocky on gradients). If it's a show I'm really into, I still get better quality by streaming from my laptop via HDMI to the TV.

2) The iOS / Apple TV apps make it a bit more difficult to tell which episodes are new / unwatched or not. From the website you get a marker over a show, or the orange bar beneath an episode's thumbnail to indicate how much of the episode you've watched. The queue page on the Apple TV app seems a bit overly simplistic (ala netflix), so it's hard to tell whether a new episode is out or not. I end up checking the website on my laptop first to see which shows have a new episode before watching them via TV in the living room.

If those two issues could be improved, I'd use the Apple TV app a lot more often.


1) What videos are you watching? Some shows only are available in 480p (early episodes of Bleach, Naruto, etc). If it's not that it could be that unfortunately you have bad routing to our CDN, which is something we are constantly working to improve. Unfortunately there is no way to display what resolution you are streaming at particularly easily, since AppleTV handles the adaptive quality adjustments in the background, invisible to the application itself.

2) Unfortunately there's not a lot we can do on AppleTV specifically for this issue, Apple has strict guidelines for layouts and such. Typically your queue will show the next available episode that you have not yet watched -- that is, until you finish the series -- unless there is not a 'Coming Soon' placeholder show created yet, which sometimes happens if the publisher has not informed us far enough in advance of air time/etc.

That said, we will certainly try to improve in both of these areas as much as we can!
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M / Boston, MA
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Posted 6/29/13
Hey Josh,

Thanks for the reply.

I ran into this again today, with Attack on Titan, which has resolutions up to 1080p (http://www.crunchyroll.com/attack-on-titan/episode-13-primal-desires-the-battle-for-trost-9-623915).

I can stream on my laptop at 1080p without issue (wireless), but have issues streaming via CR Apple TV app. When first hitting play for the episode, it looks like it's playing at the minimal resolution possible (below 480p, to the point where the subtitles are barely legible and the audio is equally terrible). After a minute or so both video and audio quality improve to something close to 480p, but never seem to improve past that.

It wouldn't seem to be a network issue on my end, or I wouldn't be able to stream in 1080p on the laptop. I also don't seem to have troubles with other streaming content on Apple TV (netflix for example).

Is content streamed in a different format for Apple TV than the web? And if so are they hosted out of different locations?

As for episode navigation and the queues, it would be helpful to flag episodes that have / haven't been watched. I thought that's what the small orange icon was in the bottom right was for, but there doesn't appear to be a correlation to whether i've watched an episode or not. Something like an orange triangle in one of the thumbnails would easily identify unwatched episodes.
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33 / M
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Posted 7/1/13 , edited 7/1/13
Well, I am a bit disappointed with AppleTV Crunchyroll. I'm a heavy AppleTV user (mostly Hulu and Netflix). Never once had an issue with any of them. Yet it seems to be a big pain to watch one episode of anime from Crunchy without a stop and buffering. Sometimes buffering gets so long and so often that it makes it unwatchable. My connection is 24Mbit (with a real speed of around 1.2MB/s and 800KB/s upload). I guess that the Apple TV app still needs some polishing.
PS. My AppleTV is connected on ethernet.
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Posted 6/7/14
Hey I live in NZ I have a download speed of 12Mbps but I still have issues loading a video on my apple tv or anything on my laptop above 480p. I can easily get HD video from youtube or any other site easily enough. This is really frustrating to use.
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34 / M / Northern California
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Posted 6/7/14 , edited 6/7/14
I had a ton of buffering issues with my AppleTV for several weeks until I did a hard reboot (unplugged it) and I've zero buffering and high rez ever since. Give that a try

PS I had a 12 Mb/s connection via AT&T Uverse at that time and the AppleTV was connected via Ethernet. At that time netflix worked normally and it was only crunchyroll giving me issues.
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30 / M / Washington, DC
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Posted 7/5/14
I have to say, watching Sailor Moon on my Apple TV this morning looked pretty cruddy (clearly lower resolution/quality), even though 1080p versions streamed just fine on my laptop (both on the same network). I'd like it if there was some way to fix this.
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57 / M / Quirm
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Posted 7/5/14

killmoms wrote:I have to say, watching Sailor Moon on my Apple TV this morning looked pretty cruddy (clearly lower resolution/quality), even though 1080p versions streamed just fine on my laptop (both on the same network). I'd like it if there was some way to fix this.
Wait and try again in an hour or so. Devices have hard coded subs, so producing a file for every new show for every language and every resolution, and then distributing them to the CDN networks takes time. Lower resolutions will get done faster and appear sooner because they are smaller, so they are the only thing it can choose until the others finish.
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28 / M / Dallas, TX
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Posted 7/5/14

killmoms wrote:

I have to say, watching Sailor Moon on my Apple TV this morning looked pretty cruddy (clearly lower resolution/quality), even though 1080p versions streamed just fine on my laptop (both on the same network). I'd like it if there was some way to fix this.


Lower quality resolutions are typically available before HD streams on devices. Check the episode on your Apple TV again, and it should be showing up in a higher resolution than what you saw earlier.
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30 / M / Washington, DC
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Posted 7/5/14 , edited 7/5/14
Ah, I see; makes sense. Guess I'll arrange my Sailor Moon watching time to be later in the day and just avoid social media all morning.
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