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Post Reply Less lag
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Posted 6/25/13
At certain times of the day the anime I will be watching will just stop. EVERY time at the same time. I know it's because alot of folks are on Crunchyroll, so PLEASE just open the bandwidth for the folks who actually pay and let the others eat it.
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Bjaker 
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Posted 6/26/13


Please post times you encounter this and results from speedtest.net.

Thanks!
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Posted 6/26/13
Ok, I will test this for you
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Posted 6/27/13

Has been happening since 10:5ish pm CST until atleast right now which is 11:39 pm CST.

My speed test to the east coast, Saint Johns, NL Hosted by Eastlink was 165 ping, 77.39 Mbps down and 7.10 Mbps up.

My speed test to the west coast, Seattle Washington, Hosted by Wowrack was105 ping, 69.87 Mbps down and 8.51 up.
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starry 
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Posted 6/28/13

Skjoldr wrote:


Has been happening since 10:5ish pm CST until atleast right now which is 11:39 pm CST.

My speed test to the east coast, Saint Johns, NL Hosted by Eastlink was 165 ping, 77.39 Mbps down and 7.10 Mbps up.

My speed test to the west coast, Seattle Washington, Hosted by Wowrack was105 ping, 69.87 Mbps down and 8.51 up.


Thank you for doing the tests.

Let's try changing you DNS and see if it helps!

You can find complete instructions on how to change your DNS by using OpenDNS.com's all encompasing guide. I would try this first, as their servers are only in the USA and Europe. If this doesn't seem to help, you can try Google's Public DNS.

https://store.opendns.com/setup/
http://code.google.com/speed/public-dns/

Please let me know if it helps.
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Posted 6/30/13 , edited 6/30/13
I have done this for a while and will make some observations, forgive me please.

The main issue with support in almost all cases is that support always starts from the stand point that the end user has the issue. I actually would not have contacted anyone had I been able to get great service by making my own changes. However, since I do not have the great service I once had from Crunchyroll, I would have to assume that the reason is due to Crunchyroll's growing popularity. And it's lesser amount of bandwidth due to folks using it up. I have tried several DNS choices.

Forgive the lession below, just need to make sure that we understand each other.

Say I direct my browser to a named website. If my computer does not already have the IP in cache, it will go to the next stop which is my ISP, and check their dns it see if they have the name resolution in cache. Say they do not, that would mean I have to go to the next step which is the Microsoft DNS servers if I am using them, which in the case I am. Sadly they do not have the name either, so they contact...and so on. Basically delegation all the way down the chain....actually up the chain. Until we get to root, and while I dont have an accurate accounting of the actual amount of root servers, I do know that they are ALL the same...identical. If they give me the address, then the process goes in reverse and then my computer will accurately navigate to crunchyroll.com....IF I did not have it actually in my cache and it was the first time looking it up.

My point is, my computer spends every day while it is powered on connected to http://www.crunchyroll.com/ .DNS does not change unless ofcourse the company changes it's sources. I am on 86,400 seconds every day. I watch it every day. If DNS were to change I would know.

What can we do about this? Should I keep spending money to wait and see? Please let me know how I can assist you again.

FYI, the above is not representative of my normal demeanor, and I DO appreciate your assistance, however this issue is NOT an internet lag issue, unless the INTERNET is lagging...sorry...made a joke there.
Skjoldr


Oh...btw.

If Crunchyroll offered a premium account where i would get more bandwidth, I WOULD pay for it. The above is not about the actual cost, but MY EXPERIENCE. I am not having a good experience at all, and that is frustrating to the point of dropping service and moving on. I am serious when I say i will pay for it. Someone just has to offer it.
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Posted 7/1/13 , edited 7/1/13
I'm in very much the same situation as Skjoldr here, in virtually every respect. My speed tests aren't quite as good as his, but they're extremely consistent, and my pipe is good enough to give me smooth 1080p any time except during 'prime time' (basically the same times he described), when I can't even watch 720p without constant fits and starts. To reiterate that, my speed tests are almost identical regardless of time of day (I'm on fiber, so that's expected), but performance differs by time frame, indicating that the problem lies up-stream, and is specific to the source (which is to say, you guys).

As I see it, you have three key problems:

1. Your server is choking under load. That may be bandwidth. It may be the performance of the box itself. Don't know. But whatever the details, this is the root issue. Fix this, and everyone has a better time.

2. Your in-browser player does not gracefully handle buffering issues. Without dissecting the software itself I can only speculate, but it seems apparent that this isn't being handed well in some combination of ways:

- Either speeds from the server are highly erratic, or the player does not adjust buffering for changing speed conditions.
- There is some significantly common edge case where the player becomes stuck and never resumes after buffering.
- Rewinding video causes re-buffering, indicating over-zealous dumping of buffered data, presumably to save memory.
- The interval of buffer stops seems to indicate very limited buffer ahead of play, presumably to conserve bandwidth.

3. There is no feedback provided with regards to buffering progress or current state. Without even a simple buffer bar, we are not empowered to manage this manually and work around any technical limitations.

Some of these things likely come from a desire to achieve completely sane goals, like keeping bandwidth usage in check, but you have to weigh this against customer experience.

Like Skjoldr, I'd happily pay a bit more to improve my experience. Prioritized access to bandwidth would be good, as would allowing streams to buffer all the way to the end. Some of the rest of this is just bugs, I'm guessing, which would benefit everyone to fix I should think. At the end of the day, I just want to watch a show without dramatic scenes being suddenly interrupted, and spoiling the moment.
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Posted 7/2/13
I made a thread about this a long time ago. Even said the chances are high that its the player itself. Gave up on HQ and have settled for 420P and the occasional page refresh to resume buffering (sometimes it doesn't even remember where the video left off, so annoying). The google DNS still gave the same problems though maybe not as often, hard to say really.

Even if the player was just tweaked so that we could see the buffer bar like stated, it would help us be aware of an impending video stop so were not left hanging in the middle of a dramatic scene.
Ludono 
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Posted 7/2/13
Would like to throw my hat into the ring here as well. I'm using Google's DNS, and my speedtest results are excellent. Just like the above posters, I am able to stream 1080p perfectly fine with no stops and stutters until around 8pm or so, at that point it's nigh impossible to stream 1080p, so I've been switching to 720p which *sometimes* works, but still gets stuck or lags quite often. Back in the day videos lagging just meant you paused and waited for it to buffer fully, but thanks to the marvels of modern technology sites like Hulu or this site itself.

I suppose I could set the resolution even lower, but why am I even paying for the service then? I gladly pay the $8 a month for reliable HD streams, which was what I was getting until a couple months ago when this started happening.

I've contacted support before and they've just given me the same responses (change your DNS, change your flash settings etc). I know they're trying to help, but it's obvious that those things aren't the issue, especially since this is not a few isolated cases.

Thanks
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josh 
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Posted 7/3/13 , edited 7/3/13
Unfortunately these problems are difficult to pinpoint from a hosting standpoint. We currently use 3 different CDN providers to distribute our video traffic to our various apps. When you see issues on the website, you may not on an app that uses HLS videos (adaptive), versus one that uses progressive only (currently Roku, Windows Phone).

Moving forward we're going to try to have a CDN-fallback waterfall, where it will automatically switch the CDN you are using based on your viewing experience, however this requires new server infrastructure as well as client updates all around.

Unfortunately the best way for us to determine which is the best connection for you is to test each connection, however there is no clean way to expose this to our users at this point in time. We'd like to build a test suite for those experiencing issues, however there's no HLS player for flash currently that we could leverage.

To clear up some possible misunderstandings, this isn't about having enough bandwidth to serve all of our users, all of our CDNs are load balanced so that you will be hitting a server with the least load on it. The root causes most of the time are typically that a user is either hitting a CDN server that has a cold cache (nobody has hit that server for a while for that specific show on that specific device, etc) -- but this is rare -- the other is that the user has poor routing to that server, or an inconsistent network connection. Testing your internet speed on your computer helps us get a rough ballpark of what your other devices should be getting on your network, but we know from experience that routers can often times prioritize other traffic over an Xbox/PS3 streaming video.

Trust me when I say we want to help you, and we recognize that some users are getting the short end of the proverbial stick.

Help us help you out by providing feedback that we can use:
Specific media/shows that you see problems on more than others?
What is your location?
Your current DNS settings (if you know them)?
What language do you prefer subtitles in?
What device are you experiencing issues on?
Do you experience issues on any other devices for the same show/language?
Are you basing this complaint off of a quality indicator (Xbox's notoriously inaccurate signal-strength indicator)?
Is the issue constant buffering, videos ending early, quality constantly shifting, or something else?
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Posted 7/3/13 , edited 7/3/13
Josh,

Some history if you will. I do not own any consoles. I am one of "those" guys. Secondly, no one uses this connection except me. It is a Blast connection from Comcast, and while Comcast is known for crappy service. I finally got satisfaction last year when they came down my road and ran new cable. My speeds are fantastic, with ping and latency very low. Last year, I installed a new copy of Windows 7, on 2 240GB SSD's, 16GB of ram, 1TB fast HDD, I7-2600 on an Asus P8Z68--V Pro. It's not my machine. When I am not gaming, I am watching anime on your site. Below is where I answered your questions.

Specific media/shows that you see problems on more than others? Any of them...no joke here. During that time period any show I watch from Crunchyroll stops and "might" restart. Most times the service will just stop.

What is your location? Houston, Tx

Your current DNS settings (if you know them)?

Connection -specific DNS Suffix . : hsd1.tx.comcast.net
Configured DNS Servers
IPv6 2001:4860:4860::8888
IPv6 2001:4860:4860::8844
IPv4 8.8.8.8
IPv4 8.8.4.4


What language do you prefer subtitles in? English

What device are you experiencing issues on? PC

Do you experience issues on any other devices for the same show/language? I do not use any other devices.

Are you basing this complaint off of a quality indicator (Xbox's notoriously inaccurate signal-strength indicator)? Not a quality indicator. But a quality experience.

Is the issue constant buffering, videos ending early, quality constantly shifting, or something else? It will go for 10 seconds and stop, or go for 18mins and stop. It may stutter and then pick up, I have actually seen it stop and backup 2 or 3 seconds and start back from there.

The service is fantastic when outside of the time specified, non prime time so to speak. I hope you can figure it out man.

I had to chuckle about the "Help us help you..." bit. Very Helpdesky. :)

Skjoldr
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Posted 7/5/13
Specific media/shows that you see problems on more than others?
The problems happen randomly so its hard to tell, it seems to be able to happen on any show though since its random.

What is your location?
Somerset, Kentucky USA

Your current DNS settings (if you know them)?
IPV4: Primary-8.8.8.8 Secondary-209.18.47.61
IPV6: 2001:4860:4860::8888

What language do you prefer subtitles in?
English

What device are you experiencing issues on?
Computer

Do you experience issues on any other devices for the same show/language?
The only other device I use is my droid phone, I haven't encountered the specific problems on it but I don't use it enough to really test for them.

Are you basing this complaint off of a quality indicator (Xbox's notoriously inaccurate signal-strength indicator)?
No.

Is the issue constant buffering, videos ending early, quality constantly shifting, or something else?
Issue is usually a buffering problem with the video stopping and starting irregularly, but the video can also abruptly end randomly requiring a page refresh (the position on the timeline is sometimes lost). The abrupt ending problems are a lot less frequent.


Also, just wanted to point out a free open source program that is extremely easy to use and does a fairly good job of finding someone's overall best DNS server for their location and connection: http://code.google.com/p/namebench/

It exports graphs and pictures and for the most part easy to understand information. You can have users post/PM you the information so that you can help them set up the generated recommended configuration. If you guys already knew about this then just disregard.
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Posted 7/12/13
There is so much information to provide for so many users that its asinine to think that any support will come back in a respectable amount of time. A lot of the problems would just be fixed by having real time buffering and having receptive visuals to demonstrate the loading times. Otherwise I can leave a video paused for half an hour and come back and its still laggy and choppy. Its been a week since anyone has posted in this topic and nobody has even responded to the people listing their problems here. Not worth the monthly bill anymore, I'm done.
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Posted 7/13/13

JoshuaKirk wrote:

There is so much information to provide for so many users that its asinine to think that any support will come back in a respectable amount of time. A lot of the problems would just be fixed by having real time buffering and having receptive visuals to demonstrate the loading times. Otherwise I can leave a video paused for half an hour and come back and its still laggy and choppy. Its been a week since anyone has posted in this topic and nobody has even responded to the people listing their problems here. Not worth the monthly bill anymore, I'm done.


Well they haven't come to this thread and responded directly but... They apparently have been doing work on the network: http://www.crunchyroll.com/forumtopic-810359/increasingly-poor-streaming-quality#43758129

Give it some more time before you decide to give it up. I switched my default back to 1080P yesterday and haven't been having problems yet. I also haven't really experienced the video suddenly ending in a long time either so I wonder if that problem was ninja fixed.

Also I've done some reading around and the built in player only buffers up to a minute or so due to DRM stuff, can't remember exactly where I read that for the source but it makes sense. Pausing a video usually would give it time to buffer the whole thing but in this case regardless of how long you leave it paused, it will only get a minute buffered. This is a pretty lame setting but if it really is a DRM issue then there isn't much they can do about it. I personally think the player could use a tune up anyways to at least show the buffer so we know of an impending playback stop and possibly and some other settings that if the video stops, the video will buffer to the max or buffer to a certain amount before it begins playing again instead of constantly starting and stopping thinking the connection is steady enough to maintain it when its not.
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Posted 7/17/13
I also will wait and see. Today during that time I would normally have issues, I did not have them. But no test is complete with our supplemental testing. So, like Mycow above I am will wait and see.
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