Post Reply Canceled subscription but its still charging me
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Posted 6/26/13
So i canceled my membership the other day so it wouldn't charge me again, but it charged me today. Is there any way I could get my money back?
Moon Princess Moderator
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Posted 6/26/13
Hello kimo333,

Sorry for any inconvience about what's happening.

Please know that the Moderators and Customer Support team are here to help you at all times. If you need help with anything, you may:
- Reach us from our Contact Form.
- PM a staff member, whom you can find listed on the Staff page.
- visit the Help Forum for assistance with any of your site related problems.
Kiki's Customer Support Service
Kiki 
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Posted 6/26/13

kimo333 wrote:

So i canceled my membership the other day so it wouldn't charge me again, but it charged me today. Is there any way I could get my money back?


If you take a look at your username, you can see that you have a star beside it. Which means you're still a Premium Member and did not cancel. Contact us at support and we'll take a look at your account and what we can do for you.

http://www.crunchyroll.com/help?topic=contact
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Posted 8/5/16
I had the same thing happen to me and my cancel premium button is gone as I did but I was charged twice for a canceled free trail.
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Posted 12/4/16 , edited 12/4/16
I got the same issue! I canceled last night and i got en email confirming it and then I get billed this morning!!!!!!

It's like it refuses to let me leave premium!

One Punch Mod
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Posted 12/4/16

smallville22 wrote:

I got the same issue! I canceled last night and i got en email confirming it and then I get billed this morning!!!!!!

It's like it refuses to let me leave premium!



I suggest contacting customer support directly using the /contact form. It sounds like it was just bad timing and the payment was already being processed at the time you canceled. They should be able to get things sorted out for you.
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