Post Reply Avatar taking a long time to be uploaded
Posted 7/3/13
I wanted to use a different avatar and after I uploaded it from my computer, it's been taking a long time.
Above the boxes that say 'Crop & Save' and 'Cancel' it has a smaller box that says 'loading...'
Springtime Moderator
25576 cr points
Send Message: Send PM GB Post
22 / M / Ág. Santas, Portugal
Offline
Posted 7/3/13
I changed my avatar yesterday too, and I got that same issue. To solve it, I just needed to upload a smaller version of the image. I don't know if the problem was due to its resolution or its file size, but I initially tried to upload a 1080x1080 JPEG (1.03 MB) and it only worked after I cropped it to a 600x600 JPEG (340 KB). When I did so, the loading process finished almost instantaneously.

Could that be the case with you? I hope that helps!
26413 cr points
Send Message: Send PM GB Post
25 / M / West-Central Florida
Offline
Posted 7/3/13
I know that it says the file limit is 3MB, but for me, it's always been about...2.5MB.

If it's between those two numbers, it'll just keep uploading...and uploading...and uploading...forever.

If that is the case, it's probably a GIF, right? ._.'' I mean, a jpeg wouldn't be THAT massive...unless...well, it's a massive jpeg. :3
Springtime Moderator
25576 cr points
Send Message: Send PM GB Post
22 / M / Ág. Santas, Portugal
Offline
Posted 7/3/13

mwhitco91 wrote:

I know that it says the file limit is 3MB, but for me, it's always been about...2.5MB.

If it's between those two numbers, it'll just keep uploading...and uploading...and uploading...forever.

If that is the case, it's probably a GIF, right? ._.'' I mean, a jpeg wouldn't be THAT massive...unless...well, it's a massive jpeg. :3

Oops, I got it wrong. I saved the files as PNG, not JPEG, so it wouldn't lose quality.

But yeah, it does seem to have something to do with file size, even though the upload form states it's 3 MB.
Queen of Support
starry 
61791 cr points
Send Message: Send PM GB Post
Offline
Posted 7/3/13

SuzumeAkihana wrote:

I wanted to use a different avatar and after I uploaded it from my computer, it's been taking a long time.
Above the boxes that say 'Crop & Save' and 'Cancel' it has a smaller box that says 'loading...'


Can you try resizing it to a smaller size and let me know if it works better?

You can pm me the image if you want to and I'll resize it for you.
Posted 7/4/13 , edited 7/4/13

Sukigu wrote:
I changed my avatar yesterday too, and I got that same issue. To solve it, I just needed to upload a smaller version of the image. I don't know if the problem was due to its resolution or its file size, but I initially tried to upload a 1080x1080 JPEG (1.03 MB) and it only worked after I cropped it to a 600x600 JPEG (340 KB). When I did so, the loading process finished almost instantaneously.

Could that be the case with you? I hope that helps!



starry wrote:

Can you try resizing it to a smaller size and let me know if it works better?

You can pm me the image if you want to and I'll resize it for you.


Kay, it worked. Thanks. ^_^
Posted 7/4/13

mwhitco91 wrote:

I know that it says the file limit is 3MB, but for me, it's always been about...2.5MB.

If it's between those two numbers, it'll just keep uploading...and uploading...and uploading...forever.

If that is the case, it's probably a GIF, right? ._.'' I mean, a jpeg wouldn't be THAT massive...unless...well, it's a massive jpeg. :3


Yeah, originally it was pretty big and even after I cropped it I guess you could say that. ^^" It was an edited version of a fan art I saw/liked.

But re-sizing it worked. ^^
You must be logged in to post.