Post Reply Is that a joke ?
1005 cr points
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24 / M
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Posted 7/4/13
Is that a joke ? I cancelled my premium membership so I wouldn't get charged next month. But instead, I lost all of my premium membership privileges. This is stupid. All the website or games (MMO) I know that work with subscription don't work this way. You pay for a month, you get a month. No matter if you cancel your subscription or not afterward. Cancelling your subscription shouldn't cancel all your previleges right away, this is stupid, no one would ever want that. I only did it because I had no ideas if I wanted to pay for another month or not, not because I wanted immediatly to lose all privileges from what I just paid. Well, now I know that I wont ever take another month. Pissed off customer right now.
Dragon
58342 cr points
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Posted 7/4/13

JojoAnimator wrote:

Is that a joke ? I cancelled my premium membership so I wouldn't get charged next month. But instead, I lost all of my premium membership privileges. This is stupid. All the website or games (MMO) I know that work with subscription don't work this way. You pay for a month, you get a month. No matter if you cancel your subscription or not afterward. Cancelling your subscription shouldn't cancel all your previleges right away, this is stupid, no one would ever want that. I only did it because I had no ideas if I wanted to pay for another month or not, not because I wanted immediatly to lose all privileges from what I just paid. Well, now I know that I wont ever take another month. Pissed off customer right now.


Have you already tried the http://www.crunchyroll.com/help?topic=contact link? They may be able to resolve this so you get the full month you paid for, though this is a holiday in some areas and some of the real staff are at Anime Expo, so they may not get you a response as quickly as normal.
Ronin
94039 cr points
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Posted 7/4/13
Since you did not intend to cancel immediately, I have reactivated your membership so that you may utilize the remainder of the month. Your recurring subscription was already canceled through Paypal so you will not be charged again unless you decide to renew.
1005 cr points
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24 / M
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Posted 7/4/13
Well, thank you very much, but it realy should be this way by default. There is realy no points at all in a method that cancel a subscription immediately. I've never seen a web site or a MMO doing this this way before.

Anyway, thanks again.
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