Post Reply Need admin help fast please!
9 cr points
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Posted 7/7/13
PLEASE DELETE MY FREE TRIAL AND THE RENEWAL... .the billing information is to my mothers accout. so please get me off this free trial.. and no i dont want renewal.. i cant do it my self, because the button youre "help page" suggest isn't freaking there! ::( !!!
Otter Modder
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Posted 7/7/13
Just send support a message and they will help you take care of it. For reference though, the button is definitely there, it just may not work for you yet since you just signed up for the trial today.
9 cr points
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Posted 7/7/13
thank you for the help! :-)!!!
Queen of Support
starry 
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Posted 7/7/13

aRyttels126 wrote:

PLEASE DELETE MY FREE TRIAL AND THE RENEWAL... .the billing information is to my mothers accout. so please get me off this free trial.. and no i dont want renewal.. i cant do it my self, because the button youre "help page" suggest isn't freaking there! ::( !!!


Since you purchased a Premium Membership subscription through iTunes, follow this link for management instructions:
http://support.apple.com/kb/ht4098

After following these directions you'll be able to enjoy the rest of your week trial and the subscription will not renew.

Please let me know if you have further questions!
9 cr points
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Posted 7/7/13
i cant do it, because its my mothers itunes userprofile... :-( cant crunchyroll just camcel it for me? :-/
Kiki's Customer Support Service
Kiki 
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Posted 7/7/13
^
Done.
9 cr points
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Posted 7/7/13
thank you so much! :-)
Bjaker 
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Posted 7/9/13


You still need to go into iTunes to turn off recurring payments.
You need to do this before 7/14.

The sign up was through iTunes, the billing is through their system. Our cancellation cancels service, not payments.

If you used your mothers iTunes account without her knowing, better to fess up now before there's a charge.
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