Post Reply some shows slow some not
zid100 
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Posted 7/7/13
Ill be brief, some shows are having to constantly buffer while others are completely fine. For example, i was trying to watch The Hentai Prince and the Stony Cat and honestly im about to give up on it because of how slow its taking to load even in sd, but im able to watch attack on titan in full 1080p awesomeness without even a single hiccup.

Psyfun 
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Posted 7/7/13
I'm getting a similar experience. I'm guessing certain servers are under especially heavy loads, while others are more robust and able to handle the load better.
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Posted 7/10/13
I'm having the exact same issue.

I have tried changing DNS and the other usual steps but it hasn't made a difference. I can watch Hunter X Hunter and Attack on Titan in full 1080p without any problems but I try other certain shows and it stops so bad I have to go down to 720p. My computer specs are very high and my download speed is around 15-18 mb's, way above the minimal of 4 mb's.
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Posted 7/10/13
I'm having the exact same issue. Killer gaming PC, incredible internet connection (<20 MS ping, 30Mb connection). CR clearly has bandwidth issues. I started the free trial and thought I'd just continue, but now I have to reconsider whether it's worth it.
CR Community Manager
Bjaker 
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Posted 7/11/13 , edited 7/17/13


The latest on PC Streaming!

We've just added another CDN to our system and are currently working out playback problems & distribution.
About 25% of our content is now being served from the new CDN as we do stress tests / etc.
This is why it may seem like there are a few more burps, hiccups, stutters, buffering, and what not - at the moment.
Ultimately we're building towards a system that will toggle you back and forth depending on the stress on the stream / servers you're connected to.

Sincere apologies for the problems, but we're working to bolster the system in the long run.

Until then if you want to troubleshoot issues / provide feedback for operations, please feel free to reach out to us via Contact Us and let us know the exact issues you're encountering along with the show / episode you encountered them on and we'll run from there!

Best,
-Baker

(Praying for a day when all streams are clear and smooth!)
****EDIT**** Parens comment above is a joke. This means no emails, which means my job is very easy at that point.
Psyfun 
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Posted 7/11/13 , edited 7/11/13
Thank you for a constructive reply, Bjaker!
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Posted 7/20/13

Bjaker wrote:



The latest on PC Streaming!

We've just added another CDN to our system and are currently working out playback problems & distribution.
About 25% of our content is now being served from the new CDN as we do stress tests / etc.
This is why it may seem like there are a few more burps, hiccups, stutters, buffering, and what not - at the moment.
Ultimately we're building towards a system that will toggle you back and forth depending on the stress on the stream / servers you're connected to.

Sincere apologies for the problems, but we're working to bolster the system in the long run.

Until then if you want to troubleshoot issues / provide feedback for operations, please feel free to reach out to us via Contact Us and let us know the exact issues you're encountering along with the show / episode you encountered them on and we'll run from there!

Best,
-Baker

(Praying for a day when all streams are clear and smooth!)
****EDIT**** Parens comment above is a joke. This means no emails, which means my job is very easy at that point.


I like CR but Ive been watching more shows on fan sub if there is lag problems.I,ve written customer support but rarely get a reply when I ask for one. But thanks for the infro.Dont be like FUNI and do nothing.
CR Community Manager
Bjaker 
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Posted 7/20/13 , edited 7/20/13


Can you check your Spam / Trash filters / make sure you have support@crunchyroll.com okayed for safe delivery.
I'm showing we have responded to every one of your inquiries.
Also, we are working on it.

Regards,
-Baker
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