Post Reply About Premium Membership billing cycle
33100 cr points
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21 / M / Sweden
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Posted 7/8/13
I have received a letter from my bank that I have made a payment via internet. It says the amount equivalent to $20 will be subtracted my account by the end of the month. The last time I used my card is on crunchyroll guest pass. Now the guest pass has run out and I don't have any premium anymore. If it is crunchyroll that is charging me, then I should have the premium right now right? If it is then when will I have it? Can any of you explain this?
Dragon
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Posted 7/8/13

Khantnyar wrote:

I have received a letter from my bank that I have made a payment via internet. It says the amount equivalent to $20 will be subtracted my account by the end of the month. The last time I used my card is on crunchyroll guest pass. Now the guest pass has run out and I don't have any premium anymore. If it is crunchyroll that is charging me, then I should have the premium right now right? If it is then when will I have it? Can any of you explain this?


For this kind of question, the best bet is to send support a message and they will help you take care of it, in case something strange is going on. You aren't listed as a premium member, so CR should not be billing you at this point, but it's best to confirm it with support.
Dutch Moderator
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35 / M / The Netherlands
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Posted 7/8/13 , edited 7/8/13
Has the bank confirmed that it is Crunchyroll that is substracting this money?
Because as far as I can read right now is that you're going on a hunch because CR was the last place you used your card at.

If you haven't confirmed this with your bank, might I suggest going there with the letter and ask if they can see where this money is going?
Queen of Support
starry 
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Posted 7/8/13

Khantnyar wrote:

I have received a letter from my bank that I have made a payment via internet. It says the amount equivalent to $20 will be subtracted my account by the end of the month. The last time I used my card is on crunchyroll guest pass. Now the guest pass has run out and I don't have any premium anymore. If it is crunchyroll that is charging me, then I should have the premium right now right? If it is then when will I have it? Can any of you explain this?


You might have set up another premium account with us.

Please email support and we will help you look into this.
http://www.crunchyroll.com/help?topic=contact
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