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Post Reply Persisant Crashes of App and Video trouble
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Posted 7/30/13
i'm glad its not my ps3 or internet connection thats been messing up.this has been happening for like a week now.i felt like the only one but my other streaming services were doing just fine.so i decided to check things out on here.
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29 / M / Twin Cities, MN
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Posted 8/4/13
A ton of this is happening to me as well. It never used to though, or at least nearly as much. It almost seems like something that would happen for a FREE app/service instead of a pay one like this is. I never seem to have any issues with Hulu Plus. . . . hhmmmm.
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Posted 8/7/13 , edited 8/7/13
I can't even use the PS3 app anymore.

When I start it, I have about 15 seconds to find the series and episode I want before it freezes up.

Anytime I press the R2 or L2 buttons, it freezes up. Whether I'm watching a show (fast forward/rewind) or scrolling through the titles (jumping ahead several title letters) it freezes.

My only hope it to put the episode in queue when it gets choppy then hope the choppiness is gone when I reset the ps3. Sometimes it is, sometimes it isn't.

I have never even had an issue with another streaming service.
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Bjaker 
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Posted 8/7/13


That's great! (that you've never had an issue with anothe rstreaming service)

Can you please tell me if the issues you encounter fall along the lines of what is covered in the stickied post?
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Posted 8/9/13
I'm having the same problem as Tycore and some others on this thread. I purchased Crunchyroll to watch it on my tv using the ps3 app, and I can hardly watch it without these problems. It will sometimes switch to the next episode when the one I'm on isn't done. Sometimes when I click on an episode, the screen stays black and doesn't play, or it sends me back to the XMB. I never have these problems with Netflix, and I never had them when I had Hulu Plus. I'm probably going to cancel my membership and go back to Hulu.
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Bjaker 
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Posted 8/14/13


Please feel free to reach out to us using the 'Contact Us' link at the bottom of the page.
You'll get much faster service that way!
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Posted 8/16/13

Bjaker

Can you please tell me if the issues you encounter fall along the lines of what is covered in the stickied post?


Yes, I have those issues, as well as the ones in this thread. And just about every other thread in this section.

Recently, I can only watch one or two episodes in a row before the sound loses sync, and the whole thing freezing up on me.

When I started, I watched almost all the Hunter x Hunter episodes with only 15-20 crashes, total. The more I use the app, the worse it seems to get.

I'm sure it must be annoying, at times, representing a product that is performing so poorly for some--but I can assure you the same can be said for those of us unfortunate enough to be watching CR on a ps3.
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Posted 8/17/13
A quick note: You can't compare Netflix & Hulu to Crunchyroll because they both have been out far longer then Crunchyroll and have had the -time- to correct the bugs they no doubt started with.

Crunchyroll needs to start doing regular software updates as the current stat of the app is way unstable. My main reason for subscribing to Crunchyroll is because of the PS3 app and since it can't be used without a premium account. I may end up canceling my subscription because of the issues the app has but if me keeping it will help pay for future updates I -might- keep it if I can be assured that Crunchyroll will use that money to fix the bugs it is currently plagued with but if Crunchyroll can't promise that then I would have no choice but to cancel my subscription.

Ending note I suffer from all the issues everyone in this thread is talking about. The "My Queue" also has issues on the website and on the PS3 app.
The Wise Wizard
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Posted 8/17/13

MegaManZXAdvent wrote:

A quick note: You can't compare Netflix & Hulu to Crunchyroll because they both have been out far longer then Crunchyroll and have had the -time- to correct the bugs they no doubt started with.

Not to mention the vast difference in financial resources due to the greater number of subscribers. (Hulu Plus is small potatoes in comparison to Netflix, but still has about 13 times as many subscribers as CR).
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Posted 8/19/13 , edited 8/19/13
I am now experiencing the same issue as the original poster. For me, it's Bodacious Space Pirates as a specific. Only that show is constantly causing the Crunchyroll app on the PS3 to crash back to the XMB. I can watch two or three episodes in a row before it crashes on me and I have to reload it. I haven't noticed this with any other shows yet but if I do I will edit this post as needed. As far s it being something that you could look into as a broken video maybe or just the app itself, I don't know that part. It would be helpful if this could be fixed though. I didn't have this problem before watching this series and now that I am, it's constantly crashing.

I don't know if it'll do the same with other shows now, but I hope you guys can fix this ASAP.

Thanks. Ja ne.
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Bjaker 
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Posted 8/22/13



Is it in your queue?

Did you follow the steps of removing it?
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21 / M / Parish, NY
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Posted 8/23/13

Bjaker wrote:




Is it in your queue?

Did you follow the steps of removing it?


No, it wasn't in my queue. I'm finished with the series now and it's not doing it anymore so I don't know what the problem is. I'm watching other series' now and I'm not having any issues. It might just be that one show that's having the problems. Perhaps look into it?
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Bjaker 
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Posted 8/23/13


Will investigate further.
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Posted 8/27/13
This happened to me 3 times in 24 hours. Either when trying to skip the introduction music of the show or skipping to the next episode.

Majestic Prince and The Ambition of Oda Nobuna both have done this. Not an easy thing to recreate as far as I can tell its random but hten again I haven't watched the same show twice.
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Posted 3/12/14
Kaiji episode 7 is def broken. Time index in video skips forward and the crashes the app on the ps3 to the point that the ps3 has to be turned off with the power button. Using the iPad app same thing happened except it didn't crash the app. Just the video skipped forward and froze. So far only kaiji episode 7 season 1.
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