Post Reply Adobe flash not functoning for android app
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Posted 7/16/13
I cannot get videos to play using the Crunchyroll app for android. I have tried this numerous times on several different tablets with different versions of Android, and the same thing happens. I download the app from the Google Play Store and sign in as an existing user. I click "shows" and the menu comes up. I select a show and the episodes come up. When I click an episode to watch, a blue screen comes up that says I need to download the Crunchyroll app for iPad. One button says download the app, the other says "I already have the app." If I hit that one I get a "Webpage not found" browser screen.Why is the Android app, on an android device, from Google Play Store, telling me to download an app of iPad?

On my phone, when I get to clicking a show to watch, a screen says "your device does not support Adobe Flash Player. I called T-mobile, and they tol me that as of last year, Android does not support Adobe Flash Player any more.

I also cannot get HULU or Funimation to work on the tablets or the phone.
Dragon
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Posted 7/16/13

itrsteve wrote:

I cannot get videos to play using the Crunchyroll app for android. I have tried this numerous times on several different tablets with different versions of Android, and the same thing happens. I download the app from the Google Play Store and sign in as an existing user. I click "shows" and the menu comes up. I select a show and the episodes come up. When I click an episode to watch, a blue screen comes up that says I need to download the Crunchyroll app for iPad. One button says download the app, the other says "I already have the app." If I hit that one I get a "Webpage not found" browser screen.Why is the Android app, on an android device, from Google Play Store, telling me to download an app of iPad?

On my phone, when I get to clicking a show to watch, a screen says "your device does not support Adobe Flash Player. I called T-mobile, and they tol me that as of last year, Android does not support Adobe Flash Player any more.

I also cannot get HULU or Funimation to work on the tablets or the phone.


Couple of questions on the phone side of things (I don't have any android tablets, unfortunately, but I do have an Android phone). Are you going through the website to watch videos, or using the CR app on your phone? It should be in the Play Store just like for the tablets. According to mine, the app was last updated in December of last year, version 0.7.9, and I was able to successfully play a few videos with it just now. Is that what you're seeing?

I'm using WiFi, since my phone's data connection speed is pretty slow. How about you?
The Wise Wizard
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Posted 7/16/13

itrsteve wrote:
I also cannot get HULU or Funimation to work on the tablets or the phone.

For Funimation, are you just going to their website (which would require Flash) or using their app? (They have both a free version and a $9.99 version, with the paid version giving you access to more videos).

Hulu requires a Hulu Plus subscription for access from anything other than a PC. They also have an app for Android.

Kiki's Customer Support Service
Kiki 
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Posted 7/16/13
Hey Steve.

I work at support and have not received any other emails regarding flash problems. We would be swamped with emails reporting this error if it was a problem with the app. I tried to stream on my android phone and videos work fine. Can you please uninstalling all the apps you have regarding Crunchyroll?

Then go to this following link and then download the app presented there:

https://play.google.com/store/apps/details?id=com.crunchyroll.crunchyroid

That should solve the problem. If it doesn't, can you provide a screenshot?

Thanks!
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Posted 7/16/13
I am using the app, which I just downloaded a couple weeks ago. It's a new phone.

When I try to use it now, first, when I clock "shows" now, I get a blank white screen where the thumbnails should be, no shows. If I click my queue I get the thumbnails of shows in my queue. When I click one, the available episodes comes up. When I click an episode a message pops up that says "you either have Javascript turned off or an old version of Flash Player." Remember this is a brand new phone. Under that is a link that says "get the latest Flash Player." When I click that I go to adobe.com/m/flashplayer/android.html and there is a message that says

"We're sorry
This content requires Adobe Flash Player, which is not supported by your device. This content can be viewed on a desktop computer or on mobile devices that support Flash Player."

The phone is a brand new LG Optimus L9.

I am using wi-fi at home, 40mbps
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Posted 7/16/13
I have uninstalled and reinstalled using that link several times on three different tablets, two running 4.1 and one running 2.3. I got the link from one of your support people previously. The exact same thing happens every time. (I sell tablets on Amazon for a living, I have a lot of them sitting around)

When I use the phone, here's what happens:

When I try to use it now, first, when I clock "shows" now, I get a blank white screen where the thumbnails should be, no shows. If I click my queue I get the thumbnails of shows in my queue. When I click one, the available episodes comes up. When I click an episode a message pops up that says "you either have Javascript turned off or an old version of Flash Player." Remember this is a brand new phone. Under that is a link that says "get the latest Flash Player." When I click that I go to adobe.com/m/flashplayer/android.html and there is a message that says

"We're sorry
This content requires Adobe Flash Player, which is not supported by your device. This content can be viewed on a desktop computer or on mobile devices that support Flash Player."

I called t-mobile to ask how the new phone they just sold me could not support Adobe Flash, and the service rep told me that as of last year android no longer supports adobe flash player.

I have no idea how to do a screen shot on an android device from an app or a web page. I would think that would require using two apps at once, which I didn't think Android could do. I just described the screen when I try it on the phone. The screen on the tablet tells me to download the crunchyroll app for iPad (button 1) or asks me if I already have the app (button 2).
Ronin
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Posted 7/16/13
The Crunchyroll app for Android does not use Adobe Flash at all. It uses Android's built in video player functionality. Judging by what you have described, you are definitely using one of the following websites:
http://www.crunchyroll.com/
http://m.crunchyroll.com/

So please ensure that you are using the Crunchyroll app that you downloaded from the Google Play store and not using the website from a web browser. To ensure you are not clicking on a shortcut icon to the website from your Home screen, go to the full listing of Apps you have installed by pressing the Apps icon on the bottom right side of your phone and searching for Crunchyroll.

To do a screenshot, you should just have to hold down the Power button and the Volume Down button at the same time until you see/hear it take a screenshot (should take 1 second). You can then access the screenshot from the Notification Bar or your Gallery.
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Posted 12/7/13 , edited 12/7/13
May be, This is because of the old version flash player. Please update your flash player. But If still you will not get your answer you should contact to [url=http://acetecsupport.com/adobe_support.html]Adobe Technical Support. May be they have the solution of your problem. Please ensure me about your solution.
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