First  Prev  1  2  Next  Last
Post Reply Browsing Through Series Videos Locks PS3
17011 cr points
Send Message: Send PM GB Post
21
Offline
Posted 7/18/13
For example, I'll select a tilte, in this case "The World God Only Knows", from my queue. I'll see the list of episodes, but if I try to scroll through them it gives off a "boop" sound and my screen goes black, locking my PS3 so I have to manually restart it. I've tried removing the series from my queue, restarting the app, and re-adding to my queue, but to no avail. Anything else I can do?
25405 cr points
Send Message: Send PM GB Post
23 / M / West-Central Florida
Offline
Posted 7/18/13
Have you tried accessing the series through the A-Z list?
17011 cr points
Send Message: Send PM GB Post
21
Offline
Posted 7/18/13
Yeah, same thing happens no matter how I try to access it. I know a lot of people have this problem so I thought there might be a solution somewhere, but it doesn't seem like it from reading other posts.
25405 cr points
Send Message: Send PM GB Post
23 / M / West-Central Florida
Offline
Posted 7/18/13
Hmm...that's strange, it's never happened to me before.

...You could always try to delete the app and then re-install it. I'm not completely sure that it'd help.

Does this happen to every series, or just that one, or certain ones?
17011 cr points
Send Message: Send PM GB Post
21
Offline
Posted 7/18/13
I've tried re-installing it too. It only does it to certain ones. There's not a HUGE amount, but it's annoying none the less.
25405 cr points
Send Message: Send PM GB Post
23 / M / West-Central Florida
Offline
Posted 7/18/13
...Hmmm...what could that be...? I'm sorry, I'm clueless right now. ^_^''
Queen of Support
starry 
44559 cr points
Send Message: Send PM GB Post
Offline
Posted 7/19/13

PFJules wrote:

For example, I'll select a tilte, in this case "The World God Only Knows", from my queue. I'll see the list of episodes, but if I try to scroll through them it gives off a "boop" sound and my screen goes black, locking my PS3 so I have to manually restart it. I've tried removing the series from my queue, restarting the app, and re-adding to my queue, but to no avail. Anything else I can do?


Hello there.

Let's do the following:

1. Launch the app.
2. Go to your Queue.
3. Remove the offending show from your Queue.
4. Exit the app.
5. Relaunch the app.
6. Navigate to the show through the 'Anime' or 'Drama' section.
7. Let me know if it still crashes when maneuvering through episodes.

The reason why this crash happens is that the app caches a bad image file.

By removing the show from your queue and then exiting the app and re-entering, they will wipe the file and then be able to maneuver through episodes again.
17011 cr points
Send Message: Send PM GB Post
21
Offline
Posted 7/20/13 , edited 7/20/13

starry wrote:


PFJules wrote:

For example, I'll select a tilte, in this case "The World God Only Knows", from my queue. I'll see the list of episodes, but if I try to scroll through them it gives off a "boop" sound and my screen goes black, locking my PS3 so I have to manually restart it. I've tried removing the series from my queue, restarting the app, and re-adding to my queue, but to no avail. Anything else I can do?


Hello there.

Let's do the following:

1. Launch the app.
2. Go to your Queue.
3. Remove the offending show from your Queue.
4. Exit the app.
5. Relaunch the app.
6. Navigate to the show through the 'Anime' or 'Drama' section.
7. Let me know if it still crashes when maneuvering through episodes.

The reason why this crash happens is that the app caches a bad image file.

By removing the show from your queue and then exiting the app and re-entering, they will wipe the file and then be able to maneuver through episodes again.




I've already gone through those steps, as stated above. I've downloaded and re-downloaded the app after removing the series. Even just trying to look at the list of episodes when it isn't queued produces the same result. It seems to me that it's something fundamentally wrong with the app.
Queen of Support
starry 
44559 cr points
Send Message: Send PM GB Post
Offline
Posted 7/20/13 , edited 7/20/13
Does it only happen to the shows in your Queue?

Please give me the show titles so we can test them on our PS3 in the office.
17011 cr points
Send Message: Send PM GB Post
21
Offline
Posted 7/20/13
It happens whether the show is in my queue or not. The World God Only Knows is the only one that's doing it right now. I had others previously but I removed them because I couldn't view them and have since forgotten their titles.
12005 cr points
Send Message: Send PM GB Post
27 / M / Netherlands
Offline
Posted 7/21/13
Mine keeps crashing to black screen forcing me to reboot whenever i try to scroll thru bleach episodes fast.
This happned up to 5 times in the last hour alrdy. i have tried removing them from qeue exiting and relaunching the app but it doesnt work.

Im starting to feel like its not worth te money anymore as the reason i paid for this was so i can get it on ps3 but there doesnt seem to be any ps3 support at all. i know mods try but there are hardly any bug fixes etc wich seem to happen often
43010 cr points
Send Message: Send PM GB Post
M / sf, ca
Offline
Posted 7/21/13
This happens to me as well with Chihayafuru, both in my Queue and after browsing to the show through search results.
Queen of Support
starry 
44559 cr points
Send Message: Send PM GB Post
Offline
Posted 7/21/13


I apologize for the inconvenience.

Please email support and include the show title, episode number and the time the crashing happens on.
http://www.crunchyroll.com/help?topic=contact

I'll then forward the details along to our engineers to look into it.
19007 cr points
Send Message: Send PM GB Post
28 / M
Offline
Posted 8/1/13
This has been happening to me as well with shows like Oreimo, Kaiji, and others.
12005 cr points
Send Message: Send PM GB Post
33 / M / Seattle
Offline
Posted 8/23/13 , edited 8/23/13
This has happened to me a few times too. It's intermittent though. It's happened with Naruto a couple times, Sword Art Online once or twice, even Attack on Titan. I have to force the PS3 to shutdown since it locks everything, but when I reboot, the episode will usually start up, although I have had a couple times where it took me a few reboots to get the episode to play.

Also this started before I was even aware of the queue.
First  Prev  1  2  Next  Last
You must be logged in to post.